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Lily's Florist

Lily's Florist

1.8 from 274 reviews · View Statistics

Reviews

  • Product Quality
    1.4 (67)
  • Return Claim MadeYes (6) · No (62)
  • Shipping
    1.8 (10)
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Linda G

Linda GSydney, NSW

  • Verified customer

Avoid Lily's Florist - Worst Florist Experience Ever!!

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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boo y.

boo y.Darwin, NT

  • Verified customer

Useless

published

State all these can do claims on their website but once they have your money they send a msg saying they cant deliver. Got my money with no product to show. Not good. I strongly recommend not using this business

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

Late - pathetic bunch

published

Flowers were delivered a day late and only after a tense phone call with Lily's Flowers. All the surprise was gone as we had to check on the flowers' arrival or otherwise. The flowers were for a bereavement, and Lily's Flowers poor service let so many people down. The flowers were a pathetic little bunch, supposedly Deluxe In brief, a rip off and disappointing.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Poor service

published
Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

Flowers not delivered

published

I ordered flowers for a friend for delivery the following day. When I hadn't heard from my friend I contacted her and she hadn't received them. Not delivered and now surprise ruined! I called customer service and waited 10 minutes, was hung up on while saying hello (please note I had not been rude or abrassive) and had to call and repeat the process

Incentivised ReviewNo
Elektra H.

Elektra H.South East Queensland, QLD

  • Verified customer

No stars at all!!!

published

I bought flowers yesterday and I specified very clearly I want a big bright bunch of flowers! What was sent was the most woeful dismal bunch of flowers with NO colour at all!!! Extremely disappointing!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Bianca

Bianca Perth, WA

  • Verified customer

Do not buy from this company!

published

Save your money and buy elsewhere!!!! There advertising is very misleading as they are not a local florist at all. i paid $100 for a pathetic bunch of flowers that I could have got from woolies for $30 I had even upgraded the bunch to deluxe. I would have hate to have seen what you would receive in a standard bunch... ridiculous.

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Incentivised ReviewNo
Amandalou

AmandalouGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Beware-Photos of flowers advertised do not depict actual product purchased

published

Ordered an expensive box ($95 plus delivery cost)of VIP Gerberers and Roses for my sister who was about to undergo a serious operation in hospital. The flowers she received did not in any way resemble the beautiful image of the product advertised on the Lily’s Flowers website. In fact, I could have purchased the same flowers from woolies for a quarter of the price! Disgusting!!! Please don’t waste your money with this Shonky company!!! They apologised and gave me a pitiful refund of $25!!!

Product Quality
Incentivised ReviewNo
  • Verified customer

Misleading advertising and horrible service

published

This is not a local to the area family owned business as they lead you to believe on their website. Their marketing is very misleading and deceptive. They also guarantee same day delivery however I received a text message just after 3pm saying they couldn't deliver my order that day. The rude woman I spoke to tried to tell me it's because I missed the 2pm cut off until I stated I had an email from them at 1.15pm confirming my order. I asked for a refund and the woman was rude and argumentative. It seems it was a blessing in disguise however after reading the reviews. I will now ask more questions when looking for a LOCAL florist.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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  • Verified customer

False advertising, rip offs and so embarrassing!!!

published

I’m so embarrassed!! I ordered flowers and chocolates that were meant to be for a family member on a hard occasion and I wanted to send the best. I got the worst. So embarrassed and I spent $123.00 and a bunch from Woolworths for $20 would look better. I was offered $25 refund but I still paid $100 for 10% flowers 90% greenery. Posted what I was meant to get and what we did get. Disgusting

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
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  • Verified customer

Terrible waste of money - Wish I'd checked their reviews first

published

For $95 my wife was delivered a bunch of flowers that would have cost $20 at Woolworths. I was embarrassed.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Nicole C

Nicole C

  • 3 reviews
  • 1 like
  • Verified customer

Don’t waste your money

published

I Ordered flowers for a birthday gift. When they arrived the roses looked terrible. I paid $98 for half dead roses. I was so embarrassed when the person I sent them to shared a picture with me. The flowers at Woolworths looked so much nicer. I Would not recommend anyone to use this company. Would give no stars if that was an option

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Camero

CameroPerth, WA

  • 2 reviews
  • Verified customer

Avoid

published

Ordered flowers and chocolates to arrive on 26/9/20 which never arrived. Rang 1800 number which they apologised and stated they would refund credit card. I rang 2 times and emailed never received refund.

