3Lifely

Lifely (page 2)

 Verifiedlifely.com.au
4.1

1,908 reviews · Statistics

PositivevsNegative
78% · 1,488315 · 17%
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Return Claim MadeYes (65) · No (1,569)
Warranty Claim MadeYes (37) · No (1,596)
Product Appearance As advertised (1,367) · Not as advertised (150)
Product Quality
4.3 (1,576)
Shipping
4.2 (1,541)
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Reviews

1,908 reviews
mmccoll
mmccoll4 posts
 

Incompetent service, incompetent delivery, incorrect product

I ordered a coffee table from Lifely on 17 December. At the time of ordering, it was represented as a 24 hours dispatch. I contacted Lifely's customer support on 5 January as I had not received a dispatch notification 19 days after my order was placed. At the time I was advised my order must have been a preorder for the coffee table, despite this, Lifely's website still represented the coffee table as a 24 hour dispatch. When I noted this with Lifely's customer support team they changed tact and arranged for the order to be dispatched the next day. After all of this, my order arrived today and I have been sent the entirely wrong product. Based on this confusing and frustrating experience, I would not recommend Lifely to anyone. Show details
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Bianca p
Bianca pVICGreater Melbourne (Inner), VIC
 

Perfect dining table!

Sleek and modern and big enough for dinner parties! Bonus was that it was delivered in advance of the pre-order dispatch date and delivery was super quick.
Sarah T
Sarah T
  Fair Incentive

Perfect for our living room!

We wanted a long TV unit for our large 77” TV and this compliments our space perfectly. My partner had to shorten the legs to make it fit underneath the mounted TV. Took a while to arrive due to Christmas, but overall good product. The sliding doors are slightly stiff but no real issue. Would recommend this unit!
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Dao
DaoVICGreater Melbourne (Inner), VIC
  Fair Incentive

Shipper is not willing help

I prefer delivery's service from another brands. Some products are heavy. I tried to ask for helping or can i borrow a trolley to move up my apartment but shipper denied
Mhairi
Mhairi2 posts
 

Fantastic purchase, apart from all the polystyrene packaging

Would have given it 5 stars if it wasn’t for all the polystyrene packaging. Product is without fault. Super easy to put together and looks great. Finish is really nice. Couldn’t be happier. Show details
Product Quality
Shipping
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Juzme
JuzmeVICGreater Melbourne (Metropolitan), VIC
 

Lovely Item & Easy to Assemble!

Very easy to deal with LIFELY & great communication which is rare these days. The TV unit I bought was super easy to assemble unlike many flat packs. Excellent & funny instructions started things off on a positive too. The unit is stylish & good quality. My only beef was that the delivery people left it on the porch & didnt even ring the bell but an email re delivery at least let me know it was sitting there. Show details
Ivy
Ivy
 

Worst experience

The delivery was the worst experience. I get no notifications when it was going to be delivered until a few hours prior. I was at work and called up asking for it to be changed to another date, your team said they have arranged that and the driver would call me, but I just been notified it has been delivered????? I’m not home someone will take it before I even get back.
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Kevin
KevinNSWSydney Surrounds, NSW3 posts
 

Desk came damaged

Really nice looking desk!

However it came with a crack... would be great to hear back Show details

Product Quality
Shipping
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Rebecca
RebeccaVICGreater Melbourne (Metropolitan), VIC2 posts
 

Loved the first so much we ordered a second one!

Loved the bed base so much we ordered another one for the other kiddo. Well made. Stylish. Strong enough for your 'man-child' teen that's too big for a kids bed. Show details
Isabella
IsabellaSAMetropolitan Adelaide, SA3 posts
 

Beyond expectation

The product itself looked exactly as it was marketed on social media and the website. It also had soft close hinges which I didn’t expect. Delivery was fast and the courier service was great! Show details
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Nicola
Nicola
 

Amazing customer service

I purchased the Deep Dream Super Soft Mattress and after testing it out for 3 months, it was unsuitable for me. It was causing a lot of back pain. I expressed my concerns to them and they were happy to refund me my money so that I could purchase a firmer mattes. The whole refund experience was very easy and the customer service team were amazing in helping me resolve this issue. 10/10 definitely would recommend Show details
natasha f.
natasha f.QLDSouth East Queensland, QLD2 posts
  Fair Incentive

Perfect! I'm about to purchase another

Perfect sideboard. Love the look and very easy to assemble.
JEM
JEM2 posts
  Fair Incentive Verified

Great quality, great price, fast delivery. What more could you want!

