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Lexus Dealers

Lexus Dealers

2.8 from 13 reviews · View Statistics
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Reviews

2.8
13 reviews
5
(5)
4
(1)
3
(0)
2
(0)
1
(7)
  • Product Quality
    1.7 (6)
  • Return Claim MadeYes (0) · No (7)
  • Customer Service
    1.7 (6)
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Anton K.
Anton K.Sydney, NSW

Lexus Chatswood Dealership CUSTOMERS BE AWARE!

published
Product Quality
1/5
Customer Service
1/5
Smiley H.
Smiley H.Perth, WA
  • 28 reviews

" Lexus - Love - Leisure "

published

Yes I am a very Happy and Lucky person in Perth, WA
From the first time my thoughtful wifey and I met Shane Pearce (SP) the Sales person at the Perth Lexus, we seem get connected right away. We found Shane is very sincere and helpful person in regard of guiding us to purchase a new Lexus. After tested drive, NX300 F Sport 2020 model, we seem fall in love with the vehicle. Just before we sign the deal, Shane made a surprise discount offered to us. He said he can not confirm whether the new NX300 F Sport model arriving in January 2021 is 2020 or 2021 Compliance model. Overall Shane attitudes and gestures was very commendable, thank you, may the good God blessed all of us, always Smiley Joe H @ WA - January 2021

Product Quality
5/5
Customer Service
5/5

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0.0
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Kees
KeesSydney Surrounds, NSW

Best Lexus ever

published

We had decided to update our es350 sports luxury for a while and finally made it to Lexus at Sommersby.
Rana looked after us and couldn't have done a better job.
We are now enjoying our new es300h luxury and are super happy with the after sale service particularly the once a month free carwash!

Incentivised Review No
R. R.
R. R.Greater Melbourne (Outer), VIC

Lexus of Berwick - typical cars salesmen

published

You want slack, unprofessional and sloppy customer service? Go to Lexus if Berwick. They will not disappoint. The sales team are extremely immature, can’t communicate professionally or take any feedback without being smart about it. The only positive experience about Lexus of Berwick is their receptionist. Her lovely manners and profession approach is completely different to the sales team. Maybe she could teach the sales team on how to communicate properly or she should sells the cars instead. I would buy a car from her. Give her a big pay rise, not the rude immature guys in the glass offices out the back!

Product Quality
1/5
Customer Service
1/5
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Yoc
YocSydney, NSW
  • 3 reviews

Lexus aftercare..or should I say no care!

published

If you buy a luxury car like Lexus, you would expect a level of service...wouldn't you?
We bought a Lexus NX300 and thought it was great until it broke down. The Roadside assistance made me feel like I had done something wrong with the car, and the follow up with the Parramatta office was like hearing crickets on the Sahara. Then when the car was being towed away from them by our insurance, that's when they said they had someone to look at the car.....the car had been with them for nearly 2 weeks!! No loan car and no real action. We liked Lexus before this and had also purchased an NX200 before this one. It has changed our perspective on Lexus and we will seek another type of car from now on. Very poor!

Product Quality
1/5
Customer Service
1/5
Yadayadayadad
YadayadayadadGreater Melbourne (Outer), VIC
  • 9 reviews
  • 7 likes

Lexus Dealers

published

In the market for an NX300h. I sent an email asking for a quote to three Melbourne base Dealerships - Lexus Melbourne, Blackburn and Brighton. Only one Brighton - Lexus responded.

Not good enough Lexus!

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Lioness...NOT
Lioness...NOTSydney
  • 2 reviews
  • 3 likes

Don’t ever buy a car from Lexus of Macarthur - misleading sales tactics

published
Product Quality
1/5
Customer Service
1/5
Joy
JoySydney, NSW
  • 9 reviews
  • 14 likes

Lexus RC 350 SD card

published

I have a 2015 model and wanted to upgrade SD card as it doesn’t pick up all school zones. I called to see if I could purchase one and was stated would cost around $480. Ridiculous when card is already 18 months old so still won’t pick up all new school zones
I have 2 Lexus cars and find this dissapointing. No customer service help.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo

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0.0
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DMB
DMBSydney
  • 8 reviews
  • 10 likes

Lexus of Southport - Pre Purchase Inspection

published
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Erosh
Erosh
  • 6 reviews
  • 7 likes

Delivered as expected

published

Recently purchased 2 brand new RX300 F sport models and the whole process was flawless. We negotiated with the sales manager and he was great and got exactly what we needed. Delivery was smooth and thanks for the gift hamper.

CAROL G
CAROL GSYDNEY
  • 3 reviews
  • 1 like

LEXUS MACARTHUR

published

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0.0
(1,234)
Bassett
Bassett
  • 26 reviews
  • 24 likes

Serviceas promised

published

One of the aspects Lexus salespeople talk about is the after sales service.
And it has lived up to expectations. My Lexus was due a service and as promised the car reminded me with the phone number of service department. They booked a time and the driver came to collect our car and returned it in the afternoon, serviced and clean.
Very happy.
Good car, good service

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Milord
MilordDuffy 2611, ACT
  • 195 reviews
  • 119 likes

Lexus, where have you been all my life... should have bought sooner

published

Questions & Answers

BargainBoy
BargainBoyasked

I have a Lexus ES300h with the Mark Levison Sound System. It seems a common issue that there is not much sound from the rear speakers. Most of the sound comes from the front. When I switch the fader to the back there is minimal sound from the back doors but very little and I have to turn up the volume. Is this common and who do I approach to see if this can be fixed. It is maybe a common feature I am not sure.

No answers

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