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Linelink Online
WV X.Perth, WA
- 2 reviews
Questionable conduct
Good range of quality products and competitive prices BUT unfortunately all tarnished by their lack of communication and professionalism.
They lied about my order being sent when they didn't even have the stock on hand to begin with, and then they bluntly lied on their ebay feedback account about providing me with daily updates about the delay, where in actual fact they only replied once, and only because I chased them up one week after they dishonestly marked the item as sent. Based on some of their negative feedback comments, it seems that ...Read more
similar issues have occured in the past as well. I actually left a neutral feedback as I did receive the item in the end, but they still couldn't admit their mistakes or just leave it as is, but instead they continued lying to cover them up. Please take this as a constructive feedback as whoever is responsible for managing your ebay account should probably be looking at their team responses more closely to prevent any reputational risk for your company.1 comment
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Peter
- 4 reviews
- 1 like
Product is fine, but website lies about dispatch times
The product is fine, but the website lies about dispatch times. There is a countdown clock saying order before a certain time and it will be dispatched the same day. Like others have said this is a lie. the order was dispatched 2 days later, with Express Post delivery taking 4 days from order. If the website didn't lie to all customers about same day dispatch this would be a 5 star review.
2 comments
Deakin F.Linelink Online
Peter, thank you very much for taking the time to write a review. We aim to ship all our orders overnight and this occurs in most cases. In fact when we look across our entire order matrix from last m... Read more
onth 97% of our orders were delivered next day. Sometimes there are circumstances that are out of our control that have an impact on delivery and we do what we can do alert our customers of any significant delays. We certainly don't lie about our delivery times though and you'll see there are many happy customers listed on Product Review. We take on your feedback and am very sorry that we didn't live up to your expectations this time.Delivery is out of your control, and I have no issue with the delivery time. Looking through the reviews here, I think you will find the promise of same day dispatch not being met is a common issue, n... Read more
ot an isolated case. Had your site not promised same day dispatch I would have left a five star review. Just remove the stupid countdown clock promising same day dispatch and your ratings will lift. Dispatch within a couple of days is acceptable to most, had same day not been promised.Similar opinion? Write a review on ProductReview.com.au!
Hayden L.Greater Melbourne (Outer), VIC
- Verified customer
Slow shipping & poor communication!
I purchased a product from their eBay store with express shipping. It didn’t arrive for several days, with the dispatch label showing that it was posted the day I ordered it; meaning they didn’t send it via express post. Throughout the whole process they didn’t provide me with the tracking number (even though I asked), I assume to cover up the fact that they weren’t actually using express post.
1 comment
Deakin F.Linelink Online
Hayden, thank you for your review. I've looked at your order and can see that it was sent via Startrack Couriers, not with Australia Post. We are taking up the delivery delay with Startrack as they no... Read more
rmally deliver overnight. The iSmartGate product that you ordered is a new product in Australia and is fulfilled from our QLD logistics facility and it looks like we were awaiting stock from Remsol who are in Spain and that the inbound stock was delayed slightly. We apologise for the delay and as you will see from most of our reviews, our delivery time frame is overnight in most cases. We hope you'll give us another chance in the future because we aim to please our customer base as we like happy customers not unhappy ones!Similar opinion? Write a review on ProductReview.com.au!
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AaronPerth, WA
- 3 reviews
- 1 like
Shipping took to long
Bought a Viofo dash cam online from Linelink after seeing a deal posted on Ozbargain. From ordering online to receiving the dash cam took 1 day less than 3 weeks which is too long.
Also no tracking details provided despite having asked for them. Not sure why they are unable to provide tracking details. Was advertised as Express Post but there was nothing express about it.
