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Linelink Online

Linelink Online

4.3 from 224 reviews · View Statistics

Reviews

  • Product Quality
    4.5 (4)
  • Return Claim MadeYes (0) · No (4)
  • Shipping
    1.7 (3)
  • Warranty Claim MadeYes (0) · No (4)
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WV X.

WV X.Perth, WA

  • 2 reviews

Questionable conduct

published
Product Quality
Shipping
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1 comment
Linelink Online
Deakin F.Linelink Online
Peter

Peter

  • 4 reviews
  • 1 like

Product is fine, but website lies about dispatch times

published

The product is fine, but the website lies about dispatch times. There is a countdown clock saying order before a certain time and it will be dispatched the same day. Like others have said this is a lie. the order was dispatched 2 days later, with Express Post delivery taking 4 days from order. If the website didn't lie to all customers about same day dispatch this would be a 5 star review.

Product Quality
Shipping
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2 comments
Linelink Online
Deakin F.Linelink Online
Peter
Peter
Hayden L.

Hayden L.Greater Melbourne (Outer), VIC

  • Verified customer

Slow shipping & poor communication!

published

I purchased a product from their eBay store with express shipping. It didn’t arrive for several days, with the dispatch label showing that it was posted the day I ordered it; meaning they didn’t send it via express post. Throughout the whole process they didn’t provide me with the tracking number (even though I asked), I assume to cover up the fact that they weren’t actually using express post.

Product Quality
Incentivised ReviewNo
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1 comment
Linelink Online
Deakin F.Linelink Online
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Andy

AndySydney

  • 10 reviews
  • 14 likes

Basic website functionality, no tracking, fast email response but not really helpful

published
Incentivised ReviewNo
1 comment
Linelink Online
Deakin F.Linelink Online
Aaron

AaronPerth, WA

  • 3 reviews
  • 1 like

Shipping took to long

published

Bought a Viofo dash cam online from Linelink after seeing a deal posted on Ozbargain. From ordering online to receiving the dash cam took 1 day less than 3 weeks which is too long.

Also no tracking details provided despite having asked for them. Not sure why they are unable to provide tracking details. Was advertised as Express Post but there was nothing express about it.

Product Quality
Shipping
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1 comment
Linelink Online
Deakin F.Linelink Online

Deceptive

published

I thought I was buying a BlackVue SD card and received some other brand which they say is the same.If I wanted an other brand I would have bought it.Great service but false advertising

2 comments
Linelink Online
Deakin F.Linelink Online
Kevins1874
Kevins1874
  • Verified customer

Unprofessional service

published

I bought a Blackvue 128GB micro SD card and it worked well after a few months. I contacted them for replacement because it was still covered by warranty but it took a few emails for them to respond properly. I sent the defective card but it took a couple of weeks for the replacement to arrive.

BUT they sent the wrong one: a 32 GB micro SD card and not the 128 GB that was originally purchased. They tried to apologize by sending a couple of cheap tools alongside the correct replacement but how they handled the warranty claim was really unprofessional.

3 comments
Linelink Online
Deakin F.Linelink Online
Dexter Mejia
Dexter Mejia

The product failed again and Linelinkonline has refused to entertain us this time. They told us to contact the supplier directly.

Linelink Online
Deakin F.Linelink Online
  • Verified customer

Slow post

published

Mmmmmm Somebody stuffed up but no one saying anything. No explanation or apology. Would have given good review had someone explained the problem. Luckily was in no big hurry for cable. Annoyed that part was ordered Tuesday and not sent till Friday and not until I inquired as to where it was.

1 comment
Linelink Online
Deakin F.Linelink Online

Tricky Start But Great Ending

published
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Jack

JackBrisbane

  • 6 reviews
  • 1 like

Still Waiting

published

Still waiting for a phone ordered 3 weeks ago. Never received shipping advice or tracking info. Take a long time to answer queries.

Neil * leslie

Neil * leslieMelbourne - carnegie

Purchasing

published

I would like to complain about your recent recent decision to not be able to contact sellers prior to purchase. This makes it bloody difficult. Regards. Neil

MM

MMMelbourne

  • 10 reviews
  • 7 likes

No response

published

I order two weeks ago. Received confirmation email, and another email saying a 15 working days wait. I am still waiting. Asked few times for tracking numbers, by email , and left message on phone number 1300.
No response so far. I don't really like the 'no response' bit.

