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Lendi
4.6 from 2,769 reviews · View Statistics
Listing monitored by Lendi

Pros

Gives access to competitive deals
Professional, knowledgeable specialists
Easy to use platform

Reviews

4.7
215 reviews
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Gavin L.
Gavin L.Greater Melbourne (Inner), VIC
  • 3 reviews
  • 3 likes

Incompetent Brokers

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message

Hi Gavin, thank you for taking the time to review your experience with Lendi. We take customer experience seriously and will be looking into what has happened. We will send you a private message to discuss this further.

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Karl R.
Karl R.Canberra Central 2601, ACT

Wouldn't even pickup the phone

published

If you call them, the hold tone is the most annoying tone I have ever heard.
Then, after getting through to someone, they just immediately hung up. Disgusting service and not worth your time.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
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John R.
John R.Kimberley, WA

POOR AFTER SALES

published

After a great sales service I received my loan documents for review. I questioned the terms and conditions and have been told it is the brokers responsibility I.e. Lendi to resolve not the Bank. However after contacting Lendi multiple times I have had zero help. They even said they are not the broker? So who is the broker then? Are they just sales people? It is a serious undertaking to take on a mortgage and I am not happy with lendi after sales service

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateJuly 2021
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
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Elkay
ElkayAscot Vale
  • 6 reviews
  • 4 likes

Long drawn series of mistakes that I was left to fix

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateApril 2021
  • Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
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Cao
CaoPerth, WA
  • 3 reviews
  • 3 likes
  • Verified

No it did not work !

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
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LisaChilliMuttley
LisaChilliMuttleySouth East Queensland, QLD
  • Verified

Its Approved...Oh No its Not...

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
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Byju M.
Byju M.Greater Melbourne (Metropolitan), VIC

My Experience was totally bad

published

My initial experience was OK, Once signed up with them experience was horrible.
Lack of communication, In experience staffs, unnecessary documents asking for loan, Not willing to listen customer properly. Simply wasting customers time. Not recommended at all

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
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NNair
NNairCountry NSW
  • 77 reviews
  • 31 likes

Second time no better

published

They take way too long to get documents sorted. Then when there is a s notuff up takes a while to sort out. However it does get sorted out well and they are always polite and helpful. This is our third loan with them. The worst thing is you need AT LEAST 45-60 days to settle. Once they approve everything then you need to comply with the bank they choose for you. Fair enough but each loan has different requirements etc that take a while. Nothing beats having a bank manager. So they are good but their banks they deal with can drag things out.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateNovember 2019
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
NNair
NNair

I got what I wanted. Just a lot of different people as your the middle man. Still have you 4 but it could be more streamlined or quicker

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Jan
JanSydney, NSW

Very good service

published

Despite the fact that in the end we didn't complete the loan transaction, the service we got from Lendi was very professional. they always kept us informed and reacted quickly to requests. When they set a date for a certain step to be completed, it was. Thank you Jack Chen for your support and communications in this process.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeSplit
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
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Looking for alternative poor service

published

I have used Lendi previously and found them amazing. Using it to get an investment property found them horrible to deal with, documents requested repeatedly, documents not understood or read, had no idea of salary packaging. Told that I needed a quick settlement as there were specific conditions, did not understand contacts and commitments.
Told that it would take 4 days now on day 6 with still no results. Will be looking elsewhere in future.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Brent
BrentSydney, NSW

Great customer service !!

published

We found the process to be easy and Aaron kept us informed throughout the whole process ..the rates that Aaron offered us we’re very competitive and his level of customer service was excellent, thanks again for helping us out Aaron.

  • Transparency
  • Customer Service
  • Application Process
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Kathy A.
Kathy A.
  • 2 reviews
  • 1 like
  • Verified

Worst ever experience ! The most stressful process only because of a home loan specialist

published
  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Online Tools
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan Start DateDecember 2019
  • Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Home Loans

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Some good more poor service

published

Initial contact good. Had to resubmit paperwork too many times. Too many calls from various staff about same thing. Lack of communication within Lendi staff. Upon settlement didnt even get the loan setup as requested. 1 month on and still not setup correctly. Lendi blames bank and vice versa. Me the customer stuck in limbo.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Sandi
SandiSouth East Queensland, QLD

never again

published

Was mucked around from the start - first contact fired, took me to find that out. Next agent apologetic and ‘all over it’ however despite more than one email I never received information about the apparent pre-approved loan. Phoned to complain, answering service at least did their job. Received callback from some random who passed my concerns on. Next time I heard from anyone was to ask me to complete review as that’s how Lendi gets paid. End story- all talk, no adequate action let alone noteworthy service.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forSecond Home
Lendi
Relationship manager -LendiSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Alex
AlexSydney
  • 9 reviews
  • 18 likes

SHOCKING!! SAVE YOURSELF THE HEADACHE

published

Save yourself the headache and keep away. I was given empty promises, had to chase them up often. They recommended AMP, it took approx 3 weeks to get a pre- approval despite expressing urgency. I had to go over 42 pages of documentation, paperwork after paperwork. They sat on the information provided for a while. They gave me empty promises. If you are not too concerned about time and whether you get an approval, then speak to Lendi. Thank you ANZ for approving my application with an unconditional approval within 4 days.

  • Transparency
  • Customer Service
  • Application Process
  • Timeliness
  • Incentivised Review No
  • Loan TypeVariable Rate
  • Loan used forInvestment Property
Lendi
Relationship manager -LendiSend a private message
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Questions & Answers

casper8221
casper8221asked

Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed heretohelp@lendi.com.au - and there is no one on the other end to help.

Please respond to my email and follow instructions within.
Looking forward to a reply.

1 answer
Lendi
Relationship manager -LendiSend a private message

Hi Casper,

I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!

Alex G.
Alex G.asked

Hi lendi.

I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:

1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity

He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.

May I hear from you soon.

Thank you.

Alex
0430 308 813

1 answer
Lendi
Relationship manager -LendiSend a private message
daniel m.
daniel m.asked

Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?

1 answer
Lendi
Relationship manager -LendiSend a private message
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Get an answer from our members and Lendi representatives

Details · 

About Lendi

Lendi is an Australian home loan platform that helps borrowers compare, apply for, and settle their home loan. They work with over 25 Australian banks and lenders to provide you with options that meet your home loan needs.

After inputting information regarding your financial situation, Lendi’s smart technology will compare and filter through thousands of loan options to find your best match.

You will then be given a tailored shortlist of home loans based on the information you have provided. Lendi uses an Approval Confidence™ tool that means you’ll only be shown loans that you have a high approval likelihood for.

If you decide to move forward with a loan, Lendi’s Home Loan Specialists will guide you through the application and settlement process. The application process is entirely online, and expert help is available 24/7.

Points of praise:

  • Many reviewers found that Lendi gave them access to competitive deals on the market.
  • They also said that Lendi Home Loan Specialists were incredibly easy to deal with, professional, and thorough in their explanation of the various options available to them.
  • According to reviewers, the platform was easy to use and upload relevant information and documents.
Visit official website
  • ABN: 18611161856

Extra Information

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