- Verified customer
Customer comes last with Lensworld
Forget about using Lensworld they are not interested in resolving your complaint.
I contacted them today Nov 11, 2016.
I had purchased the 6 pack Bausch+Loms Pure Vision 2 contact lenses and tried them a couple of days ago. I
I can't understand how anyone can use these contacts. They are so flimsy, when I try to clean them they just double over in half or even in quarters. They are then extremely troublesome to open up.
They are way too soft and when placed on my finger to insert them, they just collapse or flatten out.
This can not b...
Contacts Never Arrived DONT ORDER FROM LENSWORLD.com.au
After waiting & watching the order tracking just sit still for days i emailed lens world & asked were are they ,they said they will arrive in couple more days so i wait 5 more days & check the tracking & it says been (Delivered ) NO they have not so i email them again & tell them i want copy of signature .Then they say they couldnt be delivered & being returned back to them . So i asked why & they wont give me a answer .BUT will refund .This is the second time ive had trouble with lens world over a few months NEVER AGAIN Please read other reviews first they are unreliable & only a couple of $ cheaper not worth the bad service or headache .
Slow and not upfront about disclosing delays
I read the other comments here on lensworld but decided to take a punt and order my contact lenses, as they were offering the cheapest online price. My order was processed, payment taken, etc. I then received an email advising me that my order had been re-processed and that there would be a 3-5 day delay on lensworld obtaining goods, after which they would be shipped to me. I then received another email advising that the order had been re-processed again and that there was going to actually be a 5-10 delay on lensworld obtaining goods, plus shi...pping time to me. So, it would have been essentially a 3 week wait until I got my lenses, which was totally unsatisfactory. I therefore contacted the company and requested that my order be cancelled, given that the delay should have been disclosed at the time of ordering. Fortunately they advised they were willing to cancel the order and refund my money. Hopefully the refund monies come through. Disappointing as they are the cheapest.
My first experience was great!
I used Lensworld for the first time earlier this month and am glad that I gave them a go. Cheaper lenses and quick delivery plus was able to claim from my health insurance which I wasn't able to do with my last online contact supplier. I also had to email them a question which they responded to quickly. Very pleased!
- Verified customer
Worst Customer Exprience Ever!
Worst customer experience ever. Lensworld sent my parcel to my office address and forgot to include my name on it. I work in an office with over a 1000 employees and it was a nightmare to track the parcel. All I got from Lensworld was a one-line email saying 'apologies.' Also, the company gives the impression that they are based in Australia but the products are sent from overseas. Won't recommend buying from this company.
DON'T BOTHER, PAY THE EXTRA $$$ ON ANOTHER WEBSITE AND GET YOUR ITEM IN A REASONABLE TIME FRAME!
Shipping is so slow that next time i will spend a little extra money and receive the contact lens in a reasonable timeframe. Took 7 days for the company to dispatch the item then i had to wait for it to arrive from NEW ZEALAND
Re: Very good client service support but very slow despatch
Very good customer service (Via email), prices are competitive, but my order took 4 weeks to arrive. They were supposed to arrive in 10-15 business days, which is still very slow as they only come in from New Zealand. Other providers can despatch in 2-3 days so I will not order again.
No provider number
Good price. Order delivered from New Zealand but it arrived promptly. However they have no provider number so I cannot claim anything back from private health insurance which makes it a more expensive option, hence that will be the first and last time I use this service.
Do not rely on their delivery timeframes
I bought with the expected delivery of 7-14 days. That was 4 Nov. I expressly told Lensworld that it was critical I had them in 14 days. No problem.
I am now at 28 Nov without them and the company can not tell me when they will arrive. They were supposedly shipped locally. They say they have no control from when they are shipped but I am not sure they even hold the stock. I was recommended to go to a High Street optometrist if I wanted my lenses.
They did offer some free lenses but it is not quantity that I need. I am now off for a holida...y rafting in my glasses!! eek. Communication with company has been good, and they did offer to compensate with some freebies which is good. Though do leave WAY more time if you must get your lenses before you, say, leave for holiday
Great Service but No Provider Number
I placed an order for contact lenses & the price & the service were fantastic. My only disappointment was that they do not have a Provider Number. This means that I was not able to claim the money I spent from my health insurance.
I think they should let people know that this is the case. This is the first time this has happened to me. Next time I will definitely ask.
So, although the price appeared to be less expensive than some of the other suppliers, in the end it wasn't because I cannot be reimbursed.
Good price, service
No provider number so cannot claim from private insurance company.
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