Nothing but lies
They lied about having an item in stock when they didn’t. They told me the stock was ‘still on the shipping dock’ post purchase. I asked for a refund so I could purchase the item somewhere else. Needed it for a birthday present so couldn’t wait a month for the stock to come In. They then lied about shipping my order. They said it was dispatched, but couldn’t give me a tracking code. Thought something was a bit fishy, so I asked for the tracking code, at which point they canceled my order and said it was never shipped. Very unreliable.
Misleading on deliver time and stock levels
Extremely late delivery with misleading information regarding timeframe/stock. Promised a rough delivery date on 2 occasions with neither being correct, now been waiting over 14 business days since ordering without even receiving a tracking number. I assume they have no stock but will not tell me this. Very misleading and would advise buying elsewhere even if they say in stock!
Not in stock
You sold me an item which you didn't even have in stock, then tried to explain why it took nearly 4 weeks to arrive. The blame game doesn't work when you admitted you didn't have it.
Poor service. Why sell an item you don't have?
- Verified customer
Order still not delivered and terrible customer service
I wish I could rate this company 0 stars. The merchant has not delivered or even dispatched my item and I had to lodge an enquiry myself with Australia Post on the tracking number they provided - which shows the item has not left their city yet. I had previously dealt with this company for some cables without issue, however when asked why my order hasn't moved for over a week, I get a written answer "your delivery should arrive within the next 4-5 days" and then a week later on enquiry "You can expect to have these goods within the next 3 days".... Now they don't even return emails, the order paid for is worth $1,056.88 and I'm being fobbed off. I have now had to raise a PayPal dispute to get my money back and buy off another company that can actually deliver! This is terrible customer service.
customer service is terrible
made order no confirmed email no tracking info no updates and top it off slow automatic email on covid delay re emails all ignored tried call no answer .. terrible customer service and if do end up with the stock can you emagine if you need anything under warantee go local ppl save time and your money
Very rude customer rep and nonrefund
Do not buy any product from this seller, very bad custumer rep and will not refund for faulty dashcam. Bought dashmate-1200 keep email back and forward ended up the dashcam in the rubbish that what the Linkline Online want.
Did not provide the advertised product
I purchased a Viofo HK3 Hardwire kit. The kit I was sent was a cheaper version with no automatic low voltage functionality.
I am currently in the process of sorting this out, but it should never happen in the first place. I highly recommend people avoid any company who bait and switch products.
Don't believe them when the website says they have stock and do same day shipping!
Claimed item was in stock and same day shipped, I didn't hear anything for three days and after being fobbed off a couple of times on chat they eventually admitted they didn't have it in stock. So they wont tell you they are not in stock, they just sit on your order. What is worse, the website still showed it in stock and able to ship within 24 hours - so don't believe them when they show they have something in stock. Probably drop shippers who don't know the suppliers stock levels. Took just over a week to get a refund back through PayPal. Plenty of other companies to choose, so I recommend avoiding these people.
No contact number
You have shipped my order to VIC and have no way of contacting you? poor business. how does a business in this day not have a contact line to discuss on going orders etc
Product completely different to the advertising
Line link seems to think i wouldn't notice providing a completely different product than was advertised ridiculous business strategy.
Furthermore the unit they sent me looks to have been used previously - looks like they do this to most customers.
- Verified customer
Worse customer service. Only care about sales not customer experience
Simple review - i bought a tamper proof case for the dash camera and as i saw my model number in the description i did not notice there was multiple types. I only realised i ordered the wrong one once i couldn't install it. I contacted linelink who didn't want a bar of it i was hoping as a loyal customer who buys all the products i need from them that they would let me return it for the correct one even at a small fee but they didn't want to hear it. Loyalty doesn't pay so it looks like ill be buying from elsewhere from now on as customer experience doesn't matter to Linelink only sales.
Don’t open once bought will not exchange or refund under their polices. Will not buy from them again
Would not do what’s not advertised properly. Specs on box need to be more specific and say get onto BlackVue not them. Don’t open once bought will not exchange or refund under their polices. Will not buy from them again.
