Lendi

I started off enquiring Lendi with some doubts, however Thomas was extremely experienced and professional. Despite the repetitive and long process with the bank itself, Thomas was patience, kind, helpful and an expert. Thomas is definitely worth the 5 stars.

However the 1 star is taken off was due to Lendi was unable to keep their promise in delivering their flybuys bonus enquiry offer. Despite I have contacted Lendi multiple times where I've been promised that I'll get a call-back, however as of to-date still no contact from Lendi and was sti...

Overall the team were helpful and found us the best solution…. I did find communication dropped off a bit once loan was approved pending settlement, but we are very happy overall.

Mortgage broker was great but Lendi themselves were hopeless. Took over 3 months to settle…kept telling me they were hoping for it to happen the following week..again & again & again. Rate was good. But 3.5 months was not what I consider to be easier & quicker

Lendi agent made an error in his calculations, advised us of the amount we could offer on a property, whist keeping our $60k savings. The $60k was needed to cover the cost of some major repairs on our house before we leased it out to tenants. This was made very clear from the beginning. Numbers were off and we lost it all. Complained to the company and manager, who then tried to "help" us by offering to assist us to borrow more money to get back our $60k. No compensation for financial and personal stress offered, just help to get further into d...

Very happy with the services, staff shows being eager and enthusiasm and guided me through the process.
Some required documents were asked a couple of times though and timeliness needs to be improved if can. however, it turns all worth the effort in the end.

Applied for a loan in November 2020, loan still has not gone through May 2021. I have lost a lot of money in interest in this period of time! Lendi keeps blaming the banks for the wait, however are very slow themselves to find resolutions to questions I have asked.

It took us 6 months for a simple home loan to be processed by Lendi. We had 2 loans, both with big banks, that we were getting refinanced into one loan, to another big bank, and due to Lendi's mismanagement of our refinancing, we had to submit our loan statements 6 times because of the time that had elapsed between submitting our paperwork to the receiving bank. I had spoke with all the banks trying to see where the hold up was and they all said it was because Lendi was not sending the paperwork through. Even the banks tried contacting Lendi...

I am most upset. I was informed by [Name Removed] as every stage the pre-approval process that the "bank "Macquarie" had told him they will say yes to dividend income ( they dont) and that they are flexible ( they aren't) that my expenses were ok, ( they were far too high) and that the first house I was interested in he put on the application ( it sold to someone else as I hadn't even put in an offer) and that Yes that application was approved...Hiccup 1, ok, So I look for another house in the same price range assuming I can now borrow $540K. ...

Process started off brilliantly with constant, clear communication....then Lendi dropped the ball and the process ended up taking 2 months! I didn't get the rate I was offered. My emails and phone calls were being ignored because they "forgot" or were "busy with other clients". Extremely unprofessional

The customer service we received from George El-Khoury was professional and extremely helpful. George walked us through the refinancing process and ensured that we had all necessary information to make an informed decision. Not to mention the rate we received as much better than we had hoped.

Despite the fact that in the end we didn't complete the loan transaction, the service we got from Lendi was very professional. they always kept us informed and reacted quickly to requests. When they set a date for a certain step to be completed, it was. Thank you Jack Chen for your support and communications in this process.