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Poor Service, Uncaring Attitude
Purchased a perfume based on the positive reviews on their site, it was a woeful performer and certainly not worth the amount paid. They failed to ensure the 'Perfume Guarantee' - a sample of the purchased perfume was NOT included (used to allow you to test before opening). Emailed expressing my disappointment and that the Perfume Guarantee was not present - no response. Attempted to leave a negative review on their site - review was filtered and not posted. Totally disingenuous. I bought several fragrances back when they were a single store in New Farm - great service then..how things have changed.
I was seriously expecting a more niche experience
Received my custom sample pack which I have ordered. Website site states I was suppose to choose 4 scents of my choice and 6 more samples would be topper up by the seller on top of it. But to my surprise when I opened the parcel it just had the 4 samples I had ordered n nothing else. No invite card like what the reviews says nor the other 6 samples as promised on the website. And on top of that the delivery was way too slow it took more then a week for an express post which I was charged extra for. Did tried emailing them regarding the issue,n...o one got back. Seemes like there was no intention at all for communication at all. Even rated my experience on their website twice which strangly wouldn't appear on the reviews. Seems like only good reviews about your experiences are visible on the website. So can some one please get back to me on this please???
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|Category||Online Shops, Physical Shops and Beauty Product Retailers|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$100.00|
|Types of Products Offered||Fragrance|
|Buy Now, Pay Later Options||Go Mastercard|
- ABN: 84109029361
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