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Linelink Online
Michael BMetropolitan Adelaide, SA
A good result after a rocky start
Booked an install through Linelink 10 days in advance, no one arrived to do the job.
Contacted Linelink and was happy with the replies I received, they were very good in organising a new installation. The new installer was very very good at his job, could not be happier. The cameras are working well, I am amazed at the clarity of the videos they produce.
I am happy to recommend Linelink as a seller of Blackvue equipment and to have an installation done through them.
Michael B
2 comments
I have accepted the apology and the rebooked installation, all is now good.
GaryGreater Melbourne (Outer), VIC
Worth the money
Rather easy to navigate, installation was neat. Had a motorbike run up the back of me last week and used the footage for my claim and the police even asked for a copy for future reference
1 comment
Deakin F.Linelink Online
Gary, thanks so much for the review of Linelink Online. Having seen the footage, I can say that the Blackvue DR750S-2CH that we installed in your vehicle showed very clearly that the motorcycle was cl...
Read moreearly at fault. We were so happy to be able to provide you with a high quality Dash Cam solution and we are happy that you are pleased with your Blackvue installation. Thanks for choosing the Dash Cam Experts - Linelink Online.The reviewer stated that an incentive was offered for this review
Other Electronics & Computing Shops
Neil WSouth East Queensland, QLD
- 14 reviews
- 1 like
- Verified customer
Great Product at Good Price
I purchased a Cellink Neo from Linelink Online as the one they stock has all the connectors included for hardwire or cigarette lighter socket for power input as well as cigarette socket and three wire output cables. Every combination possible for power input and power output to dash camera is covered with the supplied cables and connectors. They also have competitive pricing.
The only minor constructive criticism I have was I was not informed my order was delayed. I did not find this out until I sent a query as tracking was indicating shipment...
Read more had occurred but no tracking status was showing during the course of the four days there after. Upon sending a query (which was answered promptly) I was advised that delivery was delayed due to stock being water damaged and awaiting arrival of next shipment. I expressed concern that the system shows my order shipped when this is not the case. I was advised that when an order is placed the system automatically generates the parcel consignment label and at that point the Australia Post system immediately sends you an email advising of the tracking data. I assume this system works well when you have stock which is despatched on time. I must admit my queries were answered promptly (within two hours) but it would have saved a lot of anxiety if I was informed the delivery was delayed without me having to send a query. Would I use Linelink Online for future purchases? Yes I would but please inform your customers when there is a delay in shipping there order.1 comment
Deakin F.Linelink Online
Neil, thanks very much for your review, we really appreciate you taking the time to write and list your feedback. We do appreciate it and we do act on it. Unfortunately, sometimes there are delays wit...
Read moreh inbound stock and your order was caught in one of those delays. 99% of the time our orders ship out overnight so we do get it right most of the time. Your feedback has been passed on to Management as we read and act on each bit of feedback we receive. Thanks again and we hope to see you back soon!Find out how Linelink Online compares to other Electronics & Computing Shops
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WV X.Perth, WA
- 2 reviews
Questionable conduct
Good range of quality products and competitive prices BUT unfortunately all tarnished by their lack of communication and professionalism.
They lied about my order being sent when they didn't even have the stock on hand to begin with, and then they bluntly lied on their ebay feedback account about providing me with daily updates about the delay, where in actual fact they only replied once, and only because I chased them up one week after they dishonestly marked the item as sent. Based on some of their negative feedback comments, it seems that ...
Read moresimilar issues have occured in the past as well. I actually left a neutral feedback as I did receive the item in the end, but they still couldn't admit their mistakes or just leave it as is, but instead they continued lying to cover them up. Please take this as a constructive feedback as whoever is responsible for managing your ebay account should probably be looking at their team responses more closely to prevent any reputational risk for your company.1 comment
Deakin F.Linelink Online
Thank you very much for taking the time to write a review. We aim to ship all our orders overnight and this occurs in most cases. From time to time there are variances to this where we can't ship item...
