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Linelink Online
WV X.Perth, WA
- 2 reviews
Questionable conduct
Good range of quality products and competitive prices BUT unfortunately all tarnished by their lack of communication and professionalism.
They lied about my order being sent when they didn't even have the stock on hand to begin with, and then they bluntly lied on their ebay feedback account about providing me with daily updates about the delay, where in actual fact they only replied once, and only because I chased them up one week after they dishonestly marked the item as sent. Based on some of their negative feedback comments, it seems that ...
Read moresimilar issues have occured in the past as well. I actually left a neutral feedback as I did receive the item in the end, but they still couldn't admit their mistakes or just leave it as is, but instead they continued lying to cover them up. Please take this as a constructive feedback as whoever is responsible for managing your ebay account should probably be looking at their team responses more closely to prevent any reputational risk for your company.1 comment
Peter
- 4 reviews
- 1 like
Product is fine, but website lies about dispatch times
The product is fine, but the website lies about dispatch times. There is a countdown clock saying order before a certain time and it will be dispatched the same day. Like others have said this is a lie. the order was dispatched 2 days later, with Express Post delivery taking 4 days from order. If the website didn't lie to all customers about same day dispatch this would be a 5 star review.
2 comments
Deakin F.Linelink Online
Peter, thank you very much for taking the time to write a review. We aim to ship all our orders overnight and this occurs in most cases. In fact when we look across our entire order matrix from last m...
Read moreonth 97% of our orders were delivered next day. Sometimes there are circumstances that are out of our control that have an impact on delivery and we do what we can do alert our customers of any significant delays. We certainly don't lie about our delivery times though and you'll see there are many happy customers listed on Product Review. We take on your feedback and am very sorry that we didn't live up to your expectations this time.
Delivery is out of your control, and I have no issue with the delivery time. Looking through the reviews here, I think you will find the promise of same day dispatch not being met is a common issue, n...
Read moreot an isolated case. Had your site not promised same day dispatch I would have left a five star review. Just remove the stupid countdown clock promising same day dispatch and your ratings will lift. Dispatch within a couple of days is acceptable to most, had same day not been promised.Other Electronics & Computing Shops
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Hayden L.Greater Melbourne (Outer), VIC
- Verified customer
Slow shipping & poor communication!
I purchased a product from their eBay store with express shipping. It didn’t arrive for several days, with the dispatch label showing that it was posted the day I ordered it; meaning they didn’t send it via express post. Throughout the whole process they didn’t provide me with the tracking number (even though I asked), I assume to cover up the fact that they weren’t actually using express post.
1 comment
Deakin F.Linelink Online
Hayden, thank you for your review. I've looked at your order and can see that it was sent via Startrack Couriers, not with Australia Post. We are taking up the delivery delay with Startrack as they no...
Read morermally deliver overnight. The iSmartGate product that you ordered is a new product in Australia and is fulfilled from our QLD logistics facility and it looks like we were awaiting stock from Remsol who are in Spain and that the inbound stock was delayed slightly. We apologise for the delay and as you will see from most of our reviews, our delivery time frame is overnight in most cases. We hope you'll give us another chance in the future because we aim to please our customer base as we like happy customers not unhappy ones!
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AaronPerth, WA
- 3 reviews
- 1 like
Shipping took to long
Bought a Viofo dash cam online from Linelink after seeing a deal posted on Ozbargain. From ordering online to receiving the dash cam took 1 day less than 3 weeks which is too long.
Also no tracking details provided despite having asked for them. Not sure why they are unable to provide tracking details. Was advertised as Express Post but there was nothing express about it.
1 comment
Deakin F.Linelink Online
Thanks for your review Aaron. On this special deal on Ozbargain we did advertise that shipping would take place on the 10th of July via Express Post. In accordance with that commitment we shipped on t...
Read morehe 10th but unfortunately our freight partner Australia Post really dropped the ball. Whilst we shipped on the 10th of July many of the consignments from this special deal took more than 8 days to arrive. We are taking this up with Australia Post management as this is totally not acceptable. So we will wear this one, we apologise for the delay you encountered once the consignment was lodged and we can assure you that such delays are not standard practice for us. We hope you enjoy using your Viofo Dash Cam.Questions & Answers
Ibrahim A.Sasked
Hi dears
I wonder why (DR750-2CH LTE 4G) works only in Australia and Japan, while any GSM cell phone can work in any country in the world?
Based on my career in telecommunications I reviewed the technical data of the Australian operator (the LTE band), and I assume that your camera would operate in other countries as well. Do I miss something here?
BR
1 answer
Deakin F.Linelink Online
Thanks for your message, I can only talk to the suitability of this item in the Australian market, you'd need to contact Blackvue directly. But the modem in this device is only suitable for use with the Vodafone network in Australia.
Bazzaasked
I have a question regarding dash can installation, I have booked in for a customer supplied unit, paid the money, and it has been over a week now and I haven’t had any company from you at all, my installation was requested for the 29/5/20.
Can you tell me what is happening
3 answers
Deakin F.Linelink Online
Barrie, you'll see a confirmation message in your email. Your installation is all booked for today. Thanks again for your business.
Thank you for your quick response, installation done and dusted, no trouble, no fuss, thank you for the service, gladly recommend you to anyone that requires a dashcam fitted, whether one of your own, or one bought from linelink, get a professional from the start, and not a back yarder, who thinks they know what they are doing, yep, my fault, for not getting a professional.
Deakin F.Linelink Online
Barrie, as the song says, "you took the words right out of my mouth". In all seriousness, it pays to get your Dash Cam professionally installed. Not only does it protect your vehicle's electrical system but also your Dash Cam. Most notably too, you know your Dash Cam will work when it needs to. So glad we were able to help you and we lived up to your expectations! A big thank you to you Barrie for your custom, we appreciate it!
Richard V.asked
Order 5734 what is happening you send me email saying 20/5 and still nothing what's gong on.
3 answers
hello, i don't work for linelink but have bought things. i have noticed that due to this stupid covid-19 it is talking almost everything ut to a week longer to get to me. maybe that will be the same for you. Maybe track your item with tracking number and ring AusPost. hope this helps and hope your item is recieved.
Sorry mate I thought it was them thanks any way.
Deakin F.Linelink Online
Richard,
Due to the Corona Virus pandemic there are some delays right across the supply chain at the moment and that is having an impact on all deliveries at the moment. This is due to the reduced capability of flights to transport goods in and out of Australia and similarly, in Australia itself. Unfortunately these delays are unavoidable due to the environment we are in. With most goods that we sell coming from Asian manufacturers our inbound deliveries have been delayed. This coupled with the outbound delays Australia Post is currently experiencing in their delivery network means we, like other dealers are having longer delivery times. Please reach out to us at info@linelink.com.au and we can help you with your individual consignment. Thanks for your business and your patience - we appreciate it at this difficult time.
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Deakin F.Linelink Online
Thank you very much for taking the time to write a review. We aim to ship all our orders overnight and this occurs in most cases. From time to time there are variances to this where we can't ship item...
Read mores by air (specific batteries), where outside a delivery area (remote) or other circumstances. We always aim to advise customers as soon as we are aware of a delivery delay. We certainly don't lie and you'll see we have many happy customers as we always go the extra mile. In your case I am very sorry that we let you down and if you email us we'll be only too happy to do what we can to make your experience better. Thank you for the reply!