Freezer/Bio-Fresh issue - Andico fixed out of warranty.
I bought this combo while my house was being built. The units have both performed flawlessly for about 4 years. After this time The freezer compressor started to become quite noisy on an intermittent basis for a few months. The noise finally prompted a service call out and it was found the compressor was on the way out. Full marks to Andico for offering to replace the compressor out of warranty, free of charge. It gets better though. A part broke off while the service agents were performing the compressor replacement, thus making one half...of the unit unusable. Andico have accepted full responsibility and are replacing the entire unit within a week. I cannot fault Andico's stance in the entire matter. The service agents were extremely professional and careful in what they were doing. Sometimes stuff happens. Yes, these units are a high ticket item and I certainly did not expect problems at this stage of their life. However I cannot fault Andico's offer and resolution to the problem. Full marks (5) to the Customer Care team.
Purchased for $8,000.00.
- Verified purchase
Fridge broke - Andi Co fixed - thank you!
It started with the ice-maker not working properly and in the course of a few months we now have a fridge that is irreparable after just over 4 years!
Warranty ran out in July 2018 (invoice date July 2014), the fridge started to be used in Sept '14. Soon after the ice -maker stopped producing ice. At the same time the fridge became increasingly noisier. March 2019 and the fridge freezer side is completely dead with the report from the technician as - "internal gas leak, not repairable".
Andico has resolved the issue to a high satisfaction.
Don’t waste your money
When I bought this fridge I thought I was spending some extra to get the best. I’ve never had such a bad fridge. Our fridge is not even four years old, the ice maker stopped working after six months, and the bio section never worked with everything freezing and disintegrating every few weeks. I’ve thrown out so much food. Then when the compressor started to go in the fridge I thought ‘well, I spent so much on this fridge it’s worth fixing’. Talk about throwing good money after bad. I spent $1000 on repairs when I could have just bought a new ‘...lesser’ fridge that would work perfectly for the next 10 years and then keep drinks cool in the garage for another 10. And beware of the nasty service people too - so nasty and upsetting that I had to ask them to deal with my husband and not contact me. What an awful experience all around. Pfft - this is one German product you don’t want to waste your money on!
Andico service for a quality product in Australia is underwhelming.
Purchased a combination fridge with the Sbnes 3210 fridge freezer partner and loved it. GREAT FRIDGE great product however the compressor failed after five years. Andico replaced under a parts only policy leaving me labour costs and courier fees. Two months later fridge failed again and advised unrepairable. At this time fridge was returned for inspection under a warranty of repairs policy. As I needed the partner fridge Andico offered a part payment deal on a new fridge which I thought was fair and reasonable and included free delivery and re...moval of old fridge, however old fridge was in repair shop and had not been retuned to me. Six months later I received a bill from the repair shop for courier charges each way on old fridge on the second repair on advice from Andico. Strange bill is for two ways although it's still in repair shop. Should say also that they are Andico's authorised service agent and you have to use them. Really disappointing very Andico and their service Agent. A very underwhelming experience!!! Will advise further how it goes.
Excellent Product & A + Class Service
Wow... what a great fridge! my food stays fresher for longer, best park of this is not wasting money having to throw it out.. the small fridge side with freezer is the perfect temperature for my husbands beer.. "bonus"
I called up Andico Customer service to ask a few questions and the lady was really helpful.
I had red reviews on this product pre-purchase and was a little nervous, after speaking with the sales staff at E&S trading i purchased it and havent looked back.
Overall i couldnt be happier with my liebherr fridge.
Bad start from Andico but they have since made things right even when out of warranty
Initially we had a lot, a real lot of trouble as seen in an earlier review. Their policy or wiliness to help has really improved over the last 18 months. We have had the big fridge door replaced and the fridge freezer replaced after the warranty had expired. Maybe this website helped I don't know.
The real point is that it got fixed after the warranty expired and this is a real big plus for Andico !!
Whether I would buy Liebherr again in the future is unlikely
GREAT FRIDGE! PLENTY OF STORAGE!
Fantastic fridge of high quality. Very easy to load and unload foodstuffs. Excellent cooling and refrigeration, operates very quietly as well. Has been absolutely flawless in operation. To top it all off has a powerful ice maker for the hot summer days! Other features include automatic alarm indicator for doors, adjustable temperature settings for refrigeration as well as cooler.
