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Linelink Online

Linelink Online

4.3 from 227 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (9)
  • Return Claim MadeYes (2) · No (12)
  • Shipping
    1.9 (9)
  • Warranty Claim MadeYes (1) · No (13)
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Michael D.

Michael D.South East Queensland, QLD

Never showed up to install dash cam

published

Do not book this company to install complete any dash camera installations. Linelink just subcontracts installation jobs out to dodgy sub contractors.

The installer did not show up on the original booked date and requested to reschedule. The installer again did not show up on the rescheduled date and did not contact me since.

I have had to put a refund request through Paypal as Linelink makes you pay up front for services they don't provide.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Linelink Online
Deakin F.Linelink Online
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  • Verified customer

Terrible. Do not buy from this company

published
Incentivised ReviewNo
Warranty Claim MadeNo
1 comment
Linelink Online
Deakin F.Linelink Online
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installation no show

published

linelink provide an installation service/product. We purchased camera and required pack to have the unit installed. we book a technician to install it 3 weeks in advance. we received the confirmation of the installation date and time. I took the day off work for the installation and no on showed up. emailed prior to the scheduled day and no response from Linelink. I can not say if the product itself is good as it hasn't been installed. will I get reimbursed for my day in leave - no I think not. not happy with the service from linelink.

Shipping
Incentivised ReviewNo
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1 comment
Linelink Online
Deakin F.Linelink Online
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Julian L.

Julian L.Sydney, NSW

Nothing but lies

published

They lied about having an item in stock when they didn’t. They told me the stock was ‘still on the shipping dock’ post purchase. I asked for a refund so I could purchase the item somewhere else. Needed it for a birthday present so couldn’t wait a month for the stock to come In. They then lied about shipping my order. They said it was dispatched, but couldn’t give me a tracking code. Thought something was a bit fishy, so I asked for the tracking code, at which point they canceled my order and said it was never shipped. Very unreliable.

Incentivised ReviewNo
4 comments
Linelink Online
Deakin F.Linelink Online
Julian L.
Julian L.

I think you know the above is a lie. I received an email saying my order was dispatched. You've also now breached the Privacy Act by listing my address on a public forum. You should be ashamed.

Linelink Online
Deakin F.Linelink Online
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Misleading on deliver time and stock levels

published

Extremely late delivery with misleading information regarding timeframe/stock. Promised a rough delivery date on 2 occasions with neither being correct, now been waiting over 14 business days since ordering without even receiving a tracking number. I assume they have no stock but will not tell me this. Very misleading and would advise buying elsewhere even if they say in stock!

Shipping
Incentivised ReviewNo
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Not in stock

published

You sold me an item which you didn't even have in stock, then tried to explain why it took nearly 4 weeks to arrive. The blame game doesn't work when you admitted you didn't have it.
Poor service. Why sell an item you don't have?

Product Quality
Shipping
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karabash78

karabash78Darling Downs, QLD

  • Verified customer

Order still not delivered and terrible customer service

published
Shipping
Incentivised ReviewNo
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1 comment
Linelink Online
Deakin F.Linelink Online
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Nita

Nita

  • 2 reviews
  • 2 likes

customer service is terrible

published

made order no confirmed email no tracking info no updates and top it off slow automatic email on covid delay re emails all ignored tried call no answer .. terrible customer service and if do end up with the stock can you emagine if you need anything under warantee go local ppl save time and your money

Shipping
Incentivised ReviewNo
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1 comment
Linelink Online
Deakin F.Linelink Online
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Le Van

Le VanBraybrook

Very rude customer rep and nonrefund

published

Do not buy any product from this seller, very bad custumer rep and will not refund for faulty dashcam. Bought dashmate-1200 keep email back and forward ended up the dashcam in the rubbish that what the Linkline Online want.

Product Quality
Incentivised ReviewNo
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3 comments
Linelink Online
Deakin F.Linelink Online
Le Van
Le Van

I still have the screenshot of the convo with Linelink Online Custumer Rep from Kogan. I contact serveral times. I did complete the RP link last week no reply either.

