let them gamble your money away
Employee has been adding super contributions to my account for 21 years but basically the money in the super account would hardly add up to the total amount of contributions paid. They may make you 15% in one year but then they loose 20% the next year. I would be better off and safer with a 1% compounded term deposit. Lets not talk about all the fees taken out as well. Basically they are just allowed to gamble with your money. What a joke. It even goes down when you lock your money into cash.
I left because
1. I had a fairly straight forward TPG claim and it didn't not go well. It went on forever with all sorts of excuses. The complaints system did not work at all. I did eventually get the required payout because I was consistently persistent. I feel this has left a bad taste in my mouth.
2. Attended the first Annual Members meeting and education for retirees. It was a informative event but I realised how many people at the top of the organisation where new. This is good for the organisation long term but in the short term didn't inspire confidence.
Processing requests are now off shore!?
Requested a payment but got lost in system, so I was told, and expected new payment request to take place but days went by and no action... the call centre let it slip that processing is now done off shore and now I understand why things have been woeful, as never experienced things this bad before. The fact things are now done off shore and outsourced, I am rolling out which might get stuffed up also, fingers crossed.
What a cluster.... . Administration support woeful.
New government employee and fund member for nearly 3 years.
Enquired on line to set up on line account access and the like with no reply or follow up.
Three weeks had passed so I tried again via email and then phone call, no follow up or email contact received.
Finally worked it out myself without any support that was requested.
Just goes into a black hole.
Six weeks ago I then decided to roll my other accounts (2) into LGIA to make life a little simpler etc.
Curiosity on my part went to see if the funds have been combined, the money is still siting in the old accounts..?
Poor website with very little attention to detail.
Make it very difficult to change details, i.e. address etc.
I have now moved interstate and have been trying to rollover my super for more than six months and LG Super continue to put ridiculous hurdles in my way. At least I have made a friend out of the local JP as he would be certifying docs. for me on a weekly basis....
Very good performance over the past 6 months with the growth smoothed option, I was expecting to see a large drop with all that has been occurring in the sharemarket, but my account shows a very nice increase over last year.
Low fees, run with the members in mind and one of the leading funds in growth over the last few years
Current balances have not been updated on the website since Novemeber 07
You might find this hard to beoieve, but I cannot fault LGsuper really. I have always received prompt, reliable, above average service from them combined with very good returns and low cost.
Very low fees, really friendly and helpful staff, great returns given other 2007/08 fund returns, online balance system works fine now.
Nothing really, happy ex contributing member
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