Reviewer Photos & Videos
Saved my life for a commercial job
I am a business owner and had a very and extremely specific requirement for some commercial lights that had very unusual specs and unusual requirements. While lighting style did not have anything immediately available they went out of their way to get them from me at a large volume which saved me as my client was screaming for the job to be completed as quickly as possible. Really good,
After adding fans to my cart I decided not to purchase. Lighting style got in contact with me. I explained we decided to go with a bigger fan. They sent me a link to the fan I was after which I then purchased. These guys went above and beyond to help me with what I was after. I was very impressed with their customer service. Highly recommend Lighting Style.
- Verified customer
Steer clear of this company
Ordered a bedsite table lamp in June and waited for well over a week without any communication from the store. My inquiry was ignored and only after the second inquiry I received an email to the effect of 'I believe it has been dispatched, will get back you'. No one got back to me.
Three days thereafter a courier arrived and dropped off THREE huge boxes from this company. I refused to accept them but courier just left them.
The phone number on the delivery docket was FAKE - no connection. The phone number in the email was FAKE. Phone number on ...
I bought some lights and a ceiling fan from lighting style in July. The courier stuffed up a bit and lighting style staff went out of their way to ensure I got my delivery as fast as possible, really good service
November 21st 2019 Update: Marine grade lights
I live near the coast and needed some really good marine grade lights that will not corrode. I think lighting style probably has some of the best range of marine grade light anywhere.
Positive purchase with Lighting Style online
We had a positive experience with Lighting Style online.
It was out first purchase with them and all went smoothly.
The products arrived within 3 days of ordering and were exactly as advertised.
Cheaper than other retail outlets for sure!
We haven’t had them fitted as yet, but all looks good so far :-)
You will not receive what you expect
I buy online all the time and as we are building a new house, I was looking for outdoor lights. I should have done more homework before buying and looked at previous reviews, so my fault for not checking. I would not be using this company again because what we ordered is not what we received - and when I emailed them to query - there response was "We do send replacements for warranty issues but I’m afraid we don’t generally do returns/exchanges as the costs associated with shipping, testing, re-warehousing etc are quite significant" - that is word for word from them
So buyer beware - I will be ensuring my friends and wider network are aware of this company and there lack of customer service
- Verified customer
Never received lamps or refund. Untrustworthy
I ordered two lamps online to the value of $200. They never arrived. When I contacted them, I was told they did arrive and it is out of their hands. No refund, no re-shipping. No lamps. They stole my $200. I'm taking them to VCAT.
Don't buy from them
- Verified customer
We ordered a pendant light and six oyster lights. The Pendant light arrived two days later, but after waiting for two weeks for the oyster lights I sent them an email to follow up on it. I would have preferred to call but they don't have a contact number. I received a response via email a day later and was informed it would be shipped that afternoon and will arrive tomorrow. Still hasn't arrived and went to the address on the customer service email and the address doesn't exist. I will not be using them again.
I cannot understand the poor reviews I have read here. The order I lodged was received in three days which amazed me. The product was as described and the packaging was unbelievable. I think it was so well padded that would not be damaged if dropped from a great height. I have no hesitation in totally recommending this Company.
- Verified customer
TERRIBLE service and incorrect description
Be very careful - I purchased 4 Antique Brass fans from this company and when they arrived from 2 different locations I opened one to show my husband to find that the housing unit was chrome (brushed silver) and the cover that sits flush to the ceiling is gold in colour. I contacted Lighting Style immediately and explained what I'd found and asked to return them for a refund. I was asked to send photo's which I did to then be told too bad, we don't refund for colour variance and we think they look fine as described. I again implored them to rec...onsider as I don't have anything in my home that is chrome and as these are an expensive purchase and not a small decoration I can't hide them from sight. Again I was told tough, we won't refund it's our policy.Well, Policies aren't set in stone, can't you make an exception in this case considering they're 2 different colours that are also not brass... What kind of company takes peoples hard earned money and sells them multi coloured products without even considering a replacement? which has also been refused. I understand there are times where there can be colour variances but not with metal???? and not 2 different colours on the one item. Be very careful when buying online from this company they are shonky and nasty! I am now stuck with 4 fans that i can't put in my home because they will look ridiculous. Why bother asking for photo's when they had absolutely no intention of considering a refund?
Communication is a massive issue with this bunch
I purchased lights at $250 1 week ago.
No reply to any of my emails.
No contact number.
After further investigation other people have had their orders “canceled” by Lighting Style.
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