Help Lg. No response after multiple emails
Loved it when it was working. My review is mainly based off support. Brought in December. Multi head no longer spins!
Taken all the right steps to contact support and nothing.
Spent $1000 and having a hard time. Disappointed.
Please contact me lg
Questions & Answers
Hi, the hard floor power head to my A9 Ultimate has stopped working - does not spin at all when attached. It moves a very small amount when vacuum is initially turned on, but then nothing. Has this happened to anyone else and if so, was there a reason it was doing this? Thank you
Purchased the A9 essential maybe 4 months ago, within the first 2 weeks I had it back at the place of purchase due to batteries not charging (would put on charge at 6pm wake up in the morning and was still flashing on one bar) they replaced the charging dock and appears to have sorted that issue. Now a couple months later it will not power up? You press the power button and the battery displays comes up and the third bar flashes but that's it? Any idea why it would be doing this? I have cleaned and rinsed and filters ect and didn't help? Switched the batteries ect and nothing
My issue (poor suction) is different to what you're experiencing so I'm not sure I can be of any help to you. I suggest you take it back to the retailer and demand a refund, or if it is still under warranty, get the retailer to send it back to LG for their assessment. Good luck!
Can the LG model A9 stick vacuum be used on Bamboo wooden floors? Some other makes are reported to scratch wooden floors. I want to buy one stick cordless vacuum for wooden floors and thick pile carpets on stairs and floors. Appreciate your feedback. Pamela.
Thanks Kerry, I’ll have to rethink my purchase for a more expensive vacuum stick with a wooden floor attachment.
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