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Lily's Florist

Lily's Florist (page 2 of 12)

1.8 from 290 reviews · View Statistics
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Reviews

  • Product Quality
    1.6 (79)
  • Return Claim MadeYes (6) · No (76)
  • Shipping
    2.1 (15)
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  • Verified

False advertising, rip offs and so embarrassing!!!

published

I’m so embarrassed!! I ordered flowers and chocolates that were meant to be for a family member on a hard occasion and I wanted to send the best. I got the worst. So embarrassed and I spent $123.00 and a bunch from Woolworths for $20 would look better. I was offered $25 refund but I still paid $100 for 10% flowers 90% greenery. Posted what I was meant to get and what we did get. Disgusting

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Product Quality
Shipping
  • Verified

Terrible waste of money - Wish I'd checked their reviews first

published

For $95 my wife was delivered a bunch of flowers that would have cost $20 at Woolworths. I was embarrassed.

Product Quality
Incentivised Review No
Return Claim MadeNo
Nicole C
Nicole C
  • 3 reviews
  • 1 like
  • Verified

Don’t waste your money

published

I Ordered flowers for a birthday gift. When they arrived the roses looked terrible. I paid $98 for half dead roses. I was so embarrassed when the person I sent them to shared a picture with me. The flowers at Woolworths looked so much nicer. I Would not recommend anyone to use this company. Would give no stars if that was an option

Product Quality
Incentivised Review No
Return Claim MadeNo
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  • Verified

Happy customer

published

I was surprised to read some of the reviews.
I placed my order the night before for delivery to a hospital.
Lily's delivered a lovely bunch of flowers on time, which really brightened the recipient's day.
Thank you Lily's

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Incentivised Review No
Return Claim MadeNo
Camero
CameroPerth, WA
  • 2 reviews
  • Verified

Avoid

published

Ordered flowers and chocolates to arrive on 26/9/20 which never arrived. Rang 1800 number which they apologised and stated they would refund credit card. I rang 2 times and emailed never received refund.

Incentivised Review No
Return Claim MadeYes
Themonz
ThemonzGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Wow what a scam!!

published

I had ordered the Thank you package which it comes with a bunch of flowers and a basket of fresh fruit ! Which I had spent $163.00 I did not get that at all! As you can see in the photos I will send you will see I didn’t get a basket of fruit or the amont of fruit worth $100??? I had try to contact them but no wants to deal with me they refunded $15 for. It sending the fruit in a basket ! That’s not the point the fruit is not worth $100 ?? You for yourself and see how discussing this is ! Very upsetting and would not recommend this for anyone ! They robbed me ! They are very unprofessional !

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Product Quality
Shipping
Anon
AnonCentral Queensland, QLD
  • Verified

Wrong flowers sent

published

UPDATE - Company issued full refund. So they have done the right thing...

I ordered a VIP bunch native and what was delivered was the wrong bunch. After a few emails received a refund.

Product Quality
Shipping
Kathy
KathyGreater Melbourne (Outer), VIC
  • Verified

Extremely happy customer thanks Lily’s

published

I rang spoke to an extremely helpful guy I ordered the florists choice they were delivered same day I am super happy with quality they were beautiful
Thank you Lily’s .

Product Quality
Incentivised Review No
  • Verified

Do not use this florist - Do not delivery their orders on the day specified

published

I ordered flowers for a special friends 50th birthday on Saturday. only had email sent stating no delivery as they did not have a courier. No phone call. terrible serve

Incentivised Review No
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  • Verified

Very happy

published

Was very worried after seeing the reviews but the flowers were amazing and delivered with in 3 hours! Mum absolutely loved them i won't have any hesitation in using these guys again.

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Product Quality
Shipping
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Flowers did not arrive - not happy

published

Sent flowers for 40th birthday. The flowers did not arrive. When I tried to call many many many times. Noone picked up. They took my money with no refund. Flowers where meant to be delivered 8th may. Ordered early to make sure they would arrive.. No excuse. Very unhappy

Product Quality
Incentivised Review No
Return Claim MadeNo
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Great Disappointment

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Incentivised Review No
Gem
GemSouth East Queensland, QLD
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Really disappointed

published

For one I received an email saying that they could not deliver my order.
Then it was delivered..
From what was on the pic to what was delivered was completely diff! I even spend extra to make the bunch a little better..
I will not purchase again and will advise people to not purchase!
Better flowers from a coles or woolies bunch people! By far!!!
Don’t waste your money

Product Quality
Shipping
Incentivised Review No
Lise
LiseGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like
  • Verified

Fake reviews

published

Does anybody else find it very odd that a number of these reviews have left positive reviews on Lily’s flowers and a couple of other companies within a day or two of each other? How could multiple verified customers of Lily’s flowers also be verified customers of Clean House Melbourne and Catwalk hair extensions as well? Bit coincidental don’t you think?! These fake positives need to be reviewed from this site. Check out their Facebook page for all the angry faces and comments that say they’re there, but are no longer visible due to this scam company deleting them. I’ve contacted the ACCC about Lily’s florist, waiting to hear back.

