Reviewer Photos & Videos
UPDATE 10th June
Both Lendi and HSBC contacted me to assure me that complaints are taken seriously and they value the customer. Statements not backed by real action. Matter still unresolved over 3.5 weeks later, promises to contact me etc not kept. However their performance in not resolving the matter and provided the worst customer experience ever is very consistent.
For anyone looking to refinance, AVOID Lendi and HSBC. Both provide absolutely appalling service. After taking months to have the transaction completed, the interest rate applie...d was much higher. After raising the issue with both Lendi and HSBC, both incompetent organisations requested that I provide them with documentation issued by them. Having done that, the matter still remains unresolved weeks later. Maybe flooding every social media platform naming and shaming these two organisations might help resolve the matter quicker. You would think providing them with documentation issued by them showing the agreed rate would be simple to resolve - unfortunately, that doesn't appear to be the case.
Private info breachers
I didn't receive or ask for a loan BUT I was interested in the value for a property. I didn't understand why but I entered my phone number and I received a pin. In just a few hours I have received annoying phone calls. Even received a message saying that $99 will be deducted from my account. I thought lendi was a legit home loan company...
Professional and experienced
I started off enquiring Lendi with some doubts, however Thomas was extremely experienced and professional. Despite the repetitive and long process with the bank itself, Thomas was patience, kind, helpful and an expert. Thomas is definitely worth the 5 stars.
However the 1 star is taken off was due to Lendi was unable to keep their promise in delivering their flybuys bonus enquiry offer. Despite I have contacted Lendi multiple times where I've been promised that I'll get a call-back, however as of to-date still no contact from Lendi and was sti...ll unable to advise me on the Lendi flybuys bonus points. Not a huge bonus, but was disappointed, despite the multiple feedback. I am all for businesses where they keep their promises, and if you can't keep them, then don't sell them to your customers.
Helpful and friendly
Overall the team were helpful and found us the best solution…. I did find communication dropped off a bit once loan was approved pending settlement, but we are very happy overall.
Follow up call from settlement
Follow up call from settlement explained that I had completed variation etc and submitted back to Suncorp last week. Acknowledge that this can take up to a couple of weeks to be processed.
Review collected in partnership with Lendi
Took over 3 months to settle
Mortgage broker was great but Lendi themselves were hopeless. Took over 3 months to settle…kept telling me they were hoping for it to happen the following week..again & again & again. Rate was good. But 3.5 months was not what I consider to be easier & quicker
Incorrect calculations lost us thousands
Lendi agent made an error in his calculations, advised us of the amount we could offer on a property, whist keeping our $60k savings. The $60k was needed to cover the cost of some major repairs on our house before we leased it out to tenants. This was made very clear from the beginning. Numbers were off and we lost it all. Complained to the company and manager, who then tried to "help" us by offering to assist us to borrow more money to get back our $60k. No compensation for financial and personal stress offered, just help to get further into d...ebt and higher monthly repayments. Very upsetting and stressful. One of the worst experiences of our life. Now have to ask family to borrow so we can take care of the repairs. Beginning the complaints process with AFCA.
It's a 4.5-star rate!!!
Very happy with the services, staff shows being eager and enthusiasm and guided me through the process.
Some required documents were asked a couple of times though and timeliness needs to be improved if can. however, it turns all worth the effort in the end.
Review collected in partnership with Lendi
Will never go through lendi again
Applied for a loan in November 2020, loan still has not gone through May 2021. I have lost a lot of money in interest in this period of time! Lendi keeps blaming the banks for the wait, however are very slow themselves to find resolutions to questions I have asked.
Worst home loan brokerage experience ever
It took us 6 months for a simple home loan to be processed by Lendi. We had 2 loans, both with big banks, that we were getting refinanced into one loan, to another big bank, and due to Lendi's mismanagement of our refinancing, we had to submit our loan statements 6 times because of the time that had elapsed between submitting our paperwork to the receiving bank. I had spoke with all the banks trying to see where the hold up was and they all said it was because Lendi was not sending the paperwork through. Even the banks tried contacting Lendi...to assist with the transfer and got nothing. Just the accrued interest that we gained over this time, cost us money. The only reason this got resolved is because our submission got red flagged and sent to Lendi's BDM, where the completing of the transfer happened in one day. The staff were very nice and seemed genuinely supportive but the complete lack of management and following due process was inexcusable. I see the other reviews have been positive, but there is no way I will ever recommend Lendi as a professional service
Its Approved...Oh No its Not...
I am most upset. I was informed by [Name Removed] as every stage the pre-approval process that the "bank "Macquarie" had told him they will say yes to dividend income ( they dont) and that they are flexible ( they aren't) that my expenses were ok, ( they were far too high) and that the first house I was interested in he put on the application ( it sold to someone else as I hadn't even put in an offer) and that Yes that application was approved...Hiccup 1, ok, So I look for another house in the same price range assuming I can now borrow $540K. ...Make an offer, wait wait prod, wait, in the final hour before unconditional He comes back with an offer of $280K. I have been led to believe at all points this was a done deal and am now stranded, as are the owners who have packed up and half way out the door. Do not use Lendi. I have been lied to on multiple occasions and have no idea what the point of it all was. He wasted his time, my time, agents, time, building and pest time, solicitors time, and has cost me $1100 with no outcome. He should have just said you can borrow $280K that's IT.
Frustrating Process. Constantly Ignored. Unprofessional service.
Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional
Very professional and helpful
The customer service we received from George El-Khoury was professional and extremely helpful. George walked us through the refinancing process and ensured that we had all necessary information to make an informed decision. Not to mention the rate we received as much better than we had hoped.
Very good service
Despite the fact that in the end we didn't complete the loan transaction, the service we got from Lendi was very professional. they always kept us informed and reacted quickly to requests. When they set a date for a certain step to be completed, it was. Thank you Jack Chen for your support and communications in this process.
WORST experience EVER in our lifes with a broker from this company!
Experienced huge unexpected costs, almost completely ruinied us financially and I ended up in mental health sessions at hospital while heavily pregnant due to the stress and major depression caused.
Questions & Answers
Hello, waiting for someone to answer my email about removing my details from your system as you broker was rude. I have emailed email@example.com - and there is no one on the other end to help.
Please respond to my email and follow instructions within.
Looking forward to a reply.
I have sent you a private message here on Product Review in order to rectify this issue urgently. Looking forward to hearing back from you!
I am a free-lance real estate agent and now working for Investment Property Consulting. I have a client who wants to buy an investment property. Here are his relevant information:
1. A single-earner with no dependent except his wife who’s not working;
2. He’s earning $65k a year; no personal loan with credit card with 6k limit;
3. His owner-occupier is valued at more than 65k with existing mortgage of only $194k;
4. He is willing to put deposit up to 30% coming from his equity
He wants to know how much he can borrow. I can provide you with any relevant info/documents you may require and you can talk to our client after. You may call me through my mobile phone.
May I hear from you soon.
0430 308 813
Hi Alex, thank you for reaching out. We actually have a really useful tool on our website to help with your inquiry called our burrowing power calculator https://www.lendi.com.au/calculators/. You can...complete the questions to determine the clients capacity. Alternatively, the client can reach us directly by calling us on 1300 323 181 to get in touch with someone from our team. Thank you.
Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls. ...We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.
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