LASTED 3 YEARS!
Purchased in Feb 2018. Vibrated like crazy however washed ok. The door catch broke yesterday (metal catch) When we asked the service agent how long for a replacement part they said they could order one but did not know how long it would take. We cannot be without a washing machine for weeks so had to purchase another one!! For a washing machine that cost $810.00 I am pretty sure it would not meet the statutory requirements for warranty! Use was for a household of two adults with average use!
Purchased in February 2018 at Harvey Norman for $810.00.
Soggy washing on fastest spin cycle
The machine leave my clothes sodden on the 1400 rpm spin cycle. There is no spin cycle alone to do a follow up cycle, so my other option is to download an app (why? Why can you not just a) have a spin cycle that works, and b) offer a spin cycle alone ) which requires having my washing machine and my modem (not my phone!) face to face. This can only happen if I drag my washing machine through
The house then turn in!!!. Im giving LG an opportunity to resolve this for me, if not Ill be taking this one to NCAT for a full refund.
Purchased in September 2019.
Dangerous factory fault
We had this machine for 14 months. After a few months we noticed it tripped the power, then was ok again. It kept happening irregularly, sometimes 2x month, then after we pushed the safety switch back up in the power box outside, it would usually run again. Thought of maybe a lose wire. Then before Easter didn't work at all anymore, power kept getting tripped. Called LG as it was under warranty, and the Electrician came out 2 weeks later, opened it up and said water dripped on the inside from the hose that went into the motor, factory fault, an...d dangerous, motor was rusted, too. Everything was rusted. LG took 6 weeks, 13 calls and involvement of Fair Trading to finally give us a store credit as model was discontinued and we refused a repair as everything was rusted inside. Terrible customer service. We're a family with two kids and pets, unacceptable. Bought a new Bosch washing machine now and had the damaged LG being picked up today.
Purchased in February 2018 at Domayne for $857.00.
Menu screen you cannot read because it is black with no options lit up.
You cannot read the menu because it is not backlit and is black. The bowl is black so you cannot see the stage of the wash. Useless machine if you cannot access new settings - the options the machine provides is limited and does not allow simple things like rinse only since you cannot read the menu. You are supposed to be able to stop the cycle but the menu is so complex you have no idea where in the cycle you are. Hopeless! Technology that is unusable
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Broke after 4 months
It was working ok up to the 5 month mark. Nothing remarkable but functional. During a cycle a metal ring holding the seal in place came off twisted and ruined my clothes and the seal. It has taken 1 month so far for LG to not do anything except lie to us. It has been a nightmare, would not recommend this machine or LG.
It's rubbish and dangerous
Not even 3 months old already had the service tech out (took a week to turn up) as was tripping the power out and has just started doing it again 2 weeks after it was fixed the 1st time,
More inconvenience than it's worth and is dangerous as it's tripping the breaker box,
LG customer service is pretty poor also
|Category||Front Loading Washing Machines|
|Household Size||3-4 people|
|Features||Auto Balancing, Door/Lid Lock (Child-proof) and Reload/Add Wash|
|Energy Rating||4 star(s)|
|Water Rating||4.5 star(s)|
|Dimensions||850 x 600 x 660 mm|
|Max Spin Speed||1,400 rpm|
|Number of Spin Speeds||6|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- GTIN13: 8801031787906
- MPN: WD1408NCW
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