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Lily's Florist

Lily's Florist

1.9 from 262 reviews · View Details

Reviews

1.9

262 reviews
5
(47)
4
(2)
3
(3)
2
(23)
1
(187)
  • Product Quality
    1.4 (58)
  • Return Claim MadeYes (5) · No (54)
  • Shipping
    1.7 (7)
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Camero

CameroPerth, WA

  • 2 reviews
  • Verified customer

Avoid

published

Ordered flowers and chocolates to arrive on 26/9/20 which never arrived. Rang 1800 number which they apologised and stated they would refund credit card. I rang 2 times and emailed never received refund.

Return Claim MadeYes
Themonz

ThemonzGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Wow what a scam!!

published

I had ordered the Thank you package which it comes with a bunch of flowers and a basket of fresh fruit ! Which I had spent $163.00 I did not get that at all! As you can see in the photos I will send you will see I didn’t get a basket of fruit or the amont of fruit worth $100??? I had try to contact them but no wants to deal with me they refunded $15 for. It sending the fruit in a basket ! That’s not the point the fruit is not worth $100 ?? You for yourself and see how discussing this is ! Very upsetting and would not recommend this for anyone ! They robbed me ! They are very unprofessional !

Product Quality
Shipping
Return Claim MadeYes
Anon

AnonCentral Queensland, QLD

  • Verified customer

Wrong flowers sent

published

UPDATE - Company issued full refund. So they have done the right thing...

I ordered a VIP bunch native and what was delivered was the wrong bunch. After a few emails received a refund.

Product Quality
Shipping
Return Claim MadeNo
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  • Verified customer

Do not use this florist - Do not delivery their orders on the day specified

published

I ordered flowers for a special friends 50th birthday on Saturday. only had email sent stating no delivery as they did not have a courier. No phone call. terrible serve

  • Verified customer

Flowers did not arrive - not happy

published

Sent flowers for 40th birthday. The flowers did not arrive. When I tried to call many many many times. Noone picked up. They took my money with no refund. Flowers where meant to be delivered 8th may. Ordered early to make sure they would arrive.. No excuse. Very unhappy

Product Quality
Return Claim MadeNo
  • Verified customer

Great Disappointment

published
Gem

GemSouth East Queensland, QLD

  • Verified customer

Really disappointed

published

For one I received an email saying that they could not deliver my order.
Then it was delivered..
From what was on the pic to what was delivered was completely diff! I even spend extra to make the bunch a little better..
I will not purchase again and will advise people to not purchase!
Better flowers from a coles or woolies bunch people! By far!!!
Don’t waste your money

Product Quality
Shipping
Lise

LiseGreater Melbourne (Inner), VIC

  • Verified customer

Fake reviews

published

Does anybody else find it very odd that a number of these reviews have left positive reviews on Lily’s flowers and a couple of other companies within a day or two of each other? How could multiple verified customers of Lily’s flowers also be verified customers of Clean House Melbourne and Catwalk hair extensions as well? Bit coincidental don’t you think?! These fake positives need to be reviewed from this site. Check out their Facebook page for all the angry faces and comments that say they’re there, but are no longer visible due to this scam company deleting them. I’ve contacted the ACCC about Lily’s florist, waiting to hear back.

Product Quality
Shipping
Return Claim MadeYes
Alicia

AliciaSouth East Queensland, QLD

  • Verified customer

Don’t order from this florist! WARNING! My order was LOST!! Beyond Terrible!!

published
Product Quality
Return Claim MadeNo
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Emma

EmmaSouth West, WA

  • 2 reviews
  • Verified customer

Not even a 1.

published

Placed an order one week before the delivery date, only to be texted the day of my sisters birthday, to say that the order has been cancelled. No florists were able to deliver with such short notice, so I was unable to get flowers to my sister for her birthday. So frustrated with this service. The phone number does not even connect.

Product Quality
Return Claim MadeNo
Sean mcd

Sean mcdGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Scam company- well known for it apparently

published

Didn’t send what I ordered and even though I followed their terms and conditions on their site for a full refund, offered me 25% refund. Disgusting, I ordered deluxe Lily’s, Gerberras and roses in a box for over $100. This is what they sent (see attached picture). The flowers that were in this arrangement were also already wilting. Report them to the ACCC, they are breaking Australian consumer law and you are entitled to a full refund, stop letting these guys get away with it! Also a quick google search of this company shows they have been doing this since 2017, disgusting that they’re allowed to take people’s hard earned money and rip them off like this.