Read mores by air (specific batteries), where outside a delivery area (remote) or other circumstances. We always aim to advise customers as soon as we are aware of a delivery delay. We certainly don't lie and you'll see we have many happy customers as we always go the extra mile. In your case I am very sorry that we let you down and if you email us we'll be only too happy to do what we can to make your experience better. Thank you for the reply!Peter
- 4 reviews
- 1 like
Product is fine, but website lies about dispatch times
The product is fine, but the website lies about dispatch times. There is a countdown clock saying order before a certain time and it will be dispatched the same day. Like others have said this is a lie. the order was dispatched 2 days later, with Express Post delivery taking 4 days from order. If the website didn't lie to all customers about same day dispatch this would be a 5 star review.
2 comments
Deakin F.Linelink Online
Peter, thank you very much for taking the time to write a review. We aim to ship all our orders overnight and this occurs in most cases. In fact when we look across our entire order matrix from last m...
Read moreonth 97% of our orders were delivered next day. Sometimes there are circumstances that are out of our control that have an impact on delivery and we do what we can do alert our customers of any significant delays. We certainly don't lie about our delivery times though and you'll see there are many happy customers listed on Product Review. We take on your feedback and am very sorry that we didn't live up to your expectations this time.Delivery is out of your control, and I have no issue with the delivery time. Looking through the reviews here, I think you will find the promise of same day dispatch not being met is a common issue, n...
Read moreot an isolated case. Had your site not promised same day dispatch I would have left a five star review. Just remove the stupid countdown clock promising same day dispatch and your ratings will lift. Dispatch within a couple of days is acceptable to most, had same day not been promised.Hayden L.Greater Melbourne (Outer), VIC
- Verified customer
Slow shipping & poor communication!
I purchased a product from their eBay store with express shipping. It didn’t arrive for several days, with the dispatch label showing that it was posted the day I ordered it; meaning they didn’t send it via express post. Throughout the whole process they didn’t provide me with the tracking number (even though I asked), I assume to cover up the fact that they weren’t actually using express post.
1 comment
Deakin F.Linelink Online
Hayden, thank you for your review. I've looked at your order and can see that it was sent via Startrack Couriers, not with Australia Post. We are taking up the delivery delay with Startrack as they no...
Read morermally deliver overnight. The iSmartGate product that you ordered is a new product in Australia and is fulfilled from our QLD logistics facility and it looks like we were awaiting stock from Remsol who are in Spain and that the inbound stock was delayed slightly. We apologise for the delay and as you will see from most of our reviews, our delivery time frame is overnight in most cases. We hope you'll give us another chance in the future because we aim to please our customer base as we like happy customers not unhappy ones!AndySydney
- 10 reviews
- 14 likes
Basic website functionality, no tracking, fast email response but not really helpful
Very basic website design, not the greatest experience, annoying pop-ups. Don't be fooled by it saying next day delivery, because that didn't happen. Does not provide shipping tracking information, you need to email and ask for it, however, even after I have requested it by email, I was told that there were "thousands of orders", and that I should receive my items 7-10 days later, no tracking was given.
Now, although the company doesn't meet many of the standard expectations of modern online vendors, the packaging was quite well and it did en...
Read mored up arriving after about a week. I did also noticed that their response to emails was fast before my item was delivered and quite delayed once the item has been delivered. So if you are happy to wait for your item, with no visibility of when it will be delivered, the site sometimes can be quite competitive with their pricing so it is worth considering.1 comment
Deakin F.Linelink Online
Thanks for your review Andy. In fairness, for this special deal on Ozbargain we did advertise that shipping would take place on the 10th of July via Express Post. In accordance with that commitment we...
Read more shipped on the 9th and 10th but unfortunately our freight partner Australia Post let us down. Many of the consignments from this special deal took more than 8 days to arrive and Australia Post are investigating the "why" now. Ordinarily delivery is 1-3 days via Express Post and we do add tracking to all our consignments. With this being an Ozbargain Deal it was handled a little differently as it was a joint promotion we ran with Viofo Australia. In any event, we take all your feedback on board and appreciate it. I hope you enjoy your Viofo A129, they are one of our best sellers! Have a great day!AaronPerth, WA
- 3 reviews
- 1 like
Shipping took to long
Bought a Viofo dash cam online from Linelink after seeing a deal posted on Ozbargain. From ordering online to receiving the dash cam took 1 day less than 3 weeks which is too long.
Also no tracking details provided despite having asked for them. Not sure why they are unable to provide tracking details. Was advertised as Express Post but there was nothing express about it.