Great price, super fast delivery (ordered 8pm and it arrived by 3pm the next day. Live tracking of the delivery driver is awesome!), excellent quality. Couldn’t be happier. I’m an avid online shopper and this has been one of the best experiences I’ve had. Will shop here again Show details
Sally D
Sally DMelbourne6 posts
 

Aesthetically pleasing

Bedhead arrived next day. Excellent delivery. Just a few issues with assembly, bolts attaching separate pieces don’t line up. Show details
Product Quality
Shipping
Charlene
CharleneQLDSouth East Queensland, QLD
 

This product is perfect!

The Adeline bedside table provided by Lifely has very good quality and lovely design! It comes exactly as does and exceeds my expectations!Lifely has timely delivery and dispatched on the date they promised and kept great communication with me. Thanks Lifely!! Definitely would recommend and buy from you again!!! Show details
Ana S.
Ana S.
 

Beautiful material and sturdy

This bed base will last me years! Very sturdy and looks wintery Show details
Product Quality
Shipping
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Happy camper
Happy camper
 

Mattress

Great mattress and fast delivery just in time for Christmas guests. Show details
Brittani
Brittani
  Verified

Delivery driver ruined the entire experience!

I had asked the delivery driver to leave in a safe place with my building concierge as I live in an apartment complex. the driver called me to tell me he left it outside the building, in which there are shops and public spaces (aka. not a safe place to leave a package...) When he called to inform me, I clarrified the insturctions, in which he first said no to leaving it in the safe place. He then ignored my request and put it in another building to which I dont have access to even get into. Show details
Product Quality
Shipping
Kayla Berger
Kayla BergerSAMetropolitan Adelaide, SA
 

Arrived all cracked

Arrived broken in a few places and still yet to hear back from company.
The piece itself is beautiful, but a few chips and cracks in doors. Doors were very hard to install aswell and are some what still crooked even after adjusting the hinges.
I did love how the company emailed me every step of the way with delivery! Almost every day I was updated and I really liked that ! Show details
Product Quality
Shipping
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Tina D
Tina D
  Fair Incentive

Tate 120 sideboard

I ordered this after much procrastination. Not the greatest shopper. I found the whole process was quick, confirmation email and instructions on delivery were spot on. I was able to follow the delivery truck arrival. My son assembled the furniture for me. There were no frustration. Overall l am pleased how it looks and works in my apartment. Show details
Natalie
NatalieNSWSydney, NSW3 posts
  Verified

Awesome purchasing experience

First time buying from Lifely. Received my gorgeous bedhead in exact likeness from the photos. Great communication and pretty quick delivery. Will definitely buy again from Lifely. Show details
Sean C.
Sean C.ACTKambah 2902, ACT
  Fair Incentive

Solid product, great value

I've got three Cali platform beds now for the family and have been sleeping on one for a few years. They're a great idea, simple, attractive and well built. And at a very fair price. I recommend locktite on the frame bolts which can loosen over time, but that's no big deal. Because it's a platform there's tons of space underneath for storage. Assembly is very easy, my teenage daughter built one with no prior experience with power drills. The store is good, and delivery etc was no problem. Show details
MCG
MCG
 

Beautiful Table, Stunning !

This table looks absolutely beautiful, fantastic quality, feels luxurious, am absolutely in love with this table !! Show details
Armin
ArminNSWSydney, NSW
  Fair Incentive Verified

Don’t buy from this website

I ordered a bed from them two months ago. Although the invoice didnt mentioned a dispatch date of December 5th, I patiently waited, only to find out it wasn't sent. After multiple calls, they assured me it would be dispatched that day, but it wasn't. Eventually, it was sent on December 8th with a tracking number. However, even after 12 days, I haven't received my order, and their customer service hasn't been helpful. My advice: steer clear of this website to save yourself time and frustration. Show details
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Maggie
Maggie
 

Bad delivery experience

Screw hunter express and the delivery just left my sofa on the ground! even I told him to wait me 10 seconds!
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Lily H.
Lily H.SAMetropolitan Adelaide, SA7 posts
  Verified

Lovely sideboard!