Linelink Online
Deakin F.Linelink Online
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WV X.

WV X.Perth, WA

  • 2 reviews

Questionable conduct

published
Product Quality
Shipping
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1 comment
Linelink Online
Deakin F.Linelink Online
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Peter

Peter

  • 4 reviews
  • 1 like

Product is fine, but website lies about dispatch times

published

The product is fine, but the website lies about dispatch times. There is a countdown clock saying order before a certain time and it will be dispatched the same day. Like others have said this is a lie. the order was dispatched 2 days later, with Express Post delivery taking 4 days from order. If the website didn't lie to all customers about same day dispatch this would be a 5 star review.

Product Quality
Shipping
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2 comments
Linelink Online
Deakin F.Linelink Online
Peter
Peter
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Hayden L.

Hayden L.Greater Melbourne (Outer), VIC

  • Verified customer

Slow shipping & poor communication!

published

I purchased a product from their eBay store with express shipping. It didn’t arrive for several days, with the dispatch label showing that it was posted the day I ordered it; meaning they didn’t send it via express post. Throughout the whole process they didn’t provide me with the tracking number (even though I asked), I assume to cover up the fact that they weren’t actually using express post.

Product Quality
Incentivised ReviewNo
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1 comment
Linelink Online
Deakin F.Linelink Online
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Andy

AndySydney

  • 10 reviews
  • 14 likes

Basic website functionality, no tracking, fast email response but not really helpful

published
Incentivised ReviewNo
1 comment
Linelink Online
Deakin F.Linelink Online
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Aaron

AaronPerth, WA

  • 3 reviews
  • 1 like

Shipping took to long

published

Bought a Viofo dash cam online from Linelink after seeing a deal posted on Ozbargain. From ordering online to receiving the dash cam took 1 day less than 3 weeks which is too long.

Also no tracking details provided despite having asked for them. Not sure why they are unable to provide tracking details. Was advertised as Express Post but there was nothing express about it.

Product Quality
Shipping
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1 comment
Linelink Online
Deakin F.Linelink Online
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JMCG

JMCGSouth East Queensland, QLD

Did not provide the advertised product

published

I purchased a Viofo HK3 Hardwire kit. The kit I was sent was a cheaper version with no automatic low voltage functionality.

I am currently in the process of sorting this out, but it should never happen in the first place. I highly recommend people avoid any company who bait and switch products.

Product Quality
Shipping
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6 comments
Linelink Online
Deakin F.Linelink Online
JMCG
JMCG
JMCG
JMCG

3 days and still no replacement product or any form of communication apart from the above comment.

Could you please confirm this has been express posted?

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PeteInPerth2

PeteInPerth2Perth

  • 19 reviews
  • 9 likes

Don't believe them when the website says they have stock and do same day shipping!

published

Claimed item was in stock and same day shipped, I didn't hear anything for three days and after being fobbed off a couple of times on chat they eventually admitted they didn't have it in stock. So they wont tell you they are not in stock, they just sit on your order. What is worse, the website still showed it in stock and able to ship within 24 hours - so don't believe them when they show they have something in stock. Probably drop shippers who don't know the suppliers stock levels. Took just over a week to get a refund back through PayPal. Plenty of other companies to choose, so I recommend avoiding these people.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Linelink Online
Deakin F.Linelink Online
PeteInPerth2
PeteInPerth2
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Chad a

Chad a

  • 2 reviews

No contact number

published

You have shipped my order to VIC and have no way of contacting you? poor business. how does a business in this day not have a contact line to discuss on going orders etc

Product Quality
Incentivised ReviewNo
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1 comment
Linelink Online
Deakin F.Linelink Online
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Product completely different to the advertising

published

Line link seems to think i wouldn't notice providing a completely different product than was advertised ridiculous business strategy.

Furthermore the unit they sent me looks to have been used previously - looks like they do this to most customers.