1 comment
Deakin F.Linelink Online
Thanks for your review Aaron. On this special deal on Ozbargain we did advertise that shipping would take place on the 10th of July via Express Post. In accordance with that commitment we shipped on t... Read more
he 10th but unfortunately our freight partner Australia Post really dropped the ball. Whilst we shipped on the 10th of July many of the consignments from this special deal took more than 8 days to arrive. We are taking this up with Australia Post management as this is totally not acceptable. So we will wear this one, we apologise for the delay you encountered once the consignment was lodged and we can assure you that such delays are not standard practice for us. We hope you enjoy using your Viofo Dash Cam.Similar opinion? Write a review on ProductReview.com.au!
Deceptive
I thought I was buying a BlackVue SD card and received some other brand which they say is the same.If I wanted an other brand I would have bought it.Great service but false advertising
2 comments
Deakin F.Linelink Online
Kevin, there's no false advertising or deception at Linelink Online. The memory card you have received is a genuine Blackvue memory card from AutoBlackBox Australia, the sole Australian distributor of... Read more
Blackvue Dash Cameras and Blackvue Accessories in Australia. As we indicated to you in our messaging, you can even call them on (08) 6267 5167 and they'll verify this statement. Just to reiterate, we are a fully approved Blackvue Australia Reseller (Dealer 904) and we only sell 100% Blackvue Australia sourced Blackvue Dash Cameras and Accessories.Well if that’s the case then have a photo of a MLC Endurence SD card on your eBay site. You don’t do that because you are deceptively selling cards on the back of BlackVues name.Its wrong ,it is uneth... Read more
ical and you know it and you need to fix it.change your marketing on eBay so people can buy in confidence.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Unprofessional service
I bought a Blackvue 128GB micro SD card and it worked well after a few months. I contacted them for replacement because it was still covered by warranty but it took a few emails for them to respond properly. I sent the defective card but it took a couple of weeks for the replacement to arrive.
BUT they sent the wrong one: a 32 GB micro SD card and not the 128 GB that was originally purchased. They tried to apologize by sending a couple of cheap tools alongside the correct replacement but how they handled the warranty claim was really unprofessional.
3 comments
Deakin F.Linelink Online
Dexter, we don't always get it right but we try very hard to ensure our customers are always happy. As you'll see, most customer are extremely happy with our service. I've looked into your warranty tr... Read more
ansaction and a replacement card was sent within 48 hours of receiving your faulty card however Australia Post lost the article. We only heard from you a few weeks later when you advised that you hadn't received anything which is when a replacement was immediately dispatched. Unfortunately in the rush to immediately get a replacement to you our warehouse erroneously sent you a 32Gb however when you notified us we immediately sent the 128Gb replacement. Certainly not the smoothest transaction however we acted quickly to fix our mistakes and certainly tried to rectify the situation for you. Again, we are sorry that you are not impressed with our service on this occasion. We hope you'll let us make it up to you on your next purchase, please email us and we'll ensure you get a great deal to compensate you.The product failed again and Linelinkonline has refused to entertain us this time. They told us to contact the supplier directly.
Deakin F.Linelink Online
Dexter, I'm afraid you seem to have misunderstood our email to you. You purchased a memory card from us 6 months ago. We don't simply replace upon demand to do so. We simply advised you by email as to... Read more
the correct process for obtaining a replacement under warranty after such a period of time has elapsed. We can manage this for you using our RA Process or you can manage this directly using the Blackvue warranty process.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Slow post
Mmmmmm Somebody stuffed up but no one saying anything. No explanation or apology. Would have given good review had someone explained the problem. Luckily was in no big hurry for cable. Annoyed that part was ordered Tuesday and not sent till Friday and not until I inquired as to where it was.
1 comment
Deakin F.Linelink Online
Thanks for your review. I've just checked our customer contact logs and we sent three emails to you that we didn't receive a response from regarding your order. If there's any issue with an order or w... Read more
e need clarification we always contact all customers promptly as we did in your case. In any event, we hope you are happy with your order and if there's anything else we can do to assist then please contact us via online chat or via email at our web site - www.linelink.com.auSimilar opinion? Write a review on ProductReview.com.au!
