Lily's Florist

Ordered a so called "Deluxe large" bouquet of native Australian flowers for my Senior Manager's Birthday and she only received three stem along with couple of leaves and paid $95 for it. It didn't look anything like the photo. I was horrified when I saw the photo she sent me to "thank me"! I complained and they sent me a $22 refund which I got after 8 days but they had caused me so much embarrassment. I wish I had looked at the reviews prior to ordering :(

Ordered a bunch of flowers for Mother’s Day. Their website said “if you order by 2pm then next day delivery is guaranteed”. I ordered 3 days before so well within the timeframe.
No flowers showed up on Mother’s Day or the day after or ever.
When I contacted them they said “oh sorry we had a problem with our system. We will give you a full refund” which doesn’t help for Mother’s Day but I figured oh well, problems happen. Then after a week no refund. Emailed them again and they said “we can’t find your order” . I sent them proof of my order and then they stopped answering me. Had to raise a dispute to get my money back through PayPal. A month later.

Was not happy with flower arrangement. So notified them and was offered a refund, so was ok about that. But still this shouldn’t happen especially when they were for Mother’s Day.

purchased a 100$ arrangement and receive limited amount and poor quality. See photo below. Poorly run florist. Can't believe they have the audacity to send flowers when they don't have any. Complained and they refunded 25% back

I ordered a floral arrangement at 9.25am on the Saturday before mother's day, from interstate, the tele centre quite happily processed my credit card for $105 + GST and assured me that my delivery would be completed on the Saturday as requested or Sunday. At 9.29am the Saturday I received a txt advising, the local supplier had now advised my order could not be processed and a refund was coming. I call back today Monday 9/5/2022, to speak with the company about the order, I speak with a Sales person [Name Removed]. Before I could explain the pur...

This morning I had a box of flowers delivered to me for Mothers Day. It has to be the most disappointing floral arrangement I’ve ever seen in a 13cm x 13cm x 12cm box. The purple bow around it was tied in a sloppy knot. This mess of an arrangement cost my husband $98.98. The only reason I know how much they were is because I checked my bank statement to see how much they cost. I actually cried when I saw how much we’d been charged and I definitely did not receive a bunch to that value. I wished hubby checked and went trough one of our amazing l...

The flowers that I ordered where the premium as in the photo purple wrapped
vase with the purple,white flowers etc..that is why I paid the extra $$ if these were not available then I should get a apology and refund the difference between the normal and premium price …………so disappointed ☹️ As I am in Mexico I suppose you didn’t think I would see the end result

Flowers were ridiculously small, cannot compare to the image on website. Embarrassed to have delivered for a special occasion. Disgusting

Why let someone enter and address, pay, take there money and then cancel the order and say you don't deliver there! Day 2 and still waiting for a refund

Ordered flowers, got a phone call saying the area I had asked for delivery was not a next day delivery day so it would come the following day. No delivery, no reply to emails, sat on holds for hours. I’m trying to get refund but can’t get onto anyone. So disappointing. Don’t use this company.

Disappointed for my husband that the surprise flowers he organised for me were greatly overpriced and if such poor quality.

Left the idea as a ‘Florist’s choice’ for a 50th Birthday arrangement, this is the result, don’t waste your money!

I ordered flowers on Friday for delivery on the Monday (my mums birthday)to be informed via email 3pm on the Monday that currently do not have a delivery service for that area. At least a call on the Monday morning would of been a bit better so I could arrange something else or even better why can I order for a town that dosnt have a delivery service available has me infuriated.

Sent dead flowers in a VIP white arrangement. First of all messaged that none of the flowers in the arrangement were available so substituted with rubbish. Said they would do a refund and never did! I wish I had read all of the bad reviews here before ordering!

DON’T USE!!! Ordered flowers online, added extras so not cheap. Not delivered and no answer when I call, no response to emails. Trying to obtain refund