1 comment
Deakin F.Linelink Online
Thanks for your review Aaron. On this special deal on Ozbargain we did advertise that shipping would take place on the 10th of July via Express Post. In accordance with that commitment we shipped on t...
Read morehe 10th but unfortunately our freight partner Australia Post really dropped the ball. Whilst we shipped on the 10th of July many of the consignments from this special deal took more than 8 days to arrive. We are taking this up with Australia Post management as this is totally not acceptable. So we will wear this one, we apologise for the delay you encountered once the consignment was lodged and we can assure you that such delays are not standard practice for us. We hope you enjoy using your Viofo Dash Cam.Other Electronics & Computing Shops
DebHunter Region, NSW
Soooo much easier.
Absolutely awesome. Love it.
Great customer service. Easy to set up (all by myself)
1 comment
Deakin F.Linelink Online
Deb, thanks so much for your positive review of Linelink Online. We love happy customers as it validates our business mantra of happy customers, high quality products at the best prices. We hope to see you back here at Linelink Online again soon!
Find out how Linelink Online compares to other Electronics & Computing Shops
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dbareis
- 29 reviews
- 15 likes
- Verified customer
Reasonable price for the DashCam
Linelink's banner adv said 20% off ALL dashcams so that's what I wanted, however, they didn't give it to me! They would only give me 10%, so their banner lied and I don't like that.
I had a bit of trouble getting correct invoices for payment but after all that was sorted out, the camera & power kit arrived reasonably quickly.
Of course, I have now seen the camera at 30% off online, but I think this place is one of the better priced online stores, just double check everything.
2 comments
Deakin F.Linelink Online
Thanks very much for your review and your feedback, we really do appreciate it. We aim to always offer the best prices, fast and free delivery and great support. We also have our best price guarantee ...
Read morein place to ensure you always get the best price. Whilst some may offer 30% off, it depends on what their starting price is. And don't forget, we'll always beat them on price anyhow - we will always offer the best prices! Thanks again for taking the time to provide feedback and your review, we hope you enjoy your Blackvue Dash Cam purchase. We hope to be able to help you out again!Your "best price guarantee" has disclaimers so isn't actually a "guarantee" more of an "aim" or perhaps "guideline". The 30% off was off the same starting price so I definitely lost out there :-( Anyway you can't win them all :-)
Deceptive
I thought I was buying a BlackVue SD card and received some other brand which they say is the same.If I wanted an other brand I would have bought it.Great service but false advertising
2 comments
Deakin F.Linelink Online
Kevin, there's no false advertising or deception at Linelink Online. The memory card you have received is a genuine Blackvue memory card from AutoBlackBox Australia, the sole Australian distributor of...
Read more Blackvue Dash Cameras and Blackvue Accessories in Australia. As we indicated to you in our messaging, you can even call them on (08) 6267 5167 and they'll verify this statement. Just to reiterate, we are a fully approved Blackvue Australia Reseller (Dealer 904) and we only sell 100% Blackvue Australia sourced Blackvue Dash Cameras and Accessories.Well if that’s the case then have a photo of a MLC Endurence SD card on your eBay site. You don’t do that because you are deceptively selling cards on the back of BlackVues name.Its wrong ,it is uneth...
Read moreical and you know it and you need to fix it.change your marketing on eBay so people can buy in confidence.- Verified customer
Quick response
price is very good comparing to other online store and once order was place they keep you inform of your delivery detail.
3 comments
Deakin F.Linelink Online
Steve, thanks for your review of Linelink Online. We appreciate your comments and hope to see you back again soon.
I have a question that need to speak with one of your operator how can I have a verbal conversation?
Deakin F.Linelink Online
Hey Steve, we are purely online and that is how we keep our prices so low as we don't have teams of customer service people to answer calls. Having said that, you can email us at info@linelink.com.au ...
Read more24 X 7 or call on (03) 9034 5194 and leave a message if we are unavailable.- Verified customer
Unprofessional service
I bought a Blackvue 128GB micro SD card and it worked well after a few months. I contacted them for replacement because it was still covered by warranty but it took a few emails for them to respond properly. I sent the defective card but it took a couple of weeks for the replacement to arrive.
BUT they sent the wrong one: a 32 GB micro SD card and not the 128 GB that was originally purchased. They tried to apologize by sending a couple of cheap tools alongside the correct replacement but how they handled the warranty claim was really unprofessional.
