LG Customer Care - BEWARE
I highly advise anyone that wants to purchase a stick vacuum to steer clear of LG, or any LG product. Their customer care and service is rubbish. My vacuum pretty much snapped whilst VACUUMING carpet and i naively took it out of my way to the service centre rightly thinking its a warranty issue as machine is only 8 months old, they have pretty much dismissed me after my case manager from the resoltion centre avoided me after 6 days of calls. Also, the service centre said its faulty/ damaged and cannot ascertain how the damage was caused, so up...to LG to determine the outcome. I never publicly complain but Its the principle of the issue, a vacuum that breaks whilst doing what its supposed to do. I Had to file a complaint with ACCC. To top it off i recommended this vacuum to so many people because other than this it is a great product. Plus, when it was 6 months old, the pole was not working when changing the height, however this was fixed under warranty. Quality of parts from experience not good, design and suction plus time, great. Service - terrible.
Purchased in July 2018 at Bing Lee Physical store for $499.
Questions & Answers
I purchased my lg cordzero A9 at Harvey Norman at tweed heads south about a year ago.. with only one batterie and this one never last very long , yesterday the batterie giveup,
I been back to the shop to see if they an help me but I only got your phone no
I am very disappointed about it , would you please tell me what to do ,
16 Narara crescent
banora Point , NSW, 2486
Phone 04 1111 2339
saw in your advertising that they normaly come with dual pack batteries,
I contacted LG customer service. They were great and sent a replacement battery. Thanks LG! Great customer service.
Thank you Darren. I will try ..
I had similar problem and rung LG customer for battery replacement in Jan 2020 and still haven't received the replacement battery. Now the 2nd battery start having problem too which I'm paying $700 for such a crapy product and poor customer service.
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|Category||Stick & Cordless Vacuum Cleaners|
|Bin Capacity||0.44 L|
|Charging Time||3.5 hours|
|Running Time||40 min|
|Manufacturer Warranty||2 year(s)|
- GTIN13: 8806098061907
- MPN: A9MULTI
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