- Verified purchase
Great size drum, drying not so great
I'm very happy with this machine, washes well and can easily wash big bulky doonas, delicates and woollens.
There's a couple of things that are not that great though:
1. Lots of washing options but seems cotton is the only one you'd use. Most washes can't be adjusted (i.e. Temperature)
2. Drying is ok, I would not purchase this machine if you are going to be using the dryer often as it leaves the lint in and around the drum resulting in the next wash having lots of lint left on you garments.
I think the price is worth it as a stand alone wa...shing machine and the dryer is just a bonus for those people that will just want to use it a few times a year when it's raining and you have to do a wash. Hopefully I don't have any issues like some of the reviews on here. I'll certainly update this review if I have issues.
Avoid, I love LG but this is not worth any money
I must start by saying I have a lot of LG products and love them, however this was my first LG washer dryer, and it will be my last LG one!!
Where to start?? Mmm I thought it would be great but nothing prepared me for the 18months following purchase, it washed well, it dried the clothes and the APP was good at telling me every time it finished a cycle, however, my laundry room got so damp I had no option but to leave the door open even during winter as the amount of steam would have caused damp/ mould issues in the house.
Then when 18months ...hit it broke, the display went and an error code appeared (the app told me it was the motor). So I lodged a repair under warranty, what a disaster!! It took 2 weeks for someone to attend and they came with no parts, despite me putting the error code on the repair paper and the display had broken, so they went away and said we will be back when we have parts, 6 weeks (yes that’s correct 6 weeks) went by and I constantly chased LG and the repair agent, who said they were waiting for parts to arrive in the county. They eventually turned up a week after LG confirmed the agent had the parts and no surprise it did not fix the machine. The repair guy was great, he chased when the other parts that might fix the machine could be delivered before he left and told me that none of the parts were even in the country and it would be anything from 2+ weeks and no guarantees. I escalated again the LG directly and said enough was enough after 9 weeks, they said they would look into it and 2 weeks later after about 4 phone calls to them I got a full refund (thanks LG). But clearly the unit has issues, because I opened my back door everytime I used the dryer, the repair agent said mine was the best condition he had ever seen, most go rusty inside due to the steam. Clearly LG have not managed to build a washer/dryer that matches others or meets the great life span of other products from LG.
Do not buy this product if you need a dryer
LG never tells you that the hot moisture is producing the backside of the machine. If you have this one you should check. In the product documentation and manual does not explain anything. I have called LG and they said this is normal.
Purchased in August 2019 for A$1,800.00.
- Verified purchase
Big washer - Terrible dryer!
This washer/dryer is huge and can handle a phenomenal amount of washing. That being said, you can expect it to take an entire day to dry that load.
You have the option to choose time dry which ranges from 30 mins to 2:30. The preset Airdry and Turbodry features take over 3 hours each.
We washed 6kg of dry clothes, and after a 4:30 hour wash/dry cycle, the clothes still come out damp. This meant another 3 hour drying cycle. This just isn't good enough for a machine with a $2000rrp.
The Steam feature does seem to 'plump' up the fabrics and it ma...
Poor LG customer care service
Faulty power supply.No parts available.No communication to tech's who repeatedly sent enquiries with no reply. after 3 1/2 weeks.yes a replacement.in the end, delivery is out of their area, and i'm supposed to take the machine back(95 kg and i paid for delivery) but I get store credit. I want my money back. Things go wrong, I get it, the LG customer care service experience is what I'm staying clear of in the future.goodbye LG
Constant problems and almost caught alight
About a year after purchasing this machine we had our first call out as the dryer wasn't drying and also it would often trip the electrical breaker in the house. The engineer blamed the socket so I paid to have an electrician change the socket and check the wiring but he said it was an issue with the machine. The LG engineer was called out cleaned inside and said had overheated due to lint and should be ok.
About 9 months later the issue happened again. The engineer came out and repeated the process. This time the plug was burned in the pins. H...
Purchased in January 2015 for A$2,400.00.
Questions & Answers
Hi is there any solution to venting the dryer steam? I Have the twinwash but this is the topwasher
My wall is all mouldy from this clear design fail for a $3000 machine I'm disappointed.
The tech that fixed it when it was leaking told me I have it more than far enough from the wall etc and that there are not vent options?
The machine is faulty.it should not be releasing the vapour outside of the machine.extra ventilation like leaving the laundry door open is not what is intended for this machine.if the water isn't all directly collected into, the tray, the machine is faulty.
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