3 comments
Deakin F.Linelink Online
Dexter, we don't always get it right but we try very hard to ensure our customers are always happy. As you'll see, most customer are extremely happy with our service. I've looked into your warranty tr...
Read moreansaction and a replacement card was sent within 48 hours of receiving your faulty card however Australia Post lost the article. We only heard from you a few weeks later when you advised that you hadn't received anything which is when a replacement was immediately dispatched. Unfortunately in the rush to immediately get a replacement to you our warehouse erroneously sent you a 32Gb however when you notified us we immediately sent the 128Gb replacement. Certainly not the smoothest transaction however we acted quickly to fix our mistakes and certainly tried to rectify the situation for you. Again, we are sorry that you are not impressed with our service on this occasion. We hope you'll let us make it up to you on your next purchase, please email us and we'll ensure you get a great deal to compensate you.The product failed again and Linelinkonline has refused to entertain us this time. They told us to contact the supplier directly.
Deakin F.Linelink Online
Dexter, I'm afraid you seem to have misunderstood our email to you. You purchased a memory card from us 6 months ago. We don't simply replace upon demand to do so. We simply advised you by email as to...
Read more the correct process for obtaining a replacement under warranty after such a period of time has elapsed. We can manage this for you using our RA Process or you can manage this directly using the Blackvue warranty process.brycea2005Tuggerah
Great price, fast delivery but still no tax invoice :(
Product was a great price and delivery was within 2 days but after numerous requests I still do not have a tax invoice for the item, sours an otherwise good buying experience.
1 comment
Deakin F.Linelink Online
Thank you so much for your review and your feedback. I've checked and our system has emailed your Tax Invoice to all of the e-mail addresses you have provided. Have you checked your SPAM folders? We h...
Read moreave actually emailed it 4 times according to the system logs. Please email us the correct email address at info@linelink.com.au and we'll email it again for you.Other Electronics & Computing Shops
Peter BaliPerth WA
- 4 reviews
- 1 like
Good camera but not perfect
The store offers good pricing and communications BUT the delivery service they use (Australia Post), is useless, I know this is not a reflection on this company, but they need to review them.
1 comment
Deakin F.Linelink Online
Peter, thank you so much for your review, we really appreciate it and the feedback. We have passed your feedback over to Australia Post and our logistics team. We monitor all our outbound Blackvue Das...
Read moreh Camera consignments very closely and we have an overnight delivery strike rate with Australia Post of 98.7%. Thank you again! - www.linelink.com.auFind out how Linelink Online compares to other Electronics & Computing Shops
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- Verified customer
Slow post
Mmmmmm Somebody stuffed up but no one saying anything. No explanation or apology. Would have given good review had someone explained the problem. Luckily was in no big hurry for cable. Annoyed that part was ordered Tuesday and not sent till Friday and not until I inquired as to where it was.
1 comment
Deakin F.Linelink Online
Thanks for your review. I've just checked our customer contact logs and we sent three emails to you that we didn't receive a response from regarding your order. If there's any issue with an order or w...
Read moree need clarification we always contact all customers promptly as we did in your case. In any event, we hope you are happy with your order and if there's anything else we can do to assist then please contact us via online chat or via email at our web site - www.linelink.com.auPerfect item, was a must for my dashcam
Item was perfect, delivery wasn't ideal but due to courier, the vendor was very professional in dealings. Would definitely buy from again
- Verified customer
Came Good When I really Needed Quicker Delivery
My small business iPhone 5 (from Linelink previously) "died" from a terminal fall so I obviously needed a replacement asap. There was an unavoidable small delay in delivery time but I was kept advised of the 6+ delivery progress and received a big effort in my particular circumstances to get one asap with lots of apologies/concern to lessen the distress - the advertised significant discount off the Apple Store price was worth it. Proof of my satisfaction is that I have just purchased eldest daughter a iPhone 6 for her 21st - and its physical delivery time frame will match that of the original iPhone 5. If saving $$$ isn't important don't shop online here is you want "instantaneous'" delivery.
Tricky Start But Great Ending
This was my first experience buying a laptop online. To be honest the appeal was the amount of money I saved by buying my new laptop online. I decided to go with a Toshiba this time as it had been recommended as a good generally indestructible laptop. Overall the purchase experience with LineLink was fine and my laptop was in my hands in around a week. However, my indestructible Toshiba ended having to be sent back as the touch pad was faulty. After a couple of emails backwards and forwards, I was instructed to contact Toshiba for assistan...
