Buying and settling - Take 2
Dean Hulsmann, our broker is wonderful to deal with. Unfortunately the process is so lengthy, but that is more of a bank issue than the broker themselves. I am very upfront and say exactly what I want, so Dean & I have built a decent relationship over the last 2 years to the point where he knows me well enough that we can communicate really easily.
I can only give 4 stars though, mostly because in my eyes, the settlement team doesn't live up to the same expectations. I know they are incredibly busy at the moment, but the customer should always...
Very good service
Despite the fact that in the end we didn't complete the loan transaction, the service we got from Lendi was very professional. they always kept us informed and reacted quickly to requests. When they set a date for a certain step to be completed, it was. Thank you Jack Chen for your support and communications in this process.
Questions & Answers
Why doesn't lendi answer their phones anymore ,I have used them previously and found the service great but now can't speak to anyone?
Hi Daniel, thank you for taking the time to leave us a question.
We take customer experience seriously and try answer all inbounds, otherwise we have a call back system in place in case we miss any calls.
We will be looking into what has happened and will send you a private message to discuss this further. Please reach out on 02 80264019 if you have any further questions or queries and we would be happy to assist you.
Hello Lendi, i signed into your platform yesterday, 11th October,you allocated a loan of 16500.I applied and in fact paid your registration more than once in error (200x2); i have the Mpesa messages. Now when i try to confirm payment, i get the message,'no payment found try again after some time'. Is this a con game or what?
Hi Munyua, Thanks for reaching out. Can you please confirm for us what website you used as we do not take any payment via our platform so I believe you may have the wrong company here, never the less, we are happy to look in to this for you.
I have submitted an application with lendi and looking at Macquarie for refinancing.
I am a bit worried as a lot of Macquarie reviews say customer service is not very good. Was wondering if anyone else has had any problems with them.
Get an answer from our members and Lendi representatives
Other Home Loans
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.