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Fault since day 1 and terrible warranty service
Bought it online and frankly had I gone to the store would not have bought it as is shockingly large by design. Still, decent looking and does the job for a microwave but not overly good results for baking and not too friendly to use for other cooking modes so makes for a very expensive microwave as we still opt to bake in the oven due to mediocre outcomes in the NeoChef.
Since day 1 we have had a problem with it reseting itself when we open it which we have put up with as usually we do not open it mid- cooking so just having the clock res...et was not a "make or break" issue and frankly took us a little while to realise it was the appliance fault and not us doing something wrong (as each of us thought the other person was resetting the clock or that we accidently erased the program mid cooking). I wish we acted immediately and returned it to the store as now that this is getting to be an issue since the "reset" now often happens if we open the door mid cooking and we lose track of where the program was at. Called LG who supposedly have excellent warranty service to be told this monster 39L oven (it is 52cm deep, almost 60cm wide and almost 40cm tall) that weighs as much as toddler DOES NOT qualify for onsite service and they want us to take it to the "nearest" service centre which is 1 HOUR'S DRIVE AWAY !!! I live in Sydney and find it shocking that they do not have any service centres that are not on the outskirts of Sydney. And I find it even more shocking that we are expected to take an appliance this large and this heavy to them ourselves.
- NeoChef MJ3966ABS (Black)
Horrendous customer service - read this review before you buy
I have been buying LG products for years and have generally been very happy. But I always say, the real value of a product or service is highlighted in how the company deals with a situation when a problem occurs.
I read a lot of reviews before buying this NeoChef Convection Microwave and decided it was worth paying a premium price for it. After 5 months of usage, the Microwave turns off and on sporadically (around 15 times a day) and sometimes whilst it is running, automatically adds 30-60 seconds to the timer and you cannot cancel it - you...need to switch it off at the power outlet. Things go wrong so that's fine. I called up LG and was told I need to take it to my nearest service center which is a 30m drive away to be assessed. For a premium product (and a heavy one at that), someone should really come out to assess it but again, I was prepared to put up with this. But then I was told I would be without the Microwave for at least 2 days during the assessment and possibly more depending on what is wrong. I have kids and am heavily dependent on our Microwave. When I asked if I will get something temporary to use, I was told no. So basically I would have to go out and buy another Microwave whilst this one gets looked at and this is the part I am absolutely NOT ok with. Despite my repeated requests to the offshore contact center to escalate the job and find me a solution, I was continuously denied and told the same thing - to take it to the service center. They would not let me speak to a manager and they would not find me any alternate solution - all they needed to do is provide me with a basic temporary microwave from the repair center and I would have been ok.
I love this microwave ..i find it easy to use just read the instructions and youll find it very easy to follow . . Im very satesfied with my cooking results with it and It s very good size .. im very happy and satisfied i highly recommend this product
Love cooking with this!
Without an Oven, I choose to purchase this microwave and love cooking with it.
It's pretty much like cooking with a real oven.
The pre-defined options make it easy to cook popular items, such as baking and roasting.
Pizza tastes great on the racks eg.
The grill heats up quickly.
It comes with a tray and steaming tools.
It's easy to clean.
It is pretty small inside as the two racks don't go under each other. So you have to cook each item one by one. ...The microwave is fairly loud when it's running and can take a while to cool down after cooking. But it depends on the amount of space around the unit and the airflow. It does make cracking noises as mentioned in other reviews but this only lasts for the first 2 minutes and I don't see it as an issue. In the end, I would highly recommend this Microwave for all cooking.
Very easy to use
A stylish and straight forward easy to use machine. Stable turntable and setting completion is very tuneful. Instructions and guidelines on the inside above the turntable make it easy to select the programme to use. Overall the design is stylish and fitted well with the other stainless kitchen appliances we have. Can recommend it.
This is perfect
Without explanation, I worried a lot about whether it was one of life items, but I decided to use it as an LG product at home. I wonder when I can use the oven at home. I think I can use air fryer with this.
I recommend this product yah.
- NeoChef MJ3966ABS (Black)
Not as big as advertised.
LG advertise this as 39 l. Choice, in their test of convection microwaves, measured it at 31 l.
While we can expect for example that a turntable excludes some space from use, this discrepancy is around 25% which is quite a lot.
Note that in the Choice test this model received a Recommended rating.
Update after several months:
The thing works. The control options are numerous and the manual needs to be studied.
Disappointingly the internal rear panel, the only one of stainless steel, is showing corrosion spots. A low grade of steel must have been chosen.
Nice one will recommend to others
Bought about a year ago and giving good service. Heats the food more evenly compared to what I had previously. Touch functions are nice but bit frustrating to set medium time interval for cooking as it takes linger to set. Sleek and shiny design goes well with modern kitchen. The operating noise level is on par.
