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Awful/ substandard flowers.
Mum received small bouquet instead of Deluxe c$100. mainly chrysanthemums some already brown! 25% refund offered rather than replacement. Don’t use.
Wish I'd read the reviews before, they are spot on!
We ordered $103 worth of flowers for my sister in law in Newcastle recovering from major surgery. I asked for a variety of bright flowers. I was so embarrassed by the photo my sister in law sent. A box of cheap and tacky carnations with some limp roses thrown together. I contacted Lily's and they said it was a "designers choice" and the Orange roses and Yellow Carnations were fresh and quality in accordance with what I ordered. Except they sent white carnations and pink roses. They didn't even review the correct photo. So many other revi...ews state the same issues. No value, overpriced, sloppy arrangement, no ownership for the work, a rip off and they are not a local business. Don't use. With so many negative reviews they should be shut down. Appalling that they continue to get away with this..
No Value for money
I ordered Deluxe Mothers Day flowers to be sent to my Mum, paid $80.00 for something I could buy at Woolworths for less than half the price. I was very disappointed when I asked my mum to send me a photo see as attached.
Feeling very nervous
I am feeling rather nervous as I ordered flowers from Lily’s Florist thinking there was a shop of that name in the regional town in SA where I wanted flowers delivered.
At first I spoke at length to someone who I suggested was a broker (called herself a “concierge”) and wondered why I wasn’t actually talking to someone from the flower shop. I was told they were helping out with orders as the florist was busy with Mother’s’ Day flowers.
I decided I needed more time as I thought my birthday surprise was rather over priced.
Later I placed an ord...
May as well not bother choosing
I ordered a mixed, rainbow deluxe arrangement for my Nanna. What was delivered was nothing like what I ordered and was very small. Very disappointed and won’t be using this service again.
Setup order and clicked "PayPal" and got "invalid request-see details". There were no details and the data fields had been wiped. Tried again and same thing. Online purchasing has to be seamless. Also 1.00 % surcharge on cards and 1.5% on PayPay!
I ordered some flowers today at 12:43 pm. They guarantee same day delivery.
These flowers were for my in-laws who lost their son, my brother in law yesterday.
It is now 8:30pm and no flowers.
At $110 I expect an apology and a refund.
Not what I ordered
I ordered a pastel pink arrangement for a friend who had a baby girl. When my friend sent me a photo of the arrangement it looked nothing like the picture online. I also specified for the latest delivery time to the home address so my friend could be home for her delivery.
Instead she found the arrangement on her door step when she arrived home after 2pm.
I ordered the special for the day, and when my sister-in-law sent me a photo I was embarrassed with the arrangement. If I lived locally instead of interstate I would have done better to get a bunch of flowers from the supermarket.
The description from the florist blurb was "Our ‘Deal Of The Day’ is usually lovingly made up with a mix of ‘seasonal’ flowers that are in stock at the time. The flowers will be wrapped in stunning paper and beautifully presented". It was anything but, with a mishmash of flowers, and wrapped in a bit of cellophane ...with some curling ribbon, not wrapped with stunning paper and beautifully presented as promised. It was embarrassing to send flowers on such a solemn occasion and for the arrangement to look so minimalistic and cheap.
Advertising different to what you get
I purchased their special of the week which was to be a BOX of flowers $55 + delivery, instead what was delivered was a few flowers wrapped in paper. I would of save a lot of money if I just sent the money to her husband to go buy her flowers from the local florists.
Don't let the pictures fool you
Ordered the colourful bunch with chocolates at $76 for my friend for her birthday. She sent me a photograph on receipt of the flowers and they did not resemble what I ordered as they had too much greenery and less flowers as depicted on their website. Very upsetting and disappointed.
I ordered flowers 8am for a friend who had lost their mother, they didn't arrive till the evening and looked nothing like what I had ordered, so much green not so much flowers, first time I have used Lily's Florist and will be the last
Tired Looking very small Roses
Very poor arrangement my guess it was worth approx. $22.00 not $80.00 + Delivery, I ordered some flowers from Brisbane City Blooms a few days prior and they were anything but spectacular.
Poor Value for Money
I purchased a "Deluxe" Bright Mixed Arrangement (in a box) yesterday for $80 (I paid an additional $12 service fee which I assume was for delivery - fair enough, and a $1.38 Surcharge which I have no clue as to what that was for). Yes the arrangement was bright and pretty but $80??? Very expensive for what was purchased. What can you do though, you have to pay based on a picture on a website. This was quite an important gift for someone which is why I spent so much, but when it was shown to me last night, it looked like we spent half the amount and I was really embarrassed.
Very sad old roses
Disappointed in the quality of the arrangement. Delivered today. My partner thought he would send flowers a day before Valentine's day. . To surprise me. And also thought it wouldn't be as busy. So I might receive lovely fresh flowers. BUT not so. Roses all old and wilted.
Questions & Answers
I'd like to know whether my mother will get her flowers I ordered, I ordered them on Friday at a kingaroy address for mother's day to be delivered Saturday as I was unwell to come. I would really appreciate that she gets them as it might be the last mother's day gift I can give her, she is terminal with kidney cancer that has spread, so please, please give my mother her flowers
What should a customer do if they ordered a deluxe rainbow arrangement and they received instead a VERY small yellow and pink bunch? I don’t think I have the energy to chase a refund for 3 months, and judging by the reviews it sounds like I would be.
We are extremely disappointed by Lily’s florist. A bunch of flowers value $75 was 3 gerbras and a carnation. The $100 chocolate hamper was a packet of lollies, scotch fingers and assorted chocolates , this is a false representation from their website. Don’t order from this company.
Are you in Rozelle? If you are could you please send me your phone number.
I want to send flowers to the Rozelle area
Get an answer from our members and Lily's Florist representatives
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