1 comment
Linelink Online
Deakin F.Linelink Online
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Craig

CraigBrisbane

  • Verified customer

Worse customer service. Only care about sales not customer experience

published

Simple review - i bought a tamper proof case for the dash camera and as i saw my model number in the description i did not notice there was multiple types. I only realised i ordered the wrong one once i couldn't install it. I contacted linelink who didn't want a bar of it i was hoping as a loyal customer who buys all the products i need from them that they would let me return it for the correct one even at a small fee but they didn't want to hear it. Loyalty doesn't pay so it looks like ill be buying from elsewhere from now on as customer experience doesn't matter to Linelink only sales.

1 comment
Linelink Online
Deakin F.Linelink Online
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Jam

JamBrisbane

  • Verified customer

Hate this company. Marketing that I unsubscribe from

published

Simple Ebay purchase and they think they can reuse my personal details to bombard me with more surpufilous crap. Leave me alone please.

2 comments
Linelink Online
Deakin F.Linelink Online
Jam
Jam

FYI it is against eBay policies to use my personal email for unsolicited emails. Suggest you read up on the rules:
https://www.ebay.com/help/policies/member-behaviour-policies/membertomember-contact-policy?id=4262#section2

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Page 1 of 3
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Questions & Answers

Ibrahim A.S

Ibrahim A.Sasked

Hi dears

I wonder why (DR750-2CH LTE 4G) works only in Australia and Japan, while any GSM cell phone can work in any country in the world?

Based on my career in telecommunications I reviewed the technical data of the Australian operator (the LTE band), and I assume that your camera would operate in other countries as well. Do I miss something here?

BR

1 answer
Linelink Online
Deakin F.Linelink Online

Thanks for your message, I can only talk to the suitability of this item in the Australian market, you'd need to contact Blackvue directly. But the modem in this device is only suitable for use with the Vodafone network in Australia.

Bazza

Bazzaasked

I have a question regarding dash can installation, I have booked in for a customer supplied unit, paid the money, and it has been over a week now and I haven’t had any company from you at all, my installation was requested for the 29/5/20.
Can you tell me what is happening

3 answers
Linelink Online
Deakin F.Linelink Online

Barrie, you'll see a confirmation message in your email. Your installation is all booked for today. Thanks again for your business.

Bazza
Bazza

Thank you for your quick response, installation done and dusted, no trouble, no fuss, thank you for the service, gladly recommend you to anyone that requires a dashcam fitted, whether one of your own, or one bought from linelink, get a professional from the start, and not a back yarder, who thinks they know what they are doing, yep, my fault, for not getting a professional.

Linelink Online
Deakin F.Linelink Online

Barrie, as the song says, "you took the words right out of my mouth". In all seriousness, it pays to get your Dash Cam professionally installed. Not only does it protect your vehicle's electrical system but also your Dash Cam. Most notably too, you know your Dash Cam will work when it needs to. So glad we were able to help you and we lived up to your expectations! A big thank you to you Barrie for your custom, we appreciate it!

Richard V.

Richard V.asked

Order 5734 what is happening you send me email saying 20/5 and still nothing what's gong on.

3 answers
richard08
richard08

hello, i don't work for linelink but have bought things. i have noticed that due to this stupid covid-19 it is talking almost everything ut to a week longer to get to me. maybe that will be the same for you. Maybe track your item with tracking number and ring AusPost. hope this helps and hope your item is recieved.

Richard V.
Richard V.

Sorry mate I thought it was them thanks any way.

Linelink Online
Deakin F.Linelink Online

Richard,

Due to the Corona Virus pandemic there are some delays right across the supply chain at the moment and that is having an impact on all deliveries at the moment. This is due to the reduced capability of flights to transport goods in and out of Australia and similarly, in Australia itself. Unfortunately these delays are unavoidable due to the environment we are in. With most goods that we sell coming from Asian manufacturers our inbound deliveries have been delayed. This coupled with the outbound delays Australia Post is currently experiencing in their delivery network means we, like other dealers are having longer delivery times. Please reach out to us at info@linelink.com.au and we can help you with your individual consignment. Thanks for your business and your patience - we appreciate it at this difficult time.

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