Not what I ordered
Bought Gogogate 2 Ultimate kit for garage from Linelink that would normally come with a camera but instead received a gogogate which has no camera no accessories it's been over a week and still have not received a camera and all they do there blame their supplier Gogogate when I did not buy it from the supplier I bought it from them and yet I'm having a deal with the supplier and not getting very far although I am getting more answers from the supplier than I would from them but I do not blame the supplier I blame Linelink because at the end of...the day I did buy it off them have bought some other stuff off them for the gogogate and have had no problem because they deal with the supplier but once this is all finished would definitely not recommend them to buy anything of this company as they have not been very helpful but as for the gogogate works great would definitely buy another one just not from this company
- Verified customer
Worst Experience ever in Online shopping
I have never been so disgusted with the absolute lack of quality of this company's useless amount of service and communication. I ordered the Samsung S6 Edge last month (02/04/15) and never received it. I sent many emails in regards to the whereabouts of my purchased product to be told that its not in supply however they didn't hesitate on charging my credit card as soon as I placed the order. Could not call as they have no phone or fax and their responses via email only, took days. After many, many weeks of waiting they replied back to me to t...ell me that I could get an inferior model for a Higher price than I was originally charged. I asked for a discount on the price due to the fact I have been waiting for a month and a half but never replied. They eventually refunded my money I guess but what a complete waste of time. 7 weeks of waiting......
I ordered 4 weeks ago (and respectively was charged) for a high-value item but never received anything but a confirmation email. No tracking details, no reaction from customer service but standard emails that they will follow-up. Every Chines 1 dollar seller has better communication and can deliver what you buy. Never again!
Transparency, Cant deliver what they sell
Terrible service. Lack of communication. Did not deliver item.
Ordered an item and was told it would take up to 15 working days (3 weeks) to come from overseas. Repeatedly requested a tracking number and was not provided with one (many emails were not answered). After 3 weeks they finally responded to tell me that the supplier was still waiting for stock! Lousy communication and not interested in customer satisfaction but happy to keep the money for 3 weeks!
DON'T TRUST THEM WITH YOU PURCHASE!
Lousy communication. Do not answer emails. Poor customer service.
I was requested to send in my credit details before I received the invoice.
After I received the invoice, I noted that the purchase was subject to the consumer laws of the Seychelles ??
I live in Australia and would like to think that I have the consumer protection under Australian Law not by some third world country.
If you cannot talk to the seller for advice on what you are purchasing, there is nthing to talk about the pros.
Please read the above
Terrible. Will never buy from this shop
It takes ages to dispatch my tablet and yet I haven't received the item after 3 weeks. You will never receive the tracking Number as they say you will. The courier company they use is called Toll is terrible service as well. They will not take responsible for your item at all. I will never use this company and would rather spend my money on JB HiFi or somewhere decent shops. Never recommended.
Questions & Answers
I wonder why (DR750-2CH LTE 4G) works only in Australia and Japan, while any GSM cell phone can work in any country in the world?
Based on my career in telecommunications I reviewed the technical data of the Australian operator (the LTE band), and I assume that your camera would operate in other countries as well. Do I miss something here?
Deakin F.Linelink Online
Thanks for your message, I can only talk to the suitability of this item in the Australian market, you'd need to contact Blackvue directly. But the modem in this device is only suitable for use with the Vodafone network in Australia.
I have a question regarding dash can installation, I have booked in for a customer supplied unit, paid the money, and it has been over a week now and I haven’t had any company from you at all, my installation was requested for the 29/5/20.
Can you tell me what is happening
Deakin F.Linelink Online
Barrie, you'll see a confirmation message in your email. Your installation is all booked for today. Thanks again for your business.
Thank you for your quick response, installation done and dusted, no trouble, no fuss, thank you for the service, gladly recommend you to anyone that requires a dashcam fitted, whether one of your own, or one bought from linelink, get a professional from the start, and not a back yarder, who thinks they know what they are doing, yep, my fault, for not getting a professional.
Deakin F.Linelink Online
Barrie, as the song says, "you took the words right out of my mouth". In all seriousness, it pays to get your Dash Cam professionally installed. Not only does it protect your vehicle's electrical system but also your Dash Cam. Most notably too, you know your Dash Cam will work when it needs to. So glad we were able to help you and we lived up to your expectations! A big thank you to you Barrie for your custom, we appreciate it!
Order 5734 what is happening you send me email saying 20/5 and still nothing what's gong on.
hello, i don't work for linelink but have bought things. i have noticed that due to this stupid covid-19 it is talking almost everything ut to a week longer to get to me. maybe that will be the same for you. Maybe track your item with tracking number and ring AusPost. hope this helps and hope your item is recieved.
Deakin F.Linelink Online
Due to the Corona Virus pandemic there are some delays right across the supply chain at the moment and that is having an impact on all deliveries at the moment. This is due to the reduced capability of flights to transport goods in and out of Australia and similarly, in Australia itself. Unfortunately these delays are unavoidable due to the environment we are in. With most goods that we sell coming from Asian manufacturers our inbound deliveries have been delayed. This coupled with the outbound delays Australia Post is currently experiencing in their delivery network means we, like other dealers are having longer delivery times. Please reach out to us at email@example.com and we can help you with your individual consignment. Thanks for your business and your patience - we appreciate it at this difficult time.
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