From purchase to finishing building, everything was great.
Quick dispatch and delivery within a week.
Building was super easy to do, instructions were clear and it took much less time than anticipated.
Product looks great where we have put it too Show details
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Stephanie R.
Stephanie R.
  Fair Incentive

Such an sturdy bed frame!

Such an sturdy bed frame, I already have one and purchased another for my spare room, it’s perfect Show details
EMBROIDME
EMBROIDME
 

SO FAST!!

I ordered yesterday and it arrived today!!! That's what I call good service
Alanna
AlannaQLDSouth East Queensland, QLD
 

Don’t recommend

I ordered the Tate TV unit for pre-order. They change the delivery time three times. It was delivered last week finally. It was really easy to put together but two of the legs were broken. I called customer service and they are sending out new legs but I am unsure of the wait time.
It is a beautiful piece of furniture, but the delays in Shipping make it not worth it.
I can say customer service has been absolutely amazing every time I’ve called and apologetic. Show details
Product Quality
Shipping
Dariza
Dariza
 
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Wendy Turner
Wendy TurnerVICGreater Melbourne (Metropolitan), VIC
  Verified

Happy with our purchase

Delivery was quick. The box stayed lurking on the floor for a. few days while we contemplated the possibilities of what could go wrong. Memories of pasts experiences. When we opened the box and looked at the enclosed instructions to read the very funny comments written at the start of the instructions, which was just was the doctor ordered to put us in the right frame of mind for the impending doom. Surprise surprise no doom, so easy to assemble. A really nice piece of furniture. Show details
Yvonne
YvonneNSWSydney, NSW2 posts
  Verified

This is a perfect mattress. Can’t live with out it

Very comfortable mattress, awesome sleep, no more restless sleeps now. Show details
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Jen
JenVICGreater Melbourne (Inner), VIC
  Fair Incentive

Perfect addition to our place

Came so quick I couldn't believe it. Pretty easy to set up and makes the perfect addition to our Japandi-inspired home. Happy customer Show details
Dinari
Dinari
  Fair Incentive

Delivery

The delivery was so bad you made me pay extra on top of the delivery paid. Show details
Product Quality
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Erni
ErniNSWSydney, NSW
 

Good Mattress / sofa bed

Comfy mattress and good sofa bed
Very happy
Thank seller Show details
jed63
jed63QLDSouth East Queensland, QLD30 posts
 

Comfy, Good Quality Mattress

Very comfortable mattress purchased from Lifely. Their customer service was excellent, and the mattress is lovely to sleep on. The one downside for me is that the mattress is very heavy so changing the linen is difficult. Show details
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Thomas N.
Thomas N.NSWSydney, NSW
  Fair Incentive

happy daughter's mattress

So far got no complaints about this purchase. Daughter needed a new mattress that was soft and wouldn't break the bank. Delivery was fast with accuracy tracking and product came on wheels boxed and easy to set up. Quality is good and is our first experience with memory foam coming from traditional springs. Soft and comfortable as described. Lets see how long it lasts compared to springs. Show details
Don S.
Don S.
  Fair Incentive

Good quality matress -Deep Dream Essential Mattress (Queen)

Excellent mattress. Very comfortable. Sits beautifully on our queen bed frame. The mattress is a bit heavy though. I think it's because it's not made out of cheap material. Good customer service and communication by likely team. Highly recommended. Show details
Tyrone L.
Tyrone L.VICGreater Melbourne (Inner), VIC
 

Excellent service

Dispatched very quickly even during the Black Friday weekend. The cuppa tv unit I bought is with an unexpected high solid quality and the assembly instruction booklet was also very clear as well. Show details
Shannon
ShannonNSWHunter Region, NSW
 

Arrived damaged

This coffee table isn't cheap and it arrived with a chunk missing out of the side and a massive crack in the wood. It's cute but I don't know how long it will last with the condition it arrived in. Show details
Product Quality
Shipping
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