Reviewer Photos & Videos
Horrible and despicable customer service
I can't believe what I went through dealing with LG jokes absolutely despicable customer service rate 0 out of 5 they give you the runaround calling more than 6 times now and 6 weeks later still waiting for my old washing machine to be picked up from my premises. No one communicates and you have to keep calling and repeating the same thing to them over and over again what a nightmare just come and pick up the ridiculous faulty washing machine.
- Verified customer
Falsely accused by LG and Mobile Citi of damage. LG G3 - boot loop Issues
I found out about the lawsuit about boot loop issues against LG in the USA. However, I'm in Australia. That exactly the same issue I had with my phone. After sending my phone to LG under warranty. I never got a refund. But falsely got accused of damaging it with liquid contact. My phone has never been in contact with liquid. I had to send my phone to get repair 3 times within a few months. Its an ongoing problem with LG flagship phones for several generations. Clearly it's a manufacturing problem but the blame is passed on to the consumers so a...s not to offer a refund. Very bad experience with LG and Mobile Citi during the process of trying to get a refund. Which they never offered https://www.theverge.com/circuitbreaker/2018/1/31/16957332/lg-bootloop-lawsuit-settlement-g4-v10-v20-nexus-5x-g5
Product questionable, Service abysmal!
I have a LG V30+ mobile phone. This is actually my second phone as the first phone also had issues. After much back and forth, Kogan sent me a replacement, which I was thrilled with and happily using UNTIL I stopped receiving software updates! (my husband has the EXACT SAME PHONE),He has received two software updates while I have received nothing and my software advises I am on the "latest version"(I am definitely not).
Here's where my dissatisfaction comes. I have contacted LG, as has my husband around 6 times now via live chat. We have re...ceived advice like "your batch will be in the next release"!? Or "leave your Wi-Fi on for a week to allow the update to come through" Or my favorite "we dont see any issues with your serial number/batch"!! I also have screen shots of this conversation should LG wish to provide any REAL customer service and respond to their lack of assistance with my query as to why my phone is not receiving software updates? As well as what they ARE going to do to fix it? As this is my second round of having issues with the LG V30+ (although I will say my husbands works well) I have personally given up on this brand for mobile phones. Maybe stick to fridges LG!
Purchased an LG fridge!!! Worst decision!!!! Having first replaced the coil. 2 days later replaced the compressor. Ran ok for a month then just stopped!!! Tech came out again 4 days later saying cant fix unreliable!! LG service centre has put us through hell refusing to refund. All the reps saying manager is busy will call you back. This happened all week. Frustrated to the point of no return. Finally a call from the manager to advise just fo back to retailer for a refund at a lower cost due to age???? What!!!!! All under the 2 year warranty!!!! Never ever ever buy a product from LG !!!
Extremely poor lg service
I purchased a washing machine with extended care warranty. It as gushing water, ruined my skirting board and plaster as I didn't realise it was leaking and finding its way out through the skirting. After Woolley couldnt fix it and I contacted LG for a resolution they sent the repair back to Woolley and after over 3 months with no machine for over 5 weeks they have decided that there is nothing wrong. Their service is abysmal as they dont respond to calls and just pass you round from person to person saying they are your case manager. When reque...sting to speak to someone above they will not put you onto anyone. Their service number and their complaint number is the same situated in the Phillipines so you deal with the same person and have no recourse to anyone higher up as they do not put you through to anyone regardless if you ask for someone higher in the dept. Do not waste your time with this company. They are absolutely at the bottom of the barrel when it comes to service. I would give this a zero star if I could.
Bad Bad Bad
6 month old LG French door fridge stopped freezing and cooling, motor running loud. Service technician came out next day but that's the only good thing. It been over a week with repeated calls to LG customer care line (don't know why they call it that), they have still not reviewed my case and claimed they have "lost" the service report. All I get told is that it will be another 24-48 hrs and I will get a follow up call. Meanwhile here we are, a family with 2 kids and no fridge we paid thousands for. I will NEVER buy LG again.
Faulty 75inch Tv
Bought brand new 75inch Tv only last a year and its been 4months since its not working and they still not fixing it.And its still on 5yr warranty.I am asking for a refund or replace but they just fng arround .its really frustrating seems like they dont fn care .Terrible custumer service .If i were you guys please dont buy any of there products you'll regret it.Not reccomend at all.
Very poor customer service
Purchased a tv (65UM7600PTA)
Got it home and screen had a bright spot near bottom middle. Returned it to shop and exchanged. Got 2nd tv home and had light leaking in around the side's, only visible when screen dark. Your eyes are drawn to it. Shop refused to exchange and have now been dealing with LG for the last 3 months. They have sent a repair shop twice and he has changed the screen both times.
It still has the problem and after waiting for a case manger to make a decision we have now been told the repair shop are going to come out again.
Biggest crap heap ever.