I'm reserving judgement dependent on the response...
We have had our Leibherr for about five years I think. Over the past year the fridge/freezer side unit has been helpfully keeping beer (in the fridge) at a balmy 22 degrees. The freezer meanwhile has also headed for the tropics and alas, no longer cares to freeze. This has been happening repeatedly (and expensively) for at least twelve months. We have had multiple repairs, sensor changes, circuit upgrades and so on, but no solution. As I sit here writing, the fridge buzzes (increasingly loudly) and my beer continues to approach boiling point. Why? How is it that nobody can fix this?
DO NOT BUY.
Bought this 7 years ago. Thought we we were buying the Rolls Royce of fridges but in our mid 50s and keen cooks splashed out. Has never worked. All the storage units have cracked. All shelves have cracked Replaced door handles three times. Now putrid smell from back of fridge. Glue like substance in collection container. Have had to pull it out with huge difficulty. Having now read myriad other reviews can't understand why it is legal to sell this in Australia. Ice maker went about 3 years ago. Water drips down back. Anything that touches rear of fridge freezes. Have thrown out hundreds of dollars of food. Nice woman at Liebbher tells me this is how it is supposed to work. NEVER BUY ONE OF THESE.
Absolutely unfit for purpose
Freezer/ biofresh failed in two units. L
Antico uninterested. When retailer contacted the unit was finally replaced and now second unit after 12 months has the same problem. Noise from the unit that bad you could not stay in the same room. First set of service men did not have a clue.
Freezer and Top Fridge died
Over the past 6 years since we bought our Leibherr we have had nothing but issues. Sensors have been replaced twice; water collected at bottom of freezer, froze and built up under the bottom drawer; door handle snapped off . Now the unit has had an internal gas leak and has been deemed irreparable (this issue was missed by the first tech but determined by another on a subsequent visit ) so we have lost a week which is annoying. Simply great I don't think. With christmas looming I need another fridge/freezer ASAP. Disaster and not what I would expect given the cost.
biggest waste of money we have ever spent.
Continual broken door handles, & at $125+ postage for each handle which has happened 3 times we arent fixing it again.. 3 ice makers leaking & replaced, last ice maker jamming just like the other 2, gave up on them & unplugged it. door seals cracked & over a $1000 to replace them, plastic shelving breaks all the time. Vegie/fruit crispers are a complete joke, the produces goes off within days even after following the air flow guides. We will never in our lives go anywhere near this lemon of a fridge again. It cost us almost $9,000 & we regrette...d it within months of purchase. Shame Liebherr shame. Even though the technician/customer service/repair people were very helpful it cost us a fortune each time something breaks. We are now giving up on it & it is going to the dump when we can afford another fridge/freezer unit. The seals have gone yet again & the cost to fix it is astronomical, not doing it.
Worst Customer service EVER....Don't buy Leibherr
Our fridge is around 7-9 years old and has been a constant pain. We've replaced the handles twice, plastic drawers and also the ice maker. Now there is an electrical fault from the power board to the compressor (fix is around $450 plus the $120 we paid for the service technician to tell us what was wrong with it). All on a very expensive fridge that was sold to us to 'last a lifetime'. We have been in contact with the service technician who advised that he had replaced this component on other fridges before. So we rang Andi-co --- big mistake. ...Firstly Katarina was extremely condescending and when we advised her of the numerous blogs regarding issues with this fridge she said 'well everything you read on blogs will only be negative'. We then spoke to Mr Steven Trotter, National Spare Parts Manager for Andi-co who basically told us that it's too bad, and even though you can't even purchase the failing part, (as Leibherr have replaced it with one with dual sensors - we assume to fix the issue) it was 'not a manufacturing fault'. He then proceeded to call and abuse the service technician for, obviously, telling us that he had replaced this fault in other fridges. He told the service technician that we had told Steven that the service technician had 'bad mouthed the fridge from the moment he walked in the door'. There can be nothing further from the truth. This was never said, and in fact the service technician we used (John) has been the most professional in all our dealings. We then called back and challenged Steven regarding what he advised the service technician had said, and his continual reply was ' well we will have to agree to disagree', as he had been in the industry for 40 years and knew how the service technicians conduct themselves. We are now taking this up with Leibherr International - our dealings with Andi-co have left us feeling they are a complete disgrace to the Leibherr reputation and the brand. If you can, buy something that Andi-co has nothing to do with:(
POS: Quality Pathetic
At the 4 year mark the trouble started i.e. cracked vegetable drawers. Then the freezer packed up and no amount of technical help could sort it out (was re-gassed a few times but was told it had an internal leak and was basically un-fixable). Been living with 2/3's of a fridge and will now need to find one that fits the spot.