Read morece which I did but that did not resolve the problem and the laptop had go back which I had to pay the postage for. Then we had a little drama when I was advised the company hadn't received the laptop even though Australia Post said it had been delivered. We got there in the end but not a great weekend as I contemplated a $1500 laptop having gone "poof" into the ether. In the end, I had another go with LineLink and ended up buying a higher spec Toshiba laptop. My only negative was the delay in getting it sent to me. I did have to ask. In the end, I now have my new laptop and I'm very pleased with it. In the end, I'm not sure if I would buy a laptop online again as I found it frustrating not having a number to ring to talk to someone. Emails are fine but only if they are responded to quickly and sometimes this wasn't the case. Overall, I rated my experience with LineLink as ok.JackBrisbane
- 6 reviews
- 1 like
Still Waiting
Still waiting for a phone ordered 3 weeks ago. Never received shipping advice or tracking info. Take a long time to answer queries.
Questions & Answers
Ibrahim A.Sasked
Hi dears
I wonder why (DR750-2CH LTE 4G) works only in Australia and Japan, while any GSM cell phone can work in any country in the world?
Based on my career in telecommunications I reviewed the technical data of the Australian operator (the LTE band), and I assume that your camera would operate in other countries as well. Do I miss something here?
BR
1 answer
Deakin F.Linelink Online
Thanks for your message, I can only talk to the suitability of this item in the Australian market, you'd need to contact Blackvue directly. But the modem in this device is only suitable for use with the Vodafone network in Australia.
Bazzaasked
I have a question regarding dash can installation, I have booked in for a customer supplied unit, paid the money, and it has been over a week now and I haven’t had any company from you at all, my installation was requested for the 29/5/20.
Can you tell me what is happening
3 answers
Deakin F.Linelink Online
Barrie, you'll see a confirmation message in your email. Your installation is all booked for today. Thanks again for your business.
Thank you for your quick response, installation done and dusted, no trouble, no fuss, thank you for the service, gladly recommend you to anyone that requires a dashcam fitted, whether one of your own, or one bought from linelink, get a professional from the start, and not a back yarder, who thinks they know what they are doing, yep, my fault, for not getting a professional.
Deakin F.Linelink Online
Barrie, as the song says, "you took the words right out of my mouth". In all seriousness, it pays to get your Dash Cam professionally installed. Not only does it protect your vehicle's electrical system but also your Dash Cam. Most notably too, you know your Dash Cam will work when it needs to. So glad we were able to help you and we lived up to your expectations! A big thank you to you Barrie for your custom, we appreciate it!
Richard V.asked
Order 5734 what is happening you send me email saying 20/5 and still nothing what's gong on.
3 answers
hello, i don't work for linelink but have bought things. i have noticed that due to this stupid covid-19 it is talking almost everything ut to a week longer to get to me. maybe that will be the same for you. Maybe track your item with tracking number and ring AusPost. hope this helps and hope your item is recieved.
Sorry mate I thought it was them thanks any way.
Deakin F.Linelink Online
Richard,
Due to the Corona Virus pandemic there are some delays right across the supply chain at the moment and that is having an impact on all deliveries at the moment. This is due to the reduced capability of flights to transport goods in and out of Australia and similarly, in Australia itself. Unfortunately these delays are unavoidable due to the environment we are in. With most goods that we sell coming from Asian manufacturers our inbound deliveries have been delayed. This coupled with the outbound delays Australia Post is currently experiencing in their delivery network means we, like other dealers are having longer delivery times. Please reach out to us at info@linelink.com.au and we can help you with your individual consignment. Thanks for your business and your patience - we appreciate it at this difficult time.
Details
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Deakin F.Linelink Online
Michael, it is certainly very concerning for us to hear of this poor experience and we are looking into this for you. Whilst we can't see when you posted this review, I can see we replied to your quer...
Read moreies via e-mail. Our Installation Manager also advises he has contacted you and you have been booked in for an alternative date. We own mistakes so we'll reach out to you via email to make this experience a good one for you. We complete hundreds of installations across Australia with many very happy customers so it is disappointing that we've let you down. Please check your email so we can remedy this situation for you.