Leaves a lot of lint
Like quick wash cycles 30min, 60min, the alarm at end of cycle is loud and bearable, but machine leaves excessive amount of lint on clothes and all over drum. Black clothes come out horribly covered with lint. Softener area is filled with water & needs to be emptied every cycle
- WTG6532W (6.5kg)
- Verified purchase
Avoid! Buying this machine has been a mistake. Quality is poor!
This is my 2nd LG washing machine and my last. The 1st was a combination washing/dryer that made a noise like a jet engine every time it spun but I was still prepared to give LG another go as I liked the features and design of this machine. However I have now really regretted it.
The washing machine only worked about 5 times before continually giving error messages. I did everything it said to do in the manual to no avail. I even downloaded an app that was supposed diagnose the problem but the app didn't work. I finally called their custome...r service line and was told that a technician would call me later to tell me what time he would be at my house the following day. I never heard anything from him and so called back that afternoon. I was advised he would call me between 8am and 5pm to let me know what time he would be there. As you can imagine when working full-time this is difficult to work around. The following day, he did actually call to advise he would be there between 12pm and 3pm. He came, mucked around with it a bit and advised that it should work now but if it didn't I should call him back directly. It did one load before getting an error message again. He told me he needed to order parts. That was over a week ago now. He says the parts have not arrived and that I should call LG. I have called LG and I have also called the retailer who have called LG. I am supposed to be waiting for LG to "call me" as they are going to replace the whole machine. Essentially I have owned this washing machine for one month and during that time it has only worked for a week. I have had to spend $40 on using the Laundromat and I still don't have a working machine as the weekend approaches again. My advice to you is to avoid a company like LG. Their products are obviously so poorly put together that they break all the time. The problem with this is that their after care of the customer is very poor. Their customer service centre (which appears to be in India) makes simple errors, fails to communicate and makes promises that aren't kept.
Questions & Answers
Can anyone please tell me the height of the machine with the lid fully open? i need to place it under a drier that is on the wall and i have limited space. Could anyone tell me the for the 6.5kg the total height with the lid fully open?
I get Black specks on my white sheets every time they are washed.
Have regularly used the clean cycle but it doesn't solve the problem.
Apart from that I like the machine. Please help
Hi Kristine, I have not had this problem but my machine is only a few months old. I did have the same thing with my old machine and the cause was the filters and every other spot that could hide the dirt had it all built up. When my husband took it apart and gave it a good deep clean it fixed it.
i have had my top load LG washer for about 18months and no problems. I just query that when I put on the tub clean program it takes over 11 hours for this cycle to complete? anyone enlighten me if I am doing something wrong? I just use bi-carb soda and vinegar to clean out the machine then select the tub clean button
Seems every machine seems to do something different.With ours it was a problem with the main control board and many other parts went wrong as well.A real lemon.
Our tub clean was about 3 hours but everyone I have spoken to gives a different answer.
The biggest problem seems to be the sensors getting confused with what the technicians call fuzzy logic. The technology hasn't been tested well enough and LG won't admit they have a big problem with the machines electronic boards.
It was like taking to a very poorly programed robot when you call customer service .They blame the user for all the faults .It was a real battle to get them to even come out to look at it.Let alone fix it.Don't say you have used bi-carb or vinegar as they will void your warranty.Check the small print in the very contradictary manuel.
There are more excuant them toses y and contradictions than I have ever read before.
There are alot of people online with complaints about these machine and how they never do what they want them to.
Our tub clean is also about 3 hours. But my experience with LG service was a bit better they come within 48 hours fixed the problem, I had a block error and couldn't unblock with the trouble shoot. My concern is once my warranty runs out the machine want last long and customer service will be non existent. Last machine lasted for 15 years it also was LG but this one is a big question mark...
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