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LG Roboking Turbo VR66801VMIP

MPN: VR66801VMIP

3.7 from 3 reviews · View Statistics

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Reviews

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AlexSydney, NSW

3 reviews
2 likes

Unreliable and abysmal customer support

published 2 years ago

We’ve had another LG floor vacuum for 3+ years that had been reasonably reliable, “smart”(Eg never bumped into furniture or fell down the stairs). When it got broken my extended warranty provider offered me a refund with a suggestion of a new improved model which was this. Worst decision ever!
It was never as smart as the previous model, constantly pushing into furniture and quickly losing battery and then the real problems started. Over Christmas it broke and it took LG about 1 month to replace a wheel assembly. Other reported problems were “n...

Read moreot confirmed”. 2-3 months later another problem that took 1 month to solve. When I mentioned other problems, “the technician didn’t find them”. 2-3 months later I took it back with the problem of robot getting stuck on a tiny door mat it didn’t have problems with prior, and suddenly loosing power. This means that when I get home I find the robot in random locations like in the middle of the timber floor with no obstacles around, completely out of charge. I’ve witnessed it stopping numerous times and the only resolution is to pick it up, place on the charging station and hope it will go on again later (forgetting what was cleaned). LG response? The robot performs within specifications but there is a possibility of intermittent failures in the battery or main board. What are they doing about it? Nothing, as far as I can tell. Every time you call them, the standard response is “I will contact our technical team and will call you back Tomorrow”. Needless to say they never call and when I call again - “sorry sir” and then the script that they will contact the tech team. They refuse to provide a replacement or refund, they refuse to investigate further because they had 4 weeks since they received report about intermittent failures and no resolution had been found. I’ll be refunding via Harvey Norman or through my credit card provider. Don’t buy this if you want to have a reliable unit.

Purchased in September 2017 at Harvey Norman for $939.00.

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Laine DGreater Melbourne (Metropolitan), VIC

This is amazing. I have had one for 4 years. easy to operate does a fantastic clean

published 2 years ago

Use on carpet, slate and floor boards performance is excellent on all surfaces. It is quiet. It remembers the areas vacuumed and returns to home base to charge. It covers 4 rooms at least before needing to charge. It is easy to clean the brush and dust bin.I could not live without it!

Purchased in September 2015 at Harvey Norman Retail Stores - Furniture for $899.00.

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The reviewer stated that an incentive was offered for this review

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DenisMelbourne

7 reviews
2 likes

Verified

Hands free vacuum cleaning

published 3 years ago

This amazing little robot does a fantastic job at cleaning both hard floors and carpets. We like its impressive 'cleaning memory' which is helped by two on-board cameras and 'determination' to reach all corners of a room. In the box we found a number of very useful accessories. Also, the dust bin is very easy to clean.

Date PurchasedFeb 2018

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Questions & Answers

Megasked 2 years ago

Our right brush isn’t moving, which is affecting th large brush. Any ideas?

No answers

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Details

Category	Robot Vacuum Cleaners
Price (RRP)	$1,399.00
HEPA Filter	Yes
Weight	3 kg
Features	Remote Control
Running Time	100 min
Charging Time	3 hours
Dimensions	89 x 340 x 340 mm
Manufacturer Warranty	2 year(s)

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GTIN13: 8806087846409
MPN: VR66801VMIP

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