Product Quality
Shipping
  • Verified customer

Do not order from Lily's florist

published
Stacey

StaceyMetropolitan Adelaide, SA

  • 3 reviews
  • 4 likes
  • Verified customer

I rate no stars because of your very poor customer service and stealing from your customers. You will loose your money.

published
Return Claim MadeNo
  • Verified customer

Disappointed and opposite to their advertisement

published

I have placed an order last week and till now my friend didn't received Flower bouquet for her new born baby. I have called many time and first a fall they don't pick up and if they pick up they assured that it will be delivered at my friend's place rather initially at maternity ward where baby was born week ago. I have been calling them since next day from placing an order but no one is really doing anything. This is ridiculous service. Please never ever waste you money and time with lily florist. No email address is correct, not answering their calls. Charged from me one standard flower bouquet $80 and still its no where.

Product Quality
Shipping
Return Claim MadeNo
Kaz80Cunn

Kaz80CunnWide Bay-Burnett, QLD

  • Verified customer

Scam!

published

If I could give them 0 I would.
Mother’s Day flowers ordered in plenty of time. Never delivered. Will not answer calls. Suspect this is a scam. Very disappointing. These reviews all seem very similar don’t they?!

Return Claim MadeNo
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  • Verified customer

Mothers Day

published

Ordered on 5/5 for a 10/5 delivery. Order not delivered, spent 30mins on hold 11/5, only to be hung up on then the number is “not available at this time”. Do not order if in Blaxland, NSW!

Return Claim MadeNo
  • Verified customer

Terrible Mother’s Day surprise very unhappy

published

Absolutely disgusting paid $90 for beautiful flowers as seen in the picture .. what was received was 6 mature flowers and 2 thin lilies that will never open and a 4 inch box of chocolates

Product Quality
Return Claim MadeNo
Kim T.

Kim T.Gippsland, VIC

  • 2 reviews
  • 1 like
  • Verified customer

Very disappointed

published

I ordered flowers to be sent to my daughter for her very first Mother’s Day, local florist, 2 weeks earlier & no flowers arrived!! Took my money quick enough! So disappointed!!

Return Claim MadeNo
  • Verified customer

Stingy depressing floral arrangement

published

I ordered the florist choice deluxe arrangement costing $87. The message wished my friends a happy 50th wedding anniversary. Check out what was sent. Is this worth $87? Would it make you feel happy celebrating your 50th anniversary in lockdown? I’m embarrassed and wish I had never placed an order.

Product Quality
Return Claim MadeNo
Rachael

RachaelCanberra 2600, ACT

  • Verified customer

Never use Lily’s florist in Warwick QLD.

published

I ordered the Rose and Gerbera premium bunch 3 days before delivery.
What was delivered looks nothing like the bunch I ordered. See pics. Also their customer service is non existent as I listened to a recorded voice message for over 30 mins. Very upset my mum received them. Never use this florist.

Product Quality
Return Claim MadeNo
Page 1 of 14
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Questions & Answers

mickblunt

mickbluntasked

How is a company like you able to keep up this charade of scamming people out of their hard earned money? With so many reviews all saying the same thing? Why has the ACCC not become involved?

What is the Company's owner name? Come on big Man... Show your face... Or at least your name. I will find you.

No answers
Sarah

Sarahasked

What should a customer do if they ordered a deluxe rainbow arrangement and they received instead a VERY small yellow and pink bunch? I don’t think I have the energy to chase a refund for 3 months, and judging by the reviews it sounds like I would be.

1 answer
Marg
Marg

We are extremely disappointed by Lily’s florist. A bunch of flowers value $75 was 3 gerbras and a carnation. The $100 chocolate hamper was a packet of lollies, scotch fingers and assorted chocolates , this is a false representation from their website. Don’t order from this company.

Naomi cohen

Naomi cohenasked

Are you in Rozelle? If you are could you please send me your phone number.
I want to send flowers to the Rozelle area

No answers

Get an answer from our members and Lily's Florist representatives

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