Excellent Customer care
It is a real pleasure to ring the Technical support team at Lizzy for their help. they are always prompt to answer or call back and help with any problems with ease. Thankyou Michael for helping me again today. Also great to speak to an Australian in Australia where no problem is to big to handle Thankyou Lizzy.
Love it. Great people to deal with
Very reliable, only a couple of times I had no internet, been with Lizzy for approx 8 years.
I have found the staff terrific to deal with, they were very helpful.
Would definitely recommend Lizzy ( aol)
No job too small
I had the NBN connected recently and for various technical reasons it wasn't connecting with Lizzy. I tried to resolve the issues myself, but given the complexity I rang Michael at Lizzy who detected modem/interface issues. Although I am a small user the technical issues were complex and required clarity, time and patience to fix. As a one computer household and am grateful to have received Michael's assistance. It obviously applies equally to all Lizzy customers: large or small as well as to those with simple or complex needs.
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I have been with Lizzy for years and have only had a few problems in all those years. My recent problem with a connection to my modem was giving me a lot of stress as there is often no mobile coverage in this area. I am in my seventies and live on my own out of town so was feeling somewhat isolated. The tech staff have been so patient with me (sorry guys) I would give them 10 stars if I could. They worked so hard to find the problem which was difficult for them as often they could not contact me. So good to speak to an Australian would recommend them to anyone looking for the best ISP in this country.
Have been with Lizzy now for 14 years. Cannot speak highly enough of their backup support. Available over extended hours and staff extremely patient and helpful. So great to converse with staff in our own country.
Review collected in partnership with Lizzy
I don't know where I'd be without Lizzy
Started years ago with adsl with Lizzy and would give them 7 stars out of 5. Smooth transition to NBN, one NBN drop out solved by Lizzy very quickly. Michael and the team are always there to assist with personal service and without having to hold on the phone for ages- wonderful people.
- NBN 12/1 (Standard Speed)
Patient and helpful
Were experiencing drop out issues but one phone call to Lizzy and subsequent visit by NBN fixed all our issues. I want to personally thank Michael Buthune for all of his patience and assistance with assisting me through the issue.
Review collected in partnership with Lizzy
Beyond the Call Of Duty
After getting set up to connect to the NBN , which was made easy with a Lizzy Preprogramed Modem, you would think it would be smooth sailing and surfing , wrong! There is a condition called "Drop Outs" and drop outs can occur for many reasons and if your internet Provider isn't diligent and persistent , they will continue and they will drive you crazy and you will loose faith in the NBN. I had a drop out problem we didn't know what was causing the problem weather it was old cable to the Node , right down to a faulty Modem , yes even new modems ...can be faulty no matter how much you pay for them. The Team at Lizzy went beyond the Call Of Duty to fix my Drop Outs, for over a month they tried every trick in the book and pestered NBN Co to run tests on my lines many times . It turned out after Michael sent me a brand new modem a more expensive modem than the one I purchased , free of charge , connected it up and to date no more drop outs and he arrange for the old modem to be shipped back to the manufacture free of charge for me . This what I call service with a smile all round and this is why I'm with Lizzy Internet and sticking to them. "People if you want the best forget the rest Lizzy is the one to run with." Raymond Mc.
Questions & Answers
I am based in Salisbury, Qld currently with Optus. Optