Good service quick to respond
The service was great and I was quick to get a response to help fix my drama. It’s much appreciated
Rectified with no fuss
I received the wrong colour outdoor light which was not entirely their fault as one side of the box said it contained a green light & the other side said it contained a black light. It was rectified immediately at no cost to me. Very efficient.
Ordered 2 fans and 4 down lights
Good customer service and delivery to interstate was quick. Unfortunately one product was faulty. The return and replacement was to say at least, absolutely a stress free exercise. One phone call, an emailed return postage sticker and off to the post office. All done in a couple of hours. Replacement was perfect and delivery pretty quick. Good company to deal with.
If these 2 are as good...
Bought a Mercator 56 inch Fan from another local distributor - I was well finished & priced....
Still, I saw Lighting Illusions Google ads and thought to give them a try - the 2 models I bought were similar to the other I have so that they all matched - prices also were equally good.
The 1st Mercator has had no issues after the last year - so, if that is any indication I'd say spend a bit more money and get a quality, workable fan that will last you years.
I got nearly 40 years out of the last 4!
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Online stock availability info would be great
Having waited 10 days for my first order to be dispatched I phoned about second order. This order was also awaiting stock arrival. Checked with Fortitude Valley store and thanks to Nikki found item was available at Sumner Park. Ash was so helpful and courteous, very grateful for his assistance. It's a pleasure to have such excellent customer service.
I really wish website could show whether stock was available or awaiting arrival. With my initial order I would have chosen to enquire and purchase through stores rather than wait such a long period for the order to be filled.
Prices not always competitive but great service, terrific range of products and very helpful indeed.
We were rebuilding after the 2011 flood and needed everything electrical in lighting, fans, ceiling exhausts/fan, etc.. Shopping around, we found Lighting Illusions the most professional and very helpful with a wide range of products. Their 'dark room' at McGregor was also very helpful in trying to work out which light colour and strength was appropriate for us. Being elderly and newcomers to building a house, we were not familiar with the cost of everything and so we did find the prices on some items quite expensive and in our view not alw...ays competitive. This may have been our perception and to be fair, we were looking for quality items like weatherproof outdoor fans and lights which by their very nature cost much more than standard items. We did get a small discount on the order so it probably balanced out. I guess with the amount of time their staff have to spent with each customer, the cost is more than justified. Overall it was a good decision and their consultant very patient. Efficient, professional service and very patient with the selection process Nothing really
Questions & Answers
Do you deliver to Sydney?
Hey Michelle, yes we absolutely do!
Hi Michelle, thanks for your question! We deliver Australia wide, with free delivery on all orders over $100*! You can read about our free shipping terms here --> https://bit.ly/3gfBibX
I'm interested in the Eglo Truro 2 black with copper pendants x 3 but its really hard to tell what they look like hung up. Is it possible to send a picture of it ? doesn't have to be hung up. Just a few pic of the product (outer, inner, top , cable )
Hey Sam, we're working on getting these images for you now! Unfortunately, we aren't able to attach an image in ProductReview, if you could please send us an email instead we will reply with the images you're after! Our email is: email@example.com
Where are you based please?
Now the difficult question:
Would you please advise what brand of LED downlight (10W-25W approximately) is the most reliable - all the reviews of brands I've managed to find give pretty much all brands a very low rating for reliability and actual warranty experience - price to me is not the most important consideration.
Being dim-able is important.
Your advice will be appreciated.
Thanks for writing to us!
We are based in Brisbane.
We were pretty careful in selecting local and international suppliers for our products so all of them will be trustworthy, however, like all things, with downlights "you get what you pay for". All products will have some small percentage of failure rate but any faults typically show themselves within the first couple of years (and are covered under a replacement warranty).
Here's a handful of our most popular downlights that have a great value in terms of the design, warranty and quality:
Obviously, the recommendations might need to change based on what you need; get in touch with our service team to discuss your personal requirements: https://www.lightingillusions.com.au/lighting-illusions-contact-us
Hope this helps!
Thank you for your quick reply.
I'll go through the URLs shortly.
May I ask - what is a "small percentage" please?
And - who stands behind that warranty please - so many reviews point out that such replacements are seldom honoured - not saying you would be in this category.
Thanks for your response!
From our experience, there is generally less than a 1% failure rate on any given product we stock (this differs across product categories - the Illuminati downlights sport a >0.5%!). In the unlikely event you do experience a manufacturing fault, as per your consumer rights, you can get in touch with us directly to sort this out. This being said, these downlights are made with an easy to use flex-and-plug, so if something does happen it's an easy swap, please make sure your electrician is installing power points in the ceiling if they aren't there already as this will save a lot of future pain!
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