People great, delivery awful.

published

I ordered my tablet on the 24th August. It is now 30th August and it is apparently still in transit only just having left HK on the 28th. After paying nearly $30 for "fast courier service" that is what I expected. Staff answered my questions extremely well and because of that, I ordered from you. If you don't have something in stock you should say so.
Email queries answered fast - except for 'where is my tablet'? one.
Delivery is expensive and very slow. I would have rated Linelink as 'excellent' if not for this.

leon

leonmelbourne

linelink experience

published

secure buying transaction and delivery. but the delivery took too long ,15 days is not fast shipping at all.by the time i got it prices were down by almost 100 $ on online stores . the wait was too long for the phrase fast shipping .but good service all in all
secure transaction and delivery.
delivery too slow

Eh

published

Bought a 32" led tv from them. Prices were unbeatable, (talking approx $300 cheaper then harvey norman/jb hifi etc) Ordered on Saturday night, tv arrived friday evening. Only issue with this purchase is their customer service - it just doesn't exist period. Rang them twice trying to find out the tracking number only be hung up on both times, several emails later resulted in them finally answering 4 days later. Otherwise all good.
Cheapest prices i've seen
Customer service is terrible

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vallipuram

vallipuramWantirna

was easy to use

published

Prices were reasonable and the web pages were easy to use. I will be trying it more often and will be checking the newsletter from time to time. I hope it does not get jaded over time like the other online sites. That is all I can tell you for now

Gingersteps

Gingerstepscoffs harbour

Mixed thoughts

published

The phone came quickly (direct import) and took about 8 Days. However the box was opened when I received it and now the screen seems to stall with weird characters on it - hopefully this was a once off. I have had the phone two days now so I am not sure what to think - lets see how the customer service goes...
fast delivery
box was opened. product may be faulty.

Satisfactory service poor delivery

published

I found the information displayed not as I would expect from a firm this size. A better delivery option would be useful.The use of Paypal was great but the choice of using Startrack as the delivery carrier was bad. The response from a feedback query from me was handled well but could have been better.
Use of PayPal was great as it is perfectly safe
The delivery of the purchased item could have been managed better through a different carrier.

See all Linelink Online reviews

Questions & Answers

Ibrahim A.S

Ibrahim A.Sasked

Hi dears

I wonder why (DR750-2CH LTE 4G) works only in Australia and Japan, while any GSM cell phone can work in any country in the world?

Based on my career in telecommunications I reviewed the technical data of the Australian operator (the LTE band), and I assume that your camera would operate in other countries as well. Do I miss something here?

BR

1 answer
Linelink Online
Deakin F.Linelink Online

Thanks for your message, I can only talk to the suitability of this item in the Australian market, you'd need to contact Blackvue directly. But the modem in this device is only suitable for use with the Vodafone network in Australia.

Bazza

Bazzaasked

I have a question regarding dash can installation, I have booked in for a customer supplied unit, paid the money, and it has been over a week now and I haven’t had any company from you at all, my installation was requested for the 29/5/20.
Can you tell me what is happening

3 answers
Linelink Online
Deakin F.Linelink Online

Barrie, you'll see a confirmation message in your email. Your installation is all booked for today. Thanks again for your business.

Bazza
Bazza

Thank you for your quick response, installation done and dusted, no trouble, no fuss, thank you for the service, gladly recommend you to anyone that requires a dashcam fitted, whether one of your own, or one bought from linelink, get a professional from the start, and not a back yarder, who thinks they know what they are doing, yep, my fault, for not getting a professional.

Linelink Online
Deakin F.Linelink Online

Barrie, as the song says, "you took the words right out of my mouth". In all seriousness, it pays to get your Dash Cam professionally installed. Not only does it protect your vehicle's electrical system but also your Dash Cam. Most notably too, you know your Dash Cam will work when it needs to. So glad we were able to help you and we lived up to your expectations! A big thank you to you Barrie for your custom, we appreciate it!

Richard V.

Richard V.asked

Order 5734 what is happening you send me email saying 20/5 and still nothing what's gong on.

3 answers
richard08
richard08

hello, i don't work for linelink but have bought things. i have noticed that due to this stupid covid-19 it is talking almost everything ut to a week longer to get to me. maybe that will be the same for you. Maybe track your item with tracking number and ring AusPost. hope this helps and hope your item is recieved.

Richard V.
Richard V.

Sorry mate I thought it was them thanks any way.

Linelink Online
Deakin F.Linelink Online

Richard,

Due to the Corona Virus pandemic there are some delays right across the supply chain at the moment and that is having an impact on all deliveries at the moment. This is due to the reduced capability of flights to transport goods in and out of Australia and similarly, in Australia itself. Unfortunately these delays are unavoidable due to the environment we are in. With most goods that we sell coming from Asian manufacturers our inbound deliveries have been delayed. This coupled with the outbound delays Australia Post is currently experiencing in their delivery network means we, like other dealers are having longer delivery times. Please reach out to us at info@linelink.com.au and we can help you with your individual consignment. Thanks for your business and your patience - we appreciate it at this difficult time.

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