Good customer service
Ordered an item from Catch from Linelink because they offered the product at a great price. The item was promptly dispatched for delivery (according to status at Catch) but it seemed to have been lost in transit. Contact the team asking for some resolution and they promptly send another unit that arrived the next day.
When the item arrived, it is exactly as advertised so I'm a happy customer in the end, despite the bumpy road on first delivery attempt.
DS-9500 Digital Voice Recorder
There was a good range of products and it was fairly easy to find what we needed. When I had questions about comparison products their support was very helpful. High quality recorder.
Glad I chose this item
I got the DOD dash-cam at a great price.Very fast delivery.Completely satisfied with this company,I would highly recommend dealing with Linelink Online.
A good result after a rocky start
Booked an install through Linelink 10 days in advance, no one arrived to do the job.
Contacted Linelink and was happy with the replies I received, they were very good in organising a new installation. The new installer was very very good at his job, could not be happier. The cameras are working well, I am amazed at the clarity of the videos they produce.
I am happy to recommend Linelink as a seller of Blackvue equipment and to have an installation done through them.
installation no show
linelink provide an installation service/product. We purchased camera and required pack to have the unit installed. we book a technician to install it 3 weeks in advance. we received the confirmation of the installation date and time. I took the day off work for the installation and no on showed up. emailed prior to the scheduled day and no response from Linelink. I can not say if the product itself is good as it hasn't been installed. will I get reimbursed for my day in leave - no I think not. not happy with the service from linelink.
The original item arrived with a faulty power supply. Sometimes these things happen and that's fine. The true test is how the company you bought it from responds. So I emailed customer support and got a reply very quickly, a new one was dispatched the same day and arrived the day after that. Wonderful customer service! The product itself works as advertised and was easy to install.
Misleading on deliver time and stock levels
Extremely late delivery with misleading information regarding timeframe/stock. Promised a rough delivery date on 2 occasions with neither being correct, now been waiting over 14 business days since ordering without even receiving a tracking number. I assume they have no stock but will not tell me this. Very misleading and would advise buying elsewhere even if they say in stock!
Great range and easy to navigate store. Backed up by great customer service and speedy turnaround time! Friendly staff went out of their way to meet my needs.
Product arrived as advertised and safely packed.
Not in stock
You sold me an item which you didn't even have in stock, then tried to explain why it took nearly 4 weeks to arrive. The blame game doesn't work when you admitted you didn't have it.
Poor service. Why sell an item you don't have?
Order still not delivered and terrible customer service
I wish I could rate this company 0 stars. The merchant has not delivered or even dispatched my item and I had to lodge an enquiry myself with Australia Post on the tracking number they provided - which shows the item has not left their city yet. I had previously dealt with this company for some cables without issue, however when asked why my order hasn't moved for over a week, I get a written answer "your delivery should arrive within the next 4-5 days" and then a week later on enquiry "You can expect to have these goods within the next 3 days".... Now they don't even return emails, the order paid for is worth $1,056.88 and I'm being fobbed off. I have now had to raise a PayPal dispute to get my money back and buy off another company that can actually deliver! This is terrible customer service.
customer service is terrible
made order no confirmed email no tracking info no updates and top it off slow automatic email on covid delay re emails all ignored tried call no answer .. terrible customer service and if do end up with the stock can you emagine if you need anything under warantee go local ppl save time and your money
Very rude customer rep and nonrefund
Do not buy any product from this seller, very bad custumer rep and will not refund for faulty dashcam. Bought dashmate-1200 keep email back and forward ended up the dashcam in the rubbish that what the Linkline Online want.
Needed a question answered and was contacted immediately
Had a question about postage and it was answered very quickly even though they have to deal with the Pandemic will definitely buy from these guys again a local trusted business. They even through in a Hardwire kit.
Micro sd card. Bit late with post but its easter and they gave a little sweetener. A+
100% correct to description. Will buy from again. Quality products. Fair pricing. Good communication. Big range of dash cam products and accessories. Also when online in store it was very easy to look around and find what you need to look for.
Fantastic service !!!
Got my Olympus WS-852 Digital Voice Recorder inside 24hrs of me confirming the purchase.
Really happy with the prompt delivery .... outstanding product too, performed as advertised. Will definitely recommend your company.
Questions & Answers
I wonder why (DR750-2CH LTE 4G) works only in Australia and Japan, while any GSM cell phone can work in any country in the world?
Based on my career in telecommunications I reviewed the technical data of the Australian operator (the LTE band), and I assume that your camera would operate in other countries as well. Do I miss something here?
Thanks for your message, I can only talk to the suitability of this item in the Australian market, you'd need to contact Blackvue directly. But the modem in this device is only suitable for use with the Vodafone network in Australia.
I have a question regarding dash can installation, I have booked in for a customer supplied unit, paid the money, and it has been over a week now and I haven’t had any company from you at all, my installation was requested for the 29/5/20.
Can you tell me what is happening
Barrie, you'll see a confirmation message in your email. Your installation is all booked for today. Thanks again for your business.
Thank you for your quick response, installation done and dusted, no trouble, no fuss, thank you for the service, gladly recommend you to anyone that requires a dashcam fitted, whether one of your own, or one bought from linelink, get a professional from the start, and not a back yarder, who thinks they know what they are doing, yep, my fault, for not getting a professional.
Barrie, as the song says, "you took the words right out of my mouth". In all seriousness, it pays to get your Dash Cam professionally installed. Not only does it protect your vehicle's electrical system but also your Dash Cam. Most notably too, you know your Dash Cam will work when it needs to. So glad we were able to help you and we lived up to your expectations! A big thank you to you Barrie for your custom, we appreciate it!
Order 5734 what is happening you send me email saying 20/5 and still nothing what's gong on.
hello, i don't work for linelink but have bought things. i have noticed that due to this stupid covid-19 it is talking almost everything ut to a week longer to get to me. maybe that will be the same for you. Maybe track your item with tracking number and ring AusPost. hope this helps and hope your item is recieved.
Sorry mate I thought it was them thanks any way.
Due to the Corona Virus pandemic there are some delays right across the supply chain at the moment and that is having an impact on all deliveries at the moment. This is due to the reduced capability of flights to transport goods in and out of Australia and similarly, in Australia itself. Unfortunately these delays are unavoidable due to the environment we are in. With most goods that we sell coming from Asian manufacturers our inbound deliveries have been delayed. This coupled with the outbound delays Australia Post is currently experiencing in their delivery network means we, like other dealers are having longer delivery times. Please reach out to us at firstname.lastname@example.org and we can help you with your individual consignment. Thanks for your business and your patience - we appreciate it at this difficult time.
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