LG tv LG sound bar both purchased at the same time. Nothing but drama. Sound Bar won't stay connected to the tv once turned off by the so call smart remote from HDMI ARC
Constantly have to turn tv and sound bar off from the power outlet so every thing reboots to work
Give me samsung any day
Is this really customer service
In 2016 I traded my ten-year-old Samsung TV in for state of the art LG Smart TV. Wonderful experience. To be sure I also bought a product care policy to keep me covered. Three years later the remote of this grand TV is kaput. Drove to Harvey Norman in the hope to receive service. Nope. I was told to phone a number at product care to sort out the problem. Product care says not their problem (despite the insurance policy). tell me to go back to Harvey Norman. They apologized, told me to phone LG customer service care who can solve the p...roblem. LG customer care says a three-year "wear and tear" of two sixty-year-old persons have put on the remote created this problem. Thus: after three years they do not have confidence in their product. Back to Harvey Norman. friendly salesman who agrees with the issue and says he will contact the "LG rep". After six days nothing eventuated. And I am disillusioned. Off to eBay to buy another one. My rating for this (out of 10): LG gets 0 for not displaying trust in their own product and their remarsk taht three years of service is OK. My ten-year-old Samsung still goes strong on the original remote, Product Care gets a 0. No value to buy this to protect yourself. They did not come to the party at all. Harvey Norman gets a 1 or 2 for the last salesman only who tried to help me. Apart from him I have just grown sick and tired of this game of shifting responsibility. For myself: LG produces a great TV, but I am not interested in this type of care displayed. Guess I will go back to Samsung
Customer service and oriduct
I would never buy anything LG. My washing machine from the start had given me issues . I bought it two years ago from Harvey Norman. The rubber kept on tearing apart from the start. I contacted LG couple of times and it got fixed. However the washing machine was leaking again and lg has refused to assist. Very poor customer service and product. It had ten years warranty
LG Smart TV
We purchased an LG 55 inch OLED smart TV from Harvey Norman some timer ago and purchased a 4 year extended warranty at the same time. The TV is still in warranty and so far the first thing that failed was the remote which was replaced by a different one after two years. The TV has one problem that stops us from viewing all the on line programme material. Every time we start the unit normal off air TV works fine however if we try for any on line services such as Netflix, you tube, or other on line media I have to reset the WiFi password. Every t...ime we use the TV i have to reset the dam WiFi password. The TV has a software problem of some sort. I have set up quite a few TV's for friends and never seen this problem before even on another LG set. To get it "fixed" the TV has to be taken away for an unknown period to some repair facility meanwhile I have no smart TV. Everything else about the TV is brilliant. The new remote is usable but not as good as the original and the WiFi works if I do a reset of the password.
Unlike some other reviewers, we love our LG 2-door fridge
Now into its 12th year, our two-door fridge is unbreakable. Looks awful of course after more than a decade and a bunch of house-moves but it still works a treat. That's how you make electronics. Very pleased.
FAULTY SMART INVERTER MICROWAVE OVEN
Using Microwave, it just displays “Door” continually, or “12H”. Using Inverter Cook, it will totally cut out at any time it feels like it, and displays “12H”, and will not finish the cooking cycle.
Front Loading Washing Machine WD12021D6
We would advise any consumer NOT to by LG front loaders. We bought this washing machine for $720 at the end of 2015 because there is a big label saying that it has a 10 year warranty and we had experience that front loaders don't last very long despite there only being two of us in the household. Unfortunately the LG washing machine did not last and we have been advised that it is cheaper for us to get a new one than have it repaired. We contacted LG customer service who are based off-shore in Manilla, Philippines and what followed could only b...e seen as organisational obstruction (meaning that we were passed from one operator to the next - four in total and conveniently when we got through to the manager "their phone line failed.") This process took 45 mins of being placed on hold. Now we are looking at getting a new washing machine. As consumers we believe we have to start fighting back and demand that products which are expensive to buy last a reasonable period of time and/or are economical to repair. Say NO to LG and seek something better. In our experience you will be sorry in the long run if you purchase from them.
Questions & Answers
why does lg not cover the 10 year motor warrant like they advertise on washing machines..its clear the rpm is not spinning to 1400 rm no more but lg refuses a new motor to be put in..this is the lastlg product i will buy and i make sure everyone knows about lg and false advertising on inverter motor warranty
We are experiencing a similar problem with LG. It is one thing for them to say they have a 10 year warranty but we feel we have been scammed by them as it means on some electronic board they have. I think we should all take them to the Tribunal as it is not good enough. People should get a reasonable amount of use out of products they buy and LG should be building them to last and support customers with economical repairs and parts.
We are having trouble logging on to the lg after downloading android app for the wd1411sbw front load washing machine to change to other washing function. E.G. 30 minutes cold water quick wash.
Can anyone confirm that this model runs this option?
Worst bloody after sales problem solving service I have ever experienced.
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