Lendi

Customer service was excellent and very happy with the rate. Some unexpected delays but easily resolved. Fraser was very friendly, efficient, helpful and polite. Maintained contact throughout the entire process.

Or Lendi consultant was always helpful and respectful of my time. I think the rate we received was ok considering they are on the rise. Our home loan specialist who came on board late in the process confused matters and requested documents that we had already provided. Not sure why she is necessary?

Mortgage broker (Tom) was awesome, we were off to a great start….upon handover to the Settlements team and everything turned to sh*t. Feels like a case of the left hand (Lendi) not talking to the right hand (Bank), lots of emails and phone calls with mixed messages, no clue as to what documentation had to be signed for the Bank, receive a confirmation from Lendi saying everything’s been completed then a week later apparently not so... I found it more helpful reaching out to the Lender directly to clarify the actual requirements. 3 months later….

I used Lendi twice, once as a first home buyer and then for refinance. In both instances I got wrong products recommended and the process was so slow that I had to get loan arranged from somewhere else.
During refinance I was suggested HSBC. I patiently waited for 4 months but got an abysmal 3.37% fixed rate offer blaming the bank. I would recommend Lendi to those who want to waste their time.

We had an absolutely terrible experience with Lendi which made our home buying experience very painful.
Could have easily just went direct to the bank for a smoother experience in getting a loan.
We were assigned a broker who seemed OK at the very beginning, until after we had bought the property where all the issues started to arise.
She continuously made errors and spoken with certainties, when in fact she had no idea what she was talking about, and never apologises for her errors and puts the blame on others (the bank and us).

1. She was ce...

I was very satisfied and happy with the experience I had with Lendi agent Samuel De Swardt. He was very helpful and very quick to respond to any queries or concerns I had with the refinancing of my loan. The interest rate and bank he has secured for me has been better than I had hoped for.

Customer service was better than any other lender or broker I have dealt with.

Tom searched for the lowest rate based on my situation and found the loan that met my needs and goal.

10/10

Decided to go with Lendi to re finance. Spoke to Anand Mehta. Very poor communication ability and comes across arrogant. We spoke on the phone at 11:30am and he said to expect a call from him at 5:30pm. No call. Wouldn’t return calls. How on earth could I trust someone with my 30 year term loan if he cannot even have the professionalism to call me back when he said he will.

Lendi loss my business and advise to not deal with Anand Mehta.

I own several properties and have been refinancing over 15+ years, including using brokers. In 2021 I chose to work with Lendi. Paul, one of the ‘Relationship Managers’ confirmed my market research that Westpac was the best option for me, with the enticement being $3000 cash back, which I met the criteria for. After completing the info for the loan application via the Lendi online portal I was passed onto Ardra ‘Senior Client Solutions Expert’, and here is where our problems began. The settlement was stalled multiple times due to Lendi, thi...

4.5 months to refinance and still waiting.
Never updated through the process asked for things over and over that had no relevance. I will go directly through a bank then use there service again!

We have been on the refinance merry go round directly with Macquarie Bank for months and so decided to look elsewhere. The initial phone interview was very positive and we had a scheduled video meeting with Leigh Passfield that evening. Again all looked promising, surprisingly Macquarie Bank was seen as the best fit for us and Leigh offered to follow up with Macquarie Bank. Then the door seemed to close quickly once we reiterated that we were looking for an interest only period of 5 years - which had been communicated in the initial phone in...

The broker i delt with to start the process Eric was fantastic but it went down hill from there , i was sent 2 incorrect bank contracts the settlement member Roneel was very hard to get onto he only returned my call after an email outlining my intentions to contact the ombudsman I was given 6 different settlement dates with a lack of explanation why ? that is totally unacceptable and poor business practise we have excellent credit history which was a straight forward application but clearly for a business that is in this line of work on a daily basis cant even get the simple refinance contract settled in a timely manner this is a real concern .I definitely will not be recommending Lendi to family or friends .

Initially, our broker was in touch regularly - until we chose to apply for a loan through them. Messages were met with silence, the process took forever! Wouldn't use them again!

Started a refinance loan through Lendi, the agents i have had 3 now and do not call when they say, even got told they forgot, then asking for same documents over and over, i am done have not finished filling in info because they want me to run around and get a release form from the bank when there has been no approval, then the other bank if i get the loan want to charge me to get the same document signed again forget it hire professionals not young people who have no idea what they are doing, i asked for a pacific loan including credit card and this has been ignored.

You simply upload one document at the time step by step until you have all boxes ticked.
That's it.
Then they contact you for best loan options and they submit all documents to your new loan provider.