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Unreliable. Absolutist and Slow Warranty Process. Return had missing parts in the box.
I bought this monitor to work from home. 12 days in it started turning on and off randomly. I would be on video calls where my audio and video would cut out. Embarrassing.
Called Umart that day, and was told I'd have to bring it in to the store. The next Saturday I take it in and they replicate the error, but it's now 16 days after purchase. The 'Dead on Arrival' warranty date is within 14 days where if they observe the issue in store they can replace on the spot. I showed my timestamped video and provided my call logs showing the monitor was ...failing within that period, but they said LG would have to see if they could make an exception because the process is absolutist in requiring the error be replicated by staff within 14 days, not the product being broken within 14 days. I work full time, so I could only get to Umart by that Saturday, so it seems like they are setting you up to fail. It's been 10 days and haven't heard anything yet. I called in and they told me they need LG to look at it, with no ETA. If you need a working monitor and a warranty policy that will keep you up and running, do not go with an LG monitor. The warranties are specific to the company. Although I am unsure where this is listed on the Umart site, in the store they did show me this. Update: 11 days after submitting warranty,16 days after it started failing I got the pickup email. They forgot to put mounting the screws in the packaging. Also, all they did is replace the charger.
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