JackBrisbane
- 6 reviews
- 1 like
Still Waiting
Still waiting for a phone ordered 3 weeks ago. Never received shipping advice or tracking info. Take a long time to answer queries.
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MMMelbourne
- 10 reviews
- 7 likes
No response
I order two weeks ago. Received confirmation email, and another email saying a 15 working days wait. I am still waiting. Asked few times for tracking numbers, by email , and left message on phone number 1300.
No response so far. I don't really like the 'no response' bit.
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Gingerstepscoffs harbour
Mixed thoughts
The phone came quickly (direct import) and took about 8 Days. However the box was opened when I received it and now the screen seems to stall with weird characters on it - hopefully this was a once off. I have had the phone two days now so I am not sure what to think - lets see how the customer service goes...
fast delivery
box was opened. product may be faulty.
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Questions & Answers
Ibrahim A.Sasked
Hi dears
I wonder why (DR750-2CH LTE 4G) works only in Australia and Japan, while any GSM cell phone can work in any country in the world?
Based on my career in telecommunications I reviewed the technical data of the Australian operator (the LTE band), and I assume that your camera would operate in other countries as well. Do I miss something here?
BR
1 answer
Deakin F.Linelink Online
Thanks for your message, I can only talk to the suitability of this item in the Australian market, you'd need to contact Blackvue directly. But the modem in this device is only suitable for use with the Vodafone network in Australia.
Bazzaasked
I have a question regarding dash can installation, I have booked in for a customer supplied unit, paid the money, and it has been over a week now and I haven’t had any company from you at all, my installation was requested for the 29/5/20.
Can you tell me what is happening
3 answers
Deakin F.Linelink Online
Barrie, you'll see a confirmation message in your email. Your installation is all booked for today. Thanks again for your business.
Thank you for your quick response, installation done and dusted, no trouble, no fuss, thank you for the service, gladly recommend you to anyone that requires a dashcam fitted, whether one of your own, or one bought from linelink, get a professional from the start, and not a back yarder, who thinks they know what they are doing, yep, my fault, for not getting a professional.
Deakin F.Linelink Online
Barrie, as the song says, "you took the words right out of my mouth". In all seriousness, it pays to get your Dash Cam professionally installed. Not only does it protect your vehicle's electrical system but also your Dash Cam. Most notably too, you know your Dash Cam will work when it needs to. So glad we were able to help you and we lived up to your expectations! A big thank you to you Barrie for your custom, we appreciate it!
Richard V.asked
Order 5734 what is happening you send me email saying 20/5 and still nothing what's gong on.
3 answers
hello, i don't work for linelink but have bought things. i have noticed that due to this stupid covid-19 it is talking almost everything ut to a week longer to get to me. maybe that will be the same for you. Maybe track your item with tracking number and ring AusPost. hope this helps and hope your item is recieved.
Sorry mate I thought it was them thanks any way.
Deakin F.Linelink Online
Richard,
Due to the Corona Virus pandemic there are some delays right across the supply chain at the moment and that is having an impact on all deliveries at the moment. This is due to the reduced capability of flights to transport goods in and out of Australia and similarly, in Australia itself. Unfortunately these delays are unavoidable due to the environment we are in. With most goods that we sell coming from Asian manufacturers our inbound deliveries have been delayed. This coupled with the outbound delays Australia Post is currently experiencing in their delivery network means we, like other dealers are having longer delivery times. Please reach out to us at info@linelink.com.au and we can help you with your individual consignment. Thanks for your business and your patience - we appreciate it at this difficult time.
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Deakin F.Linelink Online
Thank you very much for taking the time to write a review. We aim to ship all our orders overnight and this occurs in most cases. From time to time there are variances to this where we can't ship item... Read more
s by air (specific batteries), where outside a delivery area (remote) or other circumstances. We always aim to advise customers as soon as we are aware of a delivery delay. We certainly don't lie and you'll see we have many happy customers as we always go the extra mile. In your case I am very sorry that we let you down and if you email us we'll be only too happy to do what we can to make your experience better. Thank you for the reply!