Fantastic Fast Service
The website is very easy to use. The contact lenses arrived very quickly and are exactly the same as the ones from the optometrist. I will be using Lensworld to order contact lenses from now on. It's so much easier than the optometrist.
Very fast and good price.
After reading a lot o bad reviews, I prepared myself to wait for at least 5 week. But actually, my order arrived just 4 days after placing it.
And the price was very good comparing to competitors.
Very Good. I’ll keep buying my lens with them.
- Verified customer
This was the first time I’ve used this website and I was pretty impressed so far. Having worked in this industry a long time ago, I knew exactly what I needed and didn’t have to look hard to find it. One of my lenses was out of stock, which I wasn’t concerned about because I wasn’t in a hurry for my lenses and it’s also not uncommon for my lenses because they’re not as commonly prescribed as single use lenses. I received an order confirmation email and a follow up email to advise of a delay due to ordering in the correct stock, which was great....While I was surprised that the lenses shipped from NZ, I could easily track the order online and the lenses arrived much sooner than I expected. I liked that they included a note to check the lens details prior to opening the boxes, which I’m sure is helpful for people who are new to contact lens use so they can easily mark their right and left boxes, and also in case there has been an error as they can only be returned to the supplier if the box is unopened. The pricing is great compared to many other outlets (physical and online) and they also had access to the 6 pack of lenses where most places only have 3 packs. I was able to use the receipt to easily claim from my private health insurance. I wasn’t disappointed at any point in the process and would definitely use this website again. Thank you so much!
I had a great experience
My regular on line supplier was very fast and very reliable but getting more and more expensive every order so I googled Focus dailies and saw them $18 a box cheaper at Lensworld ($62 vs $80) and even after reading the reviews thought I would try it!
Identical product in sealed original packaging arrived. My only warning is plan ahead. It may take 10-14 days. My old supplier took 3.
My observation with my order was they did not hold stock - they take the order then get it from the supplier and then shipped from NZ.
If that saves me $18 a box I am prepared to plan ahead.
- Verified customer
Excellent and Best Price online
bought a few times as i am a regular user of contact lense, they have best price in town much cheaper in few products than rest of the competitors. recently had a confused experience with their sales rep i think she wasn't in mood to explain what happened to my query. but over all best value for money so far. will definitely recommend others and buy again in future.
Good Service, Communication, Price & Fast Delivery
I read some poor reviews mainly from people who had purchased items out of stock so I went for some lens which we're stock items. They we're not only cheaper than anywhere else I also received emailed status regarding my order and package was sent to Australia from New Zealand via a postal service with tracking information.
Parcel was delivered within a week (around working 5 days) which was great. I was even able to tell the courier where to drop off the package whilst I was out. Overall great service, good prices, top product exactly what I ordered and very fast delivery. No complaints from me would definitely use again. Thanks Lensworld.
- Verified customer
Customer comes last with Lensworld
Forget about using Lensworld they are not interested in resolving your complaint.
I contacted them today Nov 11, 2016.
I had purchased the 6 pack Bausch+Loms Pure Vision 2 contact lenses and tried them a couple of days ago. I
I can't understand how anyone can use these contacts. They are so flimsy, when I try to clean them they just double over in half or even in quarters. They are then extremely troublesome to open up.
They are way too soft and when placed on my finger to insert them, they just collapse or flatten out.
This can not b...
Contacts Never Arrived DONT ORDER FROM LENSWORLD.com.au
After waiting & watching the order tracking just sit still for days i emailed lens world & asked were are they ,they said they will arrive in couple more days so i wait 5 more days & check the tracking & it says been (Delivered ) NO they have not so i email them again & tell them i want copy of signature .Then they say they couldnt be delivered & being returned back to them . So i asked why & they wont give me a answer .BUT will refund .This is the second time ive had trouble with lens world over a few months NEVER AGAIN Please read other reviews first they are unreliable & only a couple of $ cheaper not worth the bad service or headache .
Slow and not upfront about disclosing delays
I read the other comments here on lensworld but decided to take a punt and order my contact lenses, as they were offering the cheapest online price. My order was processed, payment taken, etc. I then received an email advising me that my order had been re-processed and that there would be a 3-5 day delay on lensworld obtaining goods, after which they would be shipped to me. I then received another email advising that the order had been re-processed again and that there was going to actually be a 5-10 delay on lensworld obtaining goods, plus shi...pping time to me. So, it would have been essentially a 3 week wait until I got my lenses, which was totally unsatisfactory. I therefore contacted the company and requested that my order be cancelled, given that the delay should have been disclosed at the time of ordering. Fortunately they advised they were willing to cancel the order and refund my money. Hopefully the refund monies come through. Disappointing as they are the cheapest.
My first experience was great!
I used Lensworld for the first time earlier this month and am glad that I gave them a go. Cheaper lenses and quick delivery plus was able to claim from my health insurance which I wasn't able to do with my last online contact supplier. I also had to email them a question which they responded to quickly. Very pleased!
- Verified customer
Worst Customer Exprience Ever!
Worst customer experience ever. Lensworld sent my parcel to my office address and forgot to include my name on it. I work in an office with over a 1000 employees and it was a nightmare to track the parcel. All I got from Lensworld was a one-line email saying 'apologies.' Also, the company gives the impression that they are based in Australia but the products are sent from overseas. Won't recommend buying from this company.
DON'T BOTHER, PAY THE EXTRA $$$ ON ANOTHER WEBSITE AND GET YOUR ITEM IN A REASONABLE TIME FRAME!
Shipping is so slow that next time i will spend a little extra money and receive the contact lens in a reasonable timeframe. Took 7 days for the company to dispatch the item then i had to wait for it to arrive from NEW ZEALAND
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