Terrible washer- leaking on my floor and into bottom washer
I purchased In June 2018 from Harvey Norman. This machine is still under warranty with LG until June 2020. This machine has been leaking on and off since I first purchased this machine and despite multiple calls between both the store of purchase and LG, the machine is only now being booked in for Review/? Repair. Because there was been issues with the leaking, I have also requested this machine be replaced. However, LG customer service have said they will only get a technician to come to review and possibly fix and have currently refused to re...place the machine. I have also commenced the Process to complain about LG customer service Re: delayed process to fix this issue as all call attendees do not appear to read previous notes about the discussions about the same leaking machine. When I mentioned this, the customer service rep brought to my attention they actually do not have a complaints department to handle these matters at all. It was only after I requested x2 to speak with a supervisor, they allowed me to and the supervisor only advised me that I can speed up the repair time of the technician by calling the repair people myself. When I asked about future follow up of my complaint re: my customer service experience re: the leaking machine, he said this was the solution to my complaint and nothing else would be done. This matter is currently being brought to the attention of fair trading. Save yourself money, for the amount you are paying there should be better service but it makes sense when you read the other reviews and see people are not being followed up or being given the run around. I would not recommend this product and I would not recommend purchasing anything LG.
Purchased in June 2018 for $4,000.00.
Very bad customer Service
Bought this machine in March because their cash back promotion over the Samsung.
Noticed pool of water on the floor after only one week, call to LG but without answer, found out the flexible water pipe is badly made and not fit correct, had to replace it with the old 15 years pipe myself. The other issue with this unit is the touch buttons on the bottom washer very hard to active, still waiting for answer from LG.
LG cash promotion is a scam, after submit the claim within 2 week and follow their website to supply both serial numbers, their w...
Purchased in March 2019.
- Verified purchase
Expensive piece of junk
I used to love this machine but 1 year in, nothing but trouble. LG know there is a problem with the screws popping out of a part and at one year this happened, they replaced them with bigger screws, 2 months later the screws popped out again but this time threaded and now the bowl has to be replaced also, the movement also caused parts to rub on wires, (luckily they were covered in electrical tape, to me this is a fire hazard in itself as I use it at night). Good luck dealing with LG service, they just give you the run around, tell you they w...ill ring you back and don't, this is now the third time in 3 months I have had no washing machine for over 2 weeks. I've contacted the retailer that I have purchased this from and hoping to get a refund as this machine is not fit for purpose. I think I was one of the first to buy this machine when it first came out so I'll be interested to see how others go after a year or so.
Find out how LG TWINWash TWIN171216T compares to other Washer Dryer Combos
Know better, choose better.
- Verified purchase
Very expensive disappointment - bankrupt service
Spent hours researching the product on-line before buying. On opening packaging, information was disclosed which, if it is on LG AU's website, certainly does not leap off the page. Result? Product appears, from the papers that shipped with it, to be unfit for my purpose. Try LG online chat - operator knew nothing. Telephone LG and operator knew nothing but promised a call back by a product specialist. No call when promised.
Decide to use product in another situation to avoid the hassle of repackaging and returning and no doubt LG resistance to...
Questions & Answers
Could you please give me some rough times of cycles for everyday, quick, bedding washes? And heavy duty cycle pls?
Having eventually been able to get machine operative (no thanks to the OEM) and noiing that I am a bloke so I dont use too many different cylcles and dont register times too often, heavy duty/intesnse cycles (inclduing drying) that take about 5 hours; certainly not quick but the washing result (as distinct from drying) is good.
|Category||Washer Dryer Combos|
|Household Size||5+ people|
|Features||Auto Balancing, Door/Lid Lock (Child-proof), Reload/Add Wash and Steam Function|
|Energy Rating||4 star(s)|
|Water Rating||4 star(s)|
|Drum Material||Stainless Steel|
|Colour / Finish||Anti-fingerprint Stainless Finish|
|Dimensions||1340 x 700 x 835 mm|
|Max Spin Speed||1,000 rpm|
|Number of Spin Speeds||1,000|
|Number of Wash Cycles||15|
|Drying Capacity||9 kg|
|Energy Consumption||621 kWh per year|
|Manufacturer Warranty||2 year(s)|
Visit official website
- GTIN13: 8801031635528 and 8806087900453
- MPN: TWIN171216T
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