Incentivised ReviewNo
Return Claim MadeYes
Themonz

ThemonzGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Wow what a scam!!

published

I had ordered the Thank you package which it comes with a bunch of flowers and a basket of fresh fruit ! Which I had spent $163.00 I did not get that at all! As you can see in the photos I will send you will see I didn’t get a basket of fruit or the amont of fruit worth $100??? I had try to contact them but no wants to deal with me they refunded $15 for. It sending the fruit in a basket ! That’s not the point the fruit is not worth $100 ?? You for yourself and see how discussing this is ! Very upsetting and would not recommend this for anyone ! They robbed me ! They are very unprofessional !

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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
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Anon

AnonCentral Queensland, QLD

  • Verified customer

Wrong flowers sent

published

UPDATE - Company issued full refund. So they have done the right thing...

I ordered a VIP bunch native and what was delivered was the wrong bunch. After a few emails received a refund.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
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  • Verified customer

Do not use this florist - Do not delivery their orders on the day specified

published

I ordered flowers for a special friends 50th birthday on Saturday. only had email sent stating no delivery as they did not have a courier. No phone call. terrible serve

Incentivised ReviewNo
  • Verified customer

Flowers did not arrive - not happy

published

Sent flowers for 40th birthday. The flowers did not arrive. When I tried to call many many many times. Noone picked up. They took my money with no refund. Flowers where meant to be delivered 8th may. Ordered early to make sure they would arrive.. No excuse. Very unhappy

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
  • Verified customer

Great Disappointment

published
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Incentivised ReviewNo
Gem

GemSouth East Queensland, QLD

  • Verified customer

Really disappointed

published

For one I received an email saying that they could not deliver my order.
Then it was delivered..
From what was on the pic to what was delivered was completely diff! I even spend extra to make the bunch a little better..
I will not purchase again and will advise people to not purchase!
Better flowers from a coles or woolies bunch people! By far!!!
Don’t waste your money

Product Quality
Shipping
Incentivised ReviewNo
Lise

LiseGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Fake reviews

published

Does anybody else find it very odd that a number of these reviews have left positive reviews on Lily’s flowers and a couple of other companies within a day or two of each other? How could multiple verified customers of Lily’s flowers also be verified customers of Clean House Melbourne and Catwalk hair extensions as well? Bit coincidental don’t you think?! These fake positives need to be reviewed from this site. Check out their Facebook page for all the angry faces and comments that say they’re there, but are no longer visible due to this scam company deleting them. I’ve contacted the ACCC about Lily’s florist, waiting to hear back.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
See all answers
Page 1 of 14
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Questions & Answers

mickblunt

mickbluntasked

How is a company like you able to keep up this charade of scamming people out of their hard earned money? With so many reviews all saying the same thing? Why has the ACCC not become involved?

What is the Company's owner name? Come on big Man... Show your face... Or at least your name. I will find you.

No answers
Sarah

Sarahasked

What should a customer do if they ordered a deluxe rainbow arrangement and they received instead a VERY small yellow and pink bunch? I don’t think I have the energy to chase a refund for 3 months, and judging by the reviews it sounds like I would be.

1 answer
Marg
Marg

We are extremely disappointed by Lily’s florist. A bunch of flowers value $75 was 3 gerbras and a carnation. The $100 chocolate hamper was a packet of lollies, scotch fingers and assorted chocolates , this is a false representation from their website. Don’t order from this company.

Naomi cohen

Naomi cohenasked

Are you in Rozelle? If you are could you please send me your phone number.
I want to send flowers to the Rozelle area

No answers

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