Just as bad as the decade old microwave I replaced
Bought this due to the material I read on their website. I admit the convection + microwave functions are great. Amazing at heating up crisp pizza in 3 minutes. It's pull down door was also a nice idea.
Apart from that:
1. The fan keeps running for up to a minute each time it finishes microwaving. Extremely annoying.
2. Microwave function is awful. It does not heat consistently at all. Food in the center is frozen while the outside is burning hot. I have to keep mixing my food every 30 seconds for equal heat distribution.
3. Menu is impossible to use without the manual. I feel like I have to memorise codes to get it to work. If you had a screen that tells me what options I have, that would be amazing.
Very poor design
The top to bottom opening door causes difficulty when removing hot items from the oven. The menu is difficult to use. The oven makes cracking noises when heating-up and the turntable rattles around in the oven when in operation. The local representative has reduced the cracking but not the rattly turntable. We are very disappointed with this oven and expected better from LG.. and we did read the manual.
I tell everyone how GREAT this is!!!
This is the 3rd convection microwave I've had in 11 years and I just LOVE it. I don't have a 'regular' oven as I have a small kitchen, so it was important to get the purchase right. My first lasted 10 years (a Smeg) before it gave up the ghost. I never could get the hang of combination cooking on it, though, and it didn't have all the features the modern ones have. The second, a Kogan, I just gave away after a year as it drove me crazy. This one, the ABS (black) model is fantastic!! I've had such fun cooking all my old recipes, plus a lot of ...new ones. I had built a cabinet especially for my first convection microwave with all the correct ventilation allowances and this one slotted right in and the allowances are the same. You DO have to pay particular attention to that as it does throw out a lot of heat, just like a regular oven does. So far I've done: - several, OK, a lot of "Healthy Fry's. Chicken schnitzels (frozen to beautifully browned in 15 minutes - turned once); a full tray of 6 frozen pork and apple cider sausages (frozen to wonderfully caramelized in 16 minutes -turned twice); - 9 hours slow cooked chicken bone broth in the insert from my small-ish slow cooker; - 1 litre yoghurt overnight on the 'proof' setting - steamed vegetables in the steamer - scones on the roast and bake cook setting - scrambled eggs in the microwave, plus lots of reheating of cups of tea.
- NeoChef MJ3966
All in one but does not replace them all for everything
My old fan oven takes 15 mins just to warm up to 200*c. This one: 4mins.
I wanted to replace it with a convection microwave oven for speed.
First purchased the Kmart 25l convection microwave for AU$120 and returned it 2 days later as it just burnt the edges of the pizza while the centre was still frozen (on the fan/convection mode). "You get what you pay for" too often is true. Apart from the price, the other good thing was the shallow depth and the fact that you could use any combination of: microwave/grill/fan convection.
So I looke...d into Choice's recommendations and went for the LG MJ3966 (ABS is black and ASS is silver) as it scored highly , especially for pizzas and almost everything. Positive: - It looks great, but very deep. It has great accessories (the crisp tray is a must) and it good in practice.
I have the black one...
I bought this on Saturday, as the old Sharp carousel convection just died. It's now Tuesday.
I'm so glad I bought this one - I had seen great reviews and they were right. I've slow cooked - really great result, and it's big enough to fit my casserole dishes. The reheat/microwave function is brilliant, everything is heated evenly, and not dried out. Comes out almost like you just made the dish.
I used the inverter cook function on a frozen pizza with the crisping tray; much better result than the last microwave.
I cooked frozen bubble and squeak on the french fries 'frying' menu, and they turned out better than when I do them in a pan. ...I've done pasta, and various veg. I've yet to use the convection, however I'll do an apple pie soon. Everything has turned out beautifully. The instructions are reasonably clear, for the usual Swingalese-ish that instructions are written in. The mini cookbook, contains badly translated French and Spanish recipes, that are ok if you can guesstimate what they mean. I would say that you need experience in microwave cooking to be comfortable and get results in a short amount of time. I find that most people just blast stuff on high and wonder why it's not good - you do need to know how to use it to maximum advantage, however if you do, you will get a wonderful cooking experience. I love the large turntable, easy clean interior, and LED light. The door opens down, like a real oven, which makes it easy to put dishes in and out. The display is large and a bright blue/white. The only downsides are that the cooling fan comes on after each function - even after only 30 seconds of microwaving, and that there is no option for silent function. The ding-a-ling is way better than the horrible beeping you usually get, however it's still loud enough to wake sleeping shift workers, children, etc. Especially bad when you want to get away with the midnight snack!
Jolly good so far
I recently bought this product as I had no working conventional oven, no microwave and I did not want to invest in both. I wanted the convenience of a microwave but wanted to be able to bake too. I found researching what to buy was a complete minefield - with not a lot of good reviews out there for convection microwave ovens (CMOs)...and those that had good reviews also had plenty of bad reviews!
In the end I decided to spend a bit more than planned (CMOs are significantly more expensive than regular microwave ovens) and forked out for the 3...
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