Dryer burning clothes, unable to be used but LG refuses to acknowledge
The WVC9 -1410W washer/dryer combo (with integrated WTP20WY mini washer below) has serious issues with the dryer. Burning smell which we were told should stop after some time, but is still happening months later. Clothes are being burned, sheets, doona covers, pillowcases, shrinking such that they will no longer fit bed or pillows. Underwear elastic disintegrates with the heat. The exterior of the dryer can get as hot as an iron, the clothes at end of drying cycle too hot to handle. The so-called reduced heat cycle operates at the same hea...t as the regular cycle. Clearly something wrong. Fault lodged with LG has proven fruitless. An assessor was sent and in the short time he was here he was unable to replicate the problem since he was not here long enough for the drying cycle to reach the drying stage where the heat becomes a problem. Assessor advised us that there could be a problem with the Thermistor and Control Panel, and said he would recommend to LG in his report that these be replaced. After several weeks waiting to hear, LG now however seems to think that our main concern is clothes damage (not the fact that the unit is overheating) and specified that we should NOT be drying underwear, sheets, pillowcases etc in it . (We do wonder then what a dryer is actually for). We had not requested to claim for the clothes , our main focus is to have the dryer made safe and to operate as one would expect. LG continues to ignore the advice of their approved assessor, will not replace the thermistor or control panel and says that we would need to have the washer/dryer taken away to be fully assessed and warned it would be at our own expense . (Interesting since the unit is still in the initial months of warranty) We are not prepared to be without the washer for however long this would take, so instead we will just only use the washer and not the dryer component. We have a family member with the same model and hers is fine - so this is clearly an issue with our particular unit. Very unimpressed and disappointed as we had been LG enthusiasts for many years prior to this incident.
Purchased in December 2020 at The Good Guys for $1,899.00.
Damaged clothes LG washing/dryer
I brought this LG washer dryer (WVC9-1410W). My clothes are so crunched and damaged. No amount of ironing helps.
My uniforms are unwearable.
I did an internet search to try and fix the problem but I only found others that have had the same issue.
I have brought this to LG's attention.
After hours on the phone with dismissive comments such as use another detergent or cycle (I have repeatedly informed them that I have tired every cycle, change detergents and softeners, shake the clothes, put them on the line as soon as the cycle is finished...
Purchased in July 2020 at JB Hi-Fi Online Store for $1,180.00.
LG washer lasted a week
On second use we found a significant amount of water on the laundry floor. It was reported to the Good Guys where we purchased it and they arranged for a serviceman to attend. The serviceman identified that the door seal was the cause of the leak and suggested the most common cause was clothes caught in the door when loading the machine and the operation of the machine pulling on the clothes causes damage to the seal. He obviously reported this as the cause to LG who today refused liability for the defect. I asked them for proof that we had dam...aged the machine and was bluntly told they stand by their decision. We had a front loader prior to this one and are well aware of correct loading requirements. It too was an LG and the drum bearing failed after 5 years requiring a complete new drum. Perhaps we should have learned from that. The door continues to leak intermittently and will require a new seal at our expense.
|Category||Front Loading Washing Machines|
|Household Size||5+ people|
|Features||Auto Balancing, Door/Lid Lock (Child-proof), Internet-Connected, Reload/Add Wash and Steam Function|
|Energy Rating||5 star(s)|
|Water Rating||4.5 star(s)|
|Drum Material||Stainless Steel|
|Dimensions||850 x 600 x 605 mm|
|Motor Type||Direct Drive (Inverter)|
|Max Spin Speed||1,400 rpm|
|Number of Spin Speeds||6|
|Number of Wash Cycles||10|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- GTIN13: 8806098640263
- MPN: WVC9-1410W and WVC91410W
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