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Revised: Dishonest service.
Revised review as I have recently re-weighed my ring and I believe their customer service was dishonest.
I went in to get my 18k ring resized (much smaller, from a 7US to a 4US. Weight 4.5g) and Navin specifically told me the jeweller [name removed] would reuse the excess gold to thicken the band. Then proceeded to show me what 'quality' bands were like. I didn't ask for the excess cut gold for this reason.
I came back a week later, picked up my ring and they asked me to write a positive review for them which I am now currently revising.
A ...few days later, I decided to look at older photos to visually compare the thickness of my band as I hadn't noticed a difference. I decided to weigh my ring on multiple times and it flicked between 2 - 3g. This leads me to believe they didnt reuse the 18k gold like [name removed] had told me they would. I believe they kept it. The cost for the service was also $175. This was my first time getting a ring resized (ever). I feel like they knew this because I believed them when they said could 'thicken' the band whilst keeping the diamond detailing intact and still have a turn around within a few days. I believe they took advantage of a customer who has very little knowledge about jewellery and who had trusted their 'expertise'. I will not be coming here again.
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