Reviewer Photos & Videos
Misleading stock levels
Ordered a scooter online. I checked their stock levels on the site first as I did not intend on purchasing if I would not receive it quickly. Their website said that it was in stock.
It was actually out of stock and immediately placed on back order. No communication from LN to advise me of this. Their website is still stating that this item is in stock. I did advise LN of this but had no response nor have they resolved it on their website. I suspect it might be deliberate to keep their sales up. Customer service wasn’t very helpful or polite either. I would never purchase from them again or recommend them to anyone. They don’t seem to be very honest and their theory is if someone calls them out on it, just ignore them.
Little Nation Scandia Cot Nursery Set Review
We recently bought the Scandia Cot, Change Table and Mattress. Prior to purchasing we asked for any reviews but they were not available, so posting here in case someone tries to google like we did. Basically purchased during Covid19 as couldn't shop so had to buy online. Cot and change table look fine if its looks you are after. (The cot I wanted had become discontinued so this is why we looked elsewhere) Glad we only paid $500 for whole package. Paint was "dusty" when unpacking, but its all come from China so you get what you pay for. Our mai...n issue is the mattress. It arrived vacuum packed in a small box. We followed instructions and gave it time to "expand" however the two end are both curved an do not sit flat after 7 days. To send back a mattress will cost more than its worth so we won't bother but just wanted to FYI other parents. If that's the "look" you are after for the nursery then you will be happy enough. But look to invest in an alternative mattress. Hopefully they'll start asking for reviews soon so you have the opportunity to give direct feedback.
- Verified purchase
Little Nation - NO support or understanding offered for a faulty product!
Purchase a bike from Little Nation and soon realised that it was a bad idea... The rear wheel kept falling off and, if it was done up tight enough so that it would not fall off, it would not spin... terrible design and what is worse is that:
*submitted a support ticket to little nation where they asked for photos, explanation etc.
*received the reply: "We have not had issues with the bike!"
So at this point I was angry as they did not even believe me after taking time to send photos etc. I was only trying to highlight an issue and it was denied. No compensation or resolution offered therefore I would not recommend this company to anyone. Poor Customer support, poor product!
Appalling customer service and damaged product
Received new bike as a gift for daughters 2nd birthday. When unpacking we saw deep scratches on main frame bar and forks. I emailed photos and was refused refund or exchange. Initially offered free watch (valued $9.95) as compensation, and after a week of emails I was offered $20 compensation. Absolutely appalling service, do not buy from this company, should’ve seen the signs when there is no phone number to actually call someone to discuss any issues. Definitely breaking consumer law and will look further into this.
Difficult to assemble
Little Nation- you really really need to provide better assembly instructions with clearer pictures and parts that are made to the correct size! In particular the clamps are very poorly made and one of them was too small. I can see these comments have been made by others, so it's time to pay attention and do something about it.
Amazing first bike
My son has been using his little nation balance bike since he was 18 months. And it's absolutely stood the test of time! He uses it every day and is pretty speedy now. He's almost 3 now.
We've tried a few other brands friends of ours had and they're all much too heavy and with air in the tires.
Ours still looks brand new!
It's really well made and light which is handy when you're out for a walk and the kids decide you need to carry their bikes..
Definitely recommend this product
Bike is good, Assembly instructions terrible
Brought this for my son and I think he will love it however the assembly instructions are terrible. They are too brief and not clear. Parts don’t fit well. Right now bike is only turning to the right. Instructions need to be clearer and more detailed even if you only provide online
Not Disappointed any more
Just had a call from them and given a incorrect address Laim has gone out of his way to find the product for me and I hope we should get it today. Thanks Liam I appreciate all of your hard work (the below was prior to Liam calling and his customer service was amazing)
Hi ordered a balance bike for my 3 years olds birthday on the 15th October, they advise 3-5 days for delivery and it has still not arrived. Her birthday is on the 2nd November and I have emailed directly, submitted messages via the website and contacted via facebook and still had...no reply. On email it says my order is processing yet my account says it has been completed. Very frustrating to have had no answer back and even more disappointing for our 3 years old won't have a bike to open. Would welcome any feedback or a number to contact little nation on if anyone has it. Thanks Ben
Love this bike, it is a quality first bike for our little girl.
She is in love with it and learning to use it with ease, she is super keen amd I think that just speaks volumes to how great this product is!
We are also in love with the colours available and especially the purple we selected!
Thanks Little Nation you have made our little girl very happy.
I bought a balance bike for my son for his birthday. The manual was extremely brief, very unclear and missing information. I also had a part that didn’t fit and after speaking to customer service, I was told I needed to make the part bigger by stretching it with a screwdriver. I was unable to attach the wheels as the instructions were missing from the manual and the information provided from customer service was also confusing.
I was told that a return of product cake at my own cost.
Do not recommend at all.
Great balance bike, good value
Delivery was prompt and the online purchase was seamless. This bike is lighter and better quality than a different one I bought for my daughter 2 years prior. As a bonus, this was also cheaper. At $50-60 it represents excellent value. My 3 yr old son loves his all black one.
If there is any area for improvement, its the assembly instructions. The instructions provided were not helpful in setting up the wheel mechanisms and the various nuts did not fit easily. After fiddling around for 30 minutes and trying a few combinations, we managed to get it.
Questions & Answers
Cannot get the clamps on as they are too small. Have tried levering with a screwdriver to no avail.
Hi just assembled our boys balance bikes and the seat spins around and you can pull it out. Is this ment to hand or have I missed something?
You have to make sure you tighten the screw on the lever as much as possible before closing the lever. Ours is very firm and definitely doesn’t pop out!
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