Oven Doesn’t Work!
Terrible. Convection oven doesn’t work. It takes far longer than a cheap convection oven from Kmart. No better than a standard microwave & not worth the money. Very disappointing by LG, a brand I trusted.
Purchased in May 2020 at The Good Guys for $630.00.
LG convection microwave is hopeless
Repairs to electronics required twice within 2 year free warranty period but now it has died 3.5years old. Never buying LG again. The LG 10 year warranty is a scam.
Purchased in September 2018 for $530.00.
A warning to stay away from this model if it's still being built.
Great microwave, enough power for domestic kitchen no problem.
Convection oven worked great too for crisping.
Easy to do regular microwave tasks, not quite so easy to use convection. Disappointed that you can't mix both functions in the same cycle for what we wanted to cook.
Deeper control functions had me often referring to the manual as it was not intuitive to me.
Great reliability for 9 months or so. ...
Purchased in December 2017 for $555.00.
Flakey. Random resets
Random turning off and resetting issue. Sent back from Repairers broken as before-said they couldnt find the problem. Got a new one on warranty from the good guys and the replacement unit developed the same problem-WTH?!! Couldnt be bothered with returning it for almost a year and then became unusable with multiple shut downs/resets during cooking cycle. Returned and sent to be fixed again under warranty, yep under warranty as product not of merchantable quality and 12 month warranty cut off does not apply. 6 weeks to wait for repair and w...e will see what happens. BTW the 120$ SANYO microwave I bought to use at home over the repair period works like a champion. Shame this product seems blighted with an intrinsically flakey component-?motherboard ?power supply. Will press for a refund if it breaks again and will see them in small claims tribunal if they dont come to the party. Stay tuned.
Purchased in April 2018 at The Good Guys for $599.00.
I wish I’d got the add-on warranty offer
12 months and 2 weeks old and the inverter error code started. Inverter needs replacing. This is an expensive appliance and should be indestructible. Don’t buy one. Looks can be deceiving.
Purchased in September 2018 at The Good Guys for $581.00.
Good Versatile Faulty Microwave
Owned for a bit over two years. It’s versatile, cooks well and evenly. The downward opening door is great. But like the other reviewers noted the control board was faulty so that needed to be repaired under the 2 year warranty (good). That process was overly painful as LG should offer to repair a microwave at this price point and size with home service, especially since the flaw appears to be pretty common. The repairer was far away, it was inconvenient and took 10 days. However seems to be working ok now. It’s possible this issue has been sinc...e been resolved in more recent models. Mine was one of the first. The controls are a bit confusing and it has too many functions and you really do need to refer to the instructions. But the functions I tend to use regularly work well. The chime is a bit irritating and the fan is a little intrusive. All in all it is a pretty good microwave let down by a clearly known defect and pretty average LG customer service.
Purchased in May 2017 at The Good Guys for $549.00.
- NeoChef MJ3966ASS (Silver)
Best Convection Microwave I Have Owned
Bought this 18 months ago, used to have a Sharp 20 years ago.
Takes some getting used to because the timer jumps in 10 second intervals to 3 minutes, then 30 seconds after that. Also the maximum time it can be set for is 90 minutes, but if you needed 2hrs you could do it in 2 steps.
I use this instead of my older full size oven, takes just a few minutes to heat up, and is quite accurate with temperature. Never had any problems, the interior is easy to wipe down, the fold down door is a fantastic space saver, and the microwave function is awesome.
Would buy again.
Purchased in March 2018 at The Good Guys for $593.00.
Obviously a faulty product and LG just won't admit it
Like many other reviewers and of the MJ3966ABS, this microwave just keeps resetting back to the clock or turning itself off. It does when you open the door, or press stop and even does it when you've not even using it and in another room. I've been on the phone to LG and absolutely hopeless customer service. There are obviously known problems with this product, and LG just say take it across town to a repairer. Given others have had such problems with getting repairs and then if repair doesn't last, I think I'm just going to go back to Good Guys and see what they can do.
Shocking service LG.
OWN UP when you've created a faulty product and give your customers refunds, rather than sending them on a goose chase.
- NeoChef MJ3966ASS (Silver)
Used for Office Kitchen. Durable and efficient.
Bought this microwave to replace an old one for our office kitchen. Our office has about 100 staff on the floor so needless to say, this gets used heavily. So far it has held up and no complaints from anyone. It simply does the job and does it efficiently. The oven feature doesn't get used very often but i'm sure it works just as good. The timer and heating functions were a bit tricky to figure out at first but once you get the hang of it, you'll find it has a lot of useful heat settings for different types of dishes.
Purchased in September 2017 at The Good Guys Online store for $693.00.
Very easy to use
A stylish and straight forward easy to use machine. Stable turntable and setting completion is very tuneful. Instructions and guidelines on the inside above the turntable make it easy to select the programme to use. Overall the design is stylish and fitted well with the other stainless kitchen appliances we have. Can recommend it.
This is perfect
Without explanation, I worried a lot about whether it was one of life items, but I decided to use it as an LG product at home. I wonder when I can use the oven at home. I think I can use air fryer with this.
I recommend this product yah.
Nice one will recommend to others
Bought about a year ago and giving good service. Heats the food more evenly compared to what I had previously. Touch functions are nice but bit frustrating to set medium time interval for cooking as it takes linger to set. Sleek and shiny design goes well with modern kitchen. The operating noise level is on par.
Questions & Answers
Bought a Silver MJ3966ASS in November 2017 - after a couple of months the machine started turning itself off regularly and I got sick of having to reprogramme the clock. Sometimes it turned off and made a buzzing noise. Had the machine replaced in May and now just six weeks later the same things are happening. Can't trust it to do the jobs I bought if for. Am really disappointed as I have other LG products and (fingers crossed) they all seem fine. Service from LG not good - was told there was nothing wrong and then told it would take a month to get a new part in??? Am now going to have to get another microwave but definatley not an LG!! Can LG please tell me what is going on??
Mine is doing the same thing! Have they said what’s wrong with it and why it’s doing that??
Can you tell me what sort of noise it makes to denote finish of cooking etc. our last microwave had a very annoying signal.
It plays a little jingle which is common with a lot of LG products. If you don't open the door it will keep playing the jingle every 30 or so seconds, which is a good reminder but also can be very annoying.
Get an answer from our members and LG representatives
|Features||Child Safety Lock, Grill Function, Inverter and Sensor Cooking|
|Dimensions||325 x 540 x 523 mm|
|Turntable Diameter||360 mm|
|Door Mechanism||Pull Handle|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||Stainless Steel|
- GTIN13: 8806087857610
- MPN: MJ3966ASS
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