terrible customer service
I have been buying from lensworld since I've been buying my contact online( about 3 years )and I always ordered +3, this time I was goning to try daily contacts. By mistake I ordered -3, so I rang to see if I could change it for a +3 and because the box had been opened they wouldn't swap them for me, although I just wanted to swap for the +3. No contacts had been opened, it would have been very easy for them to sell them on. I will never buy from Lenaworld again. I run my own business and pride myself on looking after my customers, customers is what keeps business going, we shouldn't treat all customers with respect and courtesy they deserve, especially when an honest mistake is made.
Great Service at affordable prices.
Well know products were delivered on time. I would definitely recommend this company to others . The quality of the lenses are excellent but would be great if the Letters R or L were included to distinguish which eyes they were for.
Great Customer Service!
It is very easy to navigate the store and find what i was looking for.
Great range of products.
Thank you for replying fast to my emails regarding my order during this time of Corona Virus lock down which affected delivery time, you kept me updated....great customer service :)
Lensworld supplies the cheapest price compare to other optical shops.
The range of the products are wide.
Easy to take order online and fast delivery.
The quality of the lens is good as normal.
I am satisfy with the service and the products.
The reviewer stated that an incentive was offered for this review
You need to mark which box is for your right eye and which is for you left eye
It would be nice for you to mark the box which is for your right eye and which box is for your left eye.
I purchased this for my 14-year-old son. Other suppliers put a sticker on the box OR fill in the box. Please make it easier for your customers. Instead, I needed to phone Lensworld find out how to work out the script, go back to the script and then manually mark the box.
Easy to find what I needed
I easily found exactly what I was looking for as the website search function makes it simple. Really great prices which are below many of their competitors, I paid just over half the price for the same lenses listed on other sites.Excellent service, I received my lenses in 4 days via regular post and I am incredibly happy with the product
- Verified customer
Easy to find and order exactly what I wanted. Prices were fantastic compared to what I usually pay. Express post arrived very quickly. Order was perfectly correct, expiry dates 18 months to 2 years (for 6 month supply). Very very happy.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.