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Linelink Online
JMCGSouth East Queensland, QLD
Did not provide the advertised product
I purchased a Viofo HK3 Hardwire kit. The kit I was sent was a cheaper version with no automatic low voltage functionality.
I am currently in the process of sorting this out, but it should never happen in the first place. I highly recommend people avoid any company who bait and switch products.
6 comments
Hi, thanks for the response Deakin.
I have not received any communication from you indicating that you intended to send a replacement but I appreciate that. I will update this review once I receive t...
Read morehe product to confirm that things have been made right.3 days and still no replacement product or any form of communication apart from the above comment.
Could you please confirm this has been express posted?
Questions & Answers
Ibrahim A.Sasked
Hi dears
I wonder why (DR750-2CH LTE 4G) works only in Australia and Japan, while any GSM cell phone can work in any country in the world?
Based on my career in telecommunications I reviewed the technical data of the Australian operator (the LTE band), and I assume that your camera would operate in other countries as well. Do I miss something here?
BR
1 answer
Deakin F.Linelink Online
Thanks for your message, I can only talk to the suitability of this item in the Australian market, you'd need to contact Blackvue directly. But the modem in this device is only suitable for use with the Vodafone network in Australia.
Bazzaasked
I have a question regarding dash can installation, I have booked in for a customer supplied unit, paid the money, and it has been over a week now and I haven’t had any company from you at all, my installation was requested for the 29/5/20.
Can you tell me what is happening
3 answers
Deakin F.Linelink Online
Barrie, you'll see a confirmation message in your email. Your installation is all booked for today. Thanks again for your business.
Thank you for your quick response, installation done and dusted, no trouble, no fuss, thank you for the service, gladly recommend you to anyone that requires a dashcam fitted, whether one of your own, or one bought from linelink, get a professional from the start, and not a back yarder, who thinks they know what they are doing, yep, my fault, for not getting a professional.
Deakin F.Linelink Online
Barrie, as the song says, "you took the words right out of my mouth". In all seriousness, it pays to get your Dash Cam professionally installed. Not only does it protect your vehicle's electrical system but also your Dash Cam. Most notably too, you know your Dash Cam will work when it needs to. So glad we were able to help you and we lived up to your expectations! A big thank you to you Barrie for your custom, we appreciate it!
Richard V.asked
Order 5734 what is happening you send me email saying 20/5 and still nothing what's gong on.
3 answers
hello, i don't work for linelink but have bought things. i have noticed that due to this stupid covid-19 it is talking almost everything ut to a week longer to get to me. maybe that will be the same for you. Maybe track your item with tracking number and ring AusPost. hope this helps and hope your item is recieved.
Sorry mate I thought it was them thanks any way.
Deakin F.Linelink Online
Richard,
Due to the Corona Virus pandemic there are some delays right across the supply chain at the moment and that is having an impact on all deliveries at the moment. This is due to the reduced capability of flights to transport goods in and out of Australia and similarly, in Australia itself. Unfortunately these delays are unavoidable due to the environment we are in. With most goods that we sell coming from Asian manufacturers our inbound deliveries have been delayed. This coupled with the outbound delays Australia Post is currently experiencing in their delivery network means we, like other dealers are having longer delivery times. Please reach out to us at info@linelink.com.au and we can help you with your individual consignment. Thanks for your business and your patience - we appreciate it at this difficult time.
Details
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Deakin F.Linelink Online
Thanks for taking the time to write a review. Firstly, we pride ourselves on providing quality products at the best prices in a timely manner. To hear that your experience was not up to expected stand...
Read moreards is definitely disappointing. Insofar as your suggestion that we "bait and switch", I'm afraid you couldn't be further from the truth. In a warehouse with thousands of orders shipping daily sometimes mistakes are made. It doesn't happen often but with a small item like an $18 cable where both products look very similar, it does sometimes occur. You'll note that we make it right when we do make a mistake. In your case we told you to keep the incorrect cable and we have sent you replacements via express post. That's the level that we go to make it right. So we are not really the 'bad guys' you've made us out to be. We have been around since the early 90's and that doesn't happen through poor customer service or poor business practices.