Do not buy this product if you live in a rural area
We had an error message indicating a problem with the pump, unfortunately as we live in a rural area there were no LG approved service providers in the area. We called the LG client service center to ask for assistance, and over a seven day period, during which we called every day, we received the run around. A promise to call us back within 24 hours on each occasion, never occurred. Each day we had to go through the same process as the previous day, only to be advised that there was no approved service provider in the area and LG would get bac...k to us within 24 hours. After a week we reached the conclusion that the LG warranty was not worth the paper it is written on, the call center employees have poor customer service skills and there little desire to assist in any way. Everyone we spoke to in the LG call center were happy to repeat over and over the same scripted message. Our advice is if you live in a rural area, do not purchase LG products. You can not say you have not been warned. We will never purchase this brand again Using 'bush mechanical skills' we resolved the issue ourselves by dismantling the washing machine, removing the pump, pulling the pump apart, freeing the seized component, replacing some parts and reassembled it, clearly voiding the warranty, which was worthless anyway.
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The best in the market
I wash work clothes and blankets and the results are excellent. The high speed spinning leaves the clothes almost dry. The buttons location can be better. Takes care of delicates.
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