Good range of quality products and competitive prices BUT unfortunately all tarnished by their lack of communication and professionalism.
They lied about my order being sent when they didn't even have the stock on hand to begin with, and then they bluntly lied on their ebay feedback account about providing me with daily updates about the delay, where in actual fact they only replied once, and only because I chased them up one week after they dishonestly marked the item as sent. Based on some of their negative feedback comments, it seems that ...similar issues have occured in the past as well. I actually left a neutral feedback as I did receive the item in the end, but they still couldn't admit their mistakes or just leave it as is, but instead they continued lying to cover them up. Please take this as a constructive feedback as whoever is responsible for managing your ebay account should probably be looking at their team responses more closely to prevent any reputational risk for your company.
Product is fine, but website lies about dispatch times
The product is fine, but the website lies about dispatch times. There is a countdown clock saying order before a certain time and it will be dispatched the same day. Like others have said this is a lie. the order was dispatched 2 days later, with Express Post delivery taking 4 days from order. If the website didn't lie to all customers about same day dispatch this would be a 5 star review.
- Verified customer
Slow shipping & poor communication!
I purchased a product from their eBay store with express shipping. It didn’t arrive for several days, with the dispatch label showing that it was posted the day I ordered it; meaning they didn’t send it via express post. Throughout the whole process they didn’t provide me with the tracking number (even though I asked), I assume to cover up the fact that they weren’t actually using express post.
Basic website functionality, no tracking, fast email response but not really helpful
Very basic website design, not the greatest experience, annoying pop-ups. Don't be fooled by it saying next day delivery, because that didn't happen. Does not provide shipping tracking information, you need to email and ask for it, however, even after I have requested it by email, I was told that there were "thousands of orders", and that I should receive my items 7-10 days later, no tracking was given.
Now, although the company doesn't meet many of the standard expectations of modern online vendors, the packaging was quite well and it did en...d up arriving after about a week. I did also noticed that their response to emails was fast before my item was delivered and quite delayed once the item has been delivered. So if you are happy to wait for your item, with no visibility of when it will be delivered, the site sometimes can be quite competitive with their pricing so it is worth considering.
Shipping took to long
Bought a Viofo dash cam online from Linelink after seeing a deal posted on Ozbargain. From ordering online to receiving the dash cam took 1 day less than 3 weeks which is too long.
Also no tracking details provided despite having asked for them. Not sure why they are unable to provide tracking details. Was advertised as Express Post but there was nothing express about it.
- Verified customer
I bought a Blackvue 128GB micro SD card and it worked well after a few months. I contacted them for replacement because it was still covered by warranty but it took a few emails for them to respond properly. I sent the defective card but it took a couple of weeks for the replacement to arrive.
BUT they sent the wrong one: a 32 GB micro SD card and not the 128 GB that was originally purchased. They tried to apologize by sending a couple of cheap tools alongside the correct replacement but how they handled the warranty claim was really unprofessional.
- Verified customer
Mmmmmm Somebody stuffed up but no one saying anything. No explanation or apology. Would have given good review had someone explained the problem. Luckily was in no big hurry for cable. Annoyed that part was ordered Tuesday and not sent till Friday and not until I inquired as to where it was.
Tricky Start But Great Ending
This was my first experience buying a laptop online. To be honest the appeal was the amount of money I saved by buying my new laptop online. I decided to go with a Toshiba this time as it had been recommended as a good generally indestructible laptop. Overall the purchase experience with LineLink was fine and my laptop was in my hands in around a week. However, my indestructible Toshiba ended having to be sent back as the touch pad was faulty. After a couple of emails backwards and forwards, I was instructed to contact Toshiba for assistan...ce which I did but that did not resolve the problem and the laptop had go back which I had to pay the postage for. Then we had a little drama when I was advised the company hadn't received the laptop even though Australia Post said it had been delivered. We got there in the end but not a great weekend as I contemplated a $1500 laptop having gone "poof" into the ether. In the end, I had another go with LineLink and ended up buying a higher spec Toshiba laptop. My only negative was the delay in getting it sent to me. I did have to ask. In the end, I now have my new laptop and I'm very pleased with it. In the end, I'm not sure if I would buy a laptop online again as I found it frustrating not having a number to ring to talk to someone. Emails are fine but only if they are responded to quickly and sometimes this wasn't the case. Overall, I rated my experience with LineLink as ok.
