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Revised: Dishonest service.
Revised review as I have recently re-weighed my ring and I believe their customer service was dishonest.
I went in to get my 18k ring resized (much smaller, from a 7US to a 4US. Weight 4.5g) and Navin specifically told me the jeweller [name removed] would reuse the excess gold to thicken the band. Then proceeded to show me what 'quality' bands were like. I didn't ask for the excess cut gold for this reason.
I came back a week later, picked up my ring and they asked me to write a positive review for them which I am now currently revising.
A ...few days later, I decided to look at older photos to visually compare the thickness of my band as I hadn't noticed a difference. I decided to weigh my ring on multiple times and it flicked between 2 - 3g. This leads me to believe they didnt reuse the 18k gold like [name removed] had told me they would. I believe they kept it. The cost for the service was also $175. This was my first time getting a ring resized (ever). I feel like they knew this because I believed them when they said could 'thicken' the band whilst keeping the diamond detailing intact and still have a turn around within a few days. I believe they took advantage of a customer who has very little knowledge about jewellery and who had trusted their 'expertise'. I will not be coming here again.
At first they didn't have the model I was after. But they worked hard to get it in.
Staff were very helpful and made sure I was happy with what I was getting.
The staff were friendly and provided advice and options. Great service and very courteous. Great Value for money. Will go back again in due course. Lovely shop and beautiful jewellery.
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