BTW: My 20 yo Westinghouse has NEVER missed a beat
NEVER EVER BUY A LIEBHERR!!!!
Liebherr, it's German for lemon
Our Liebherr fridge is 7 years old but soon after it's short warranty expired, something went wrong, needed service and updated electronics, all at our cost. Then a crisper drawer cracked so we had to buy a replacement. Then a second one cracked, Winnings arranged a free replacement. I reinforced the weak edge with aluminium channel glued with silicone; problem solved for now. Liebherr use cheap and brittle polystyrene for plastic parts, not tough but more expensive ABS. Our handle also broke, because what appears to be metal is just silver coloured plastic. Lovely to look at but expensive, cheaply made crap. We've got a 20-year-old Maytag fridge, had a 10 year warranty and nothing has broken or gone wrong.
My Liebherr Lemon
No stars for this lemon ! We are extremely disappointed !
We were "sold" with the claim that this "premium brand" was superior to anything else on the market and that it would operate effectively in excess of 10 years, the price was certainly superior at just under $8000 !!! We then redesigned our new kitchen's fridge space to fit the two units.
We learnt to live with the loud popping noise that was supposedly part of the defrost cycle
After 5 years the freezer suffered an internal gas leak and the repair quote was 12 - 15 hundred dollars.
The freezer went to the tip replaced by another brand at less than a third the cost.
My opinion... DO NOT purchase a Liebherr Fridge !!!
Looks great, unfortunately doesn't live up to premium price
I unfortunately bought our Liebherr 3 door fridge about 8 years ago.
The ice maker has broken 3 times - $750 repair cost each time
The handles have broken 3 times - $200 repair cost each time.
Both the ice maker and handles are currently broken. Now looking to buy a new fridge rather than pay any more money repairing our Liebherr.
Please do yourself a favour and avoid this fridge.
Appalling lack of Service
i have 3 side by side fridges. After the freezer stopped working it took 5 weeks of continual chasing & buck passing for Andico to eventually inform me they were not interested in helping me & directed me back to the local agent who in the first place directed me to Andico. Apparently this fridge needs replacing, after the service I received, I will be defiantly considering other options
Great after sales service
Well we also had a problem with our Liebherr Biofresh fridge/freezer which was disappointing BUT we had excellent, prompt and faultless service from the team at Andi-Co. I will also add that we have never had a problem with our standard Liebherr fridge, it has been silent, maintained it's temperature and has been very easy to clean
NO Stars for Liehberr
No stars for Liebherr fridges. I had so many problems, lots of service calls so Liebherr replaced one side.
It is very noisy. It doesn't seem to cope with the hot Queensland summer. Handles break off. Freezer stopped working. Ice maker faulty, fixed multiple times. Freezer frosts up. Sensors stop working. Don't waste your money on this brand.
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Questions & Answers
Has this fridge got an internal filter or external?
This appliances does not come with an internal or external water filer for the automatic ice-maker. If you do wish to install an external water filter, there is a kit as an optional extra that is purchasable from our Spare Parts department on 1300 650 020.
Andi-Co Customer Care
1300 650 020
Liebherr SBSes 7353 BIO FRESH PREMIUM - who here has one and is very happy with it ? Too many bad reviews outweighing the good !
We have a Liebherr side by side fridge, the fridge is going strong and we love it, but the door handle broke off years ago and got replaced, and broken again many years ago, we got too sick of it so just left the fridge without handles. The fridge now needs serious maintenance, new plastic drawers, new handles, new seals. Can a Liebherr official help?
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