Product Quality
Shipping
Alicia
AliciaSouth East Queensland, QLD
  • Verified

Don’t order from this florist! WARNING! My order was LOST!! Beyond Terrible!!

published
Product Quality
Incentivised Review No
Return Claim MadeNo
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Emma
EmmaSouth West, WA
  • 2 reviews
  • Verified

Not even a 1.

published

Placed an order one week before the delivery date, only to be texted the day of my sisters birthday, to say that the order has been cancelled. No florists were able to deliver with such short notice, so I was unable to get flowers to my sister for her birthday. So frustrated with this service. The phone number does not even connect.

Product Quality
Incentivised Review No
Return Claim MadeNo
Sean mcd
Sean mcdGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like
  • Verified

Scam company- well known for it apparently

published

Didn’t send what I ordered and even though I followed their terms and conditions on their site for a full refund, offered me 25% refund. Disgusting, I ordered deluxe Lily’s, Gerberras and roses in a box for over $100. This is what they sent (see attached picture). The flowers that were in this arrangement were also already wilting. Report them to the ACCC, they are breaking Australian consumer law and you are entitled to a full refund, stop letting these guys get away with it! Also a quick google search of this company shows they have been doing this since 2017, disgusting that they’re allowed to take people’s hard earned money and rip them off like this.

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Product Quality
Shipping
Incentivised Review No
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Do not order from Lily's florist

published
Incentivised Review No
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Very Happy

published

They went above and beyond to ensure my sick friend received her flowers,
She was so happy with her flowers and I have been very happy with the customer service 5 star

Incentivised Review No
Stacey
StaceyMetropolitan Adelaide, SA
  • 3 reviews
  • 5 likes
  • Verified

I rate no stars because of your very poor customer service and stealing from your customers. You will loose your money.

published
Incentivised Review No
Return Claim MadeNo
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Disappointed and opposite to their advertisement

published

I have placed an order last week and till now my friend didn't received Flower bouquet for her new born baby. I have called many time and first a fall they don't pick up and if they pick up they assured that it will be delivered at my friend's place rather initially at maternity ward where baby was born week ago. I have been calling them since next day from placing an order but no one is really doing anything. This is ridiculous service. Please never ever waste you money and time with lily florist. No email address is correct, not answering their calls. Charged from me one standard flower bouquet $80 and still its no where.

Product Quality
Shipping
Kaz80Cunn
Kaz80CunnWide Bay-Burnett, QLD
  • Verified

Scam!

published

If I could give them 0 I would.
Mother’s Day flowers ordered in plenty of time. Never delivered. Will not answer calls. Suspect this is a scam. Very disappointing. These reviews all seem very similar don’t they?!

Incentivised Review No
Return Claim MadeNo
Rhonda
Rhonda
  • 2 reviews
  • Verified

No Value for money

published

I ordered Deluxe Mothers Day flowers to be sent to my Mum, paid $80.00 for something I could buy at Woolworths for less than half the price. I was very disappointed when I asked my mum to send me a photo see as attached.

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Product Quality
Incentivised Review No
Return Claim MadeNo
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Mothers Day

published

Ordered on 5/5 for a 10/5 delivery. Order not delivered, spent 30mins on hold 11/5, only to be hung up on then the number is “not available at this time”. Do not order if in Blaxland, NSW!

Incentivised Review No
Return Claim MadeNo
  • Verified

Terrible Mother’s Day surprise very unhappy

published

Absolutely disgusting paid $90 for beautiful flowers as seen in the picture .. what was received was 6 mature flowers and 2 thin lilies that will never open and a 4 inch box of chocolates

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Product Quality
Incentivised Review No
Return Claim MadeNo
Page 2 of 12

Questions & Answers

Cornelia J.
Cornelia J.asked

I'd like to know whether my mother will get her flowers I ordered, I ordered them on Friday at a kingaroy address for mother's day to be delivered Saturday as I was unwell to come. I would really appreciate that she gets them as it might be the last mother's day gift I can give her, she is terminal with kidney cancer that has spread, so please, please give my mother her flowers

No answers
Sarah
Sarahasked

What should a customer do if they ordered a deluxe rainbow arrangement and they received instead a VERY small yellow and pink bunch? I don’t think I have the energy to chase a refund for 3 months, and judging by the reviews it sounds like I would be.

1 answer
Marg
Marg

We are extremely disappointed by Lily’s florist. A bunch of flowers value $75 was 3 gerbras and a carnation. The $100 chocolate hamper was a packet of lollies, scotch fingers and assorted chocolates , this is a false representation from their website. Don’t order from this company.

Naomi cohen
Naomi cohenasked

Are you in Rozelle? If you are could you please send me your phone number.
I want to send flowers to the Rozelle area

No answers
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