Lendi

Mike Aldridge was very thorough, made the process simple, and gave regular updates on where the process was up to. I am very satisfied with the customer service Mike provided.

My partner and I contacted Lendi in January 2022 for a refinance. Loan settled in June 2022. I believe our first consultant (sorry, don’t remember his name) was absolutely useless. If it wasn’t for Matt Herewini, we would still be waiting. Constantly updating payslips and proof of amounts for refinance. Sorry, but I would not recommend unless dealing with Matt.

Up until formal approval of our refinance I could not fault the service of lendi. They listened to our needs, recommended an extremely competitive product and worked with us to get approval. Communication up until formal approval was given was impeccable. Once we signed the loans documents and submitted them that’s when communication dropped off. During settlement my experience was that communication was lacking. I found myself having to contact the financial provider directly to see if there was anything outstanding and settlement dates. I als...

Customer service was excellent and very happy with the rate. Some unexpected delays but easily resolved. Fraser was very friendly, efficient, helpful and polite. Maintained contact throughout the entire process.

Or Lendi consultant was always helpful and respectful of my time. I think the rate we received was ok considering they are on the rise. Our home loan specialist who came on board late in the process confused matters and requested documents that we had already provided. Not sure why she is necessary?

I used Lendi twice, once as a first home buyer and then for refinance. In both instances I got wrong products recommended and the process was so slow that I had to get loan arranged from somewhere else.
During refinance I was suggested HSBC. I patiently waited for 4 months but got an abysmal 3.37% fixed rate offer blaming the bank. I would recommend Lendi to those who want to waste their time.

We had an absolutely terrible experience with Lendi which made our home buying experience very painful.
Could have easily just went direct to the bank for a smoother experience in getting a loan.
We were assigned a broker who seemed OK at the very beginning, until after we had bought the property where all the issues started to arise.
She continuously made errors and spoken with certainties, when in fact she had no idea what she was talking about, and never apologises for her errors and puts the blame on others (the bank and us).

1. She was ce...

I was very satisfied and happy with the experience I had with Lendi agent Samuel De Swardt. He was very helpful and very quick to respond to any queries or concerns I had with the refinancing of my loan. The interest rate and bank he has secured for me has been better than I had hoped for.

Customer service was better than any other lender or broker I have dealt with.

Tom searched for the lowest rate based on my situation and found the loan that met my needs and goal.

10/10

4.5 months to refinance and still waiting.
Never updated through the process asked for things over and over that had no relevance. I will go directly through a bank then use there service again!

The broker i delt with to start the process Eric was fantastic but it went down hill from there , i was sent 2 incorrect bank contracts the settlement member Roneel was very hard to get onto he only returned my call after an email outlining my intentions to contact the ombudsman I was given 6 different settlement dates with a lack of explanation why ? that is totally unacceptable and poor business practise we have excellent credit history which was a straight forward application but clearly for a business that is in this line of work on a daily basis cant even get the simple refinance contract settled in a timely manner this is a real concern .I definitely will not be recommending Lendi to family or friends .

Started a refinance loan through Lendi, the agents i have had 3 now and do not call when they say, even got told they forgot, then asking for same documents over and over, i am done have not finished filling in info because they want me to run around and get a release form from the bank when there has been no approval, then the other bank if i get the loan want to charge me to get the same document signed again forget it hire professionals not young people who have no idea what they are doing, i asked for a pacific loan including credit card and this has been ignored.

You simply upload one document at the time step by step until you have all boxes ticked.
That's it.
Then they contact you for best loan options and they submit all documents to your new loan provider.

I started off enquiring Lendi with some doubts, however Thomas was extremely experienced and professional. Despite the repetitive and long process with the bank itself, Thomas was patience, kind, helpful and an expert. Thomas is definitely worth the 5 stars.

However the 1 star is taken off was due to Lendi was unable to keep their promise in delivering their flybuys bonus enquiry offer. Despite I have contacted Lendi multiple times where I've been promised that I'll get a call-back, however as of to-date still no contact from Lendi and was sti...

If you call them, the hold tone is the most annoying tone I have ever heard.
Then, after getting through to someone, they just immediately hung up. Disgusting service and not worth your time.