People great, delivery awful.
I ordered my tablet on the 24th August. It is now 30th August and it is apparently still in transit only just having left HK on the 28th. After paying nearly $30 for "fast courier service" that is what I expected. Staff answered my questions extremely well and because of that, I ordered from you. If you don't have something in stock you should say so.
Email queries answered fast - except for 'where is my tablet'? one.
Delivery is expensive and very slow. I would have rated Linelink as 'excellent' if not for this.
secure buying transaction and delivery. but the delivery took too long ,15 days is not fast shipping at all.by the time i got it prices were down by almost 100 $ on online stores . the wait was too long for the phrase fast shipping .but good service all in all
secure transaction and delivery.
delivery too slow
Bought a 32" led tv from them. Prices were unbeatable, (talking approx $300 cheaper then harvey norman/jb hifi etc) Ordered on Saturday night, tv arrived friday evening. Only issue with this purchase is their customer service - it just doesn't exist period. Rang them twice trying to find out the tracking number only be hung up on both times, several emails later resulted in them finally answering 4 days later. Otherwise all good.
Cheapest prices i've seen
Customer service is terrible
The phone came quickly (direct import) and took about 8 Days. However the box was opened when I received it and now the screen seems to stall with weird characters on it - hopefully this was a once off. I have had the phone two days now so I am not sure what to think - lets see how the customer service goes...
box was opened. product may be faulty.
Satisfactory service poor delivery
I found the information displayed not as I would expect from a firm this size. A better delivery option would be useful.The use of Paypal was great but the choice of using Startrack as the delivery carrier was bad. The response from a feedback query from me was handled well but could have been better.
Use of PayPal was great as it is perfectly safe
The delivery of the purchased item could have been managed better through a different carrier.
Questions & Answers
I wonder why (DR750-2CH LTE 4G) works only in Australia and Japan, while any GSM cell phone can work in any country in the world?
Based on my career in telecommunications I reviewed the technical data of the Australian operator (the LTE band), and I assume that your camera would operate in other countries as well. Do I miss something here?
Deakin F.Linelink Online
Thanks for your message, I can only talk to the suitability of this item in the Australian market, you'd need to contact Blackvue directly. But the modem in this device is only suitable for use with the Vodafone network in Australia.
I have a question regarding dash can installation, I have booked in for a customer supplied unit, paid the money, and it has been over a week now and I haven’t had any company from you at all, my installation was requested for the 29/5/20.
Can you tell me what is happening
Deakin F.Linelink Online
Barrie, you'll see a confirmation message in your email. Your installation is all booked for today. Thanks again for your business.
Thank you for your quick response, installation done and dusted, no trouble, no fuss, thank you for the service, gladly recommend you to anyone that requires a dashcam fitted, whether one of your own, or one bought from linelink, get a professional from the start, and not a back yarder, who thinks they know what they are doing, yep, my fault, for not getting a professional.
Deakin F.Linelink Online
Barrie, as the song says, "you took the words right out of my mouth". In all seriousness, it pays to get your Dash Cam professionally installed. Not only does it protect your vehicle's electrical system but also your Dash Cam. Most notably too, you know your Dash Cam will work when it needs to. So glad we were able to help you and we lived up to your expectations! A big thank you to you Barrie for your custom, we appreciate it!
Order 5734 what is happening you send me email saying 20/5 and still nothing what's gong on.
hello, i don't work for linelink but have bought things. i have noticed that due to this stupid covid-19 it is talking almost everything ut to a week longer to get to me. maybe that will be the same for you. Maybe track your item with tracking number and ring AusPost. hope this helps and hope your item is recieved.
Deakin F.Linelink Online
Due to the Corona Virus pandemic there are some delays right across the supply chain at the moment and that is having an impact on all deliveries at the moment. This is due to the reduced capability of flights to transport goods in and out of Australia and similarly, in Australia itself. Unfortunately these delays are unavoidable due to the environment we are in. With most goods that we sell coming from Asian manufacturers our inbound deliveries have been delayed. This coupled with the outbound delays Australia Post is currently experiencing in their delivery network means we, like other dealers are having longer delivery times. Please reach out to us at firstname.lastname@example.org and we can help you with your individual consignment. Thanks for your business and your patience - we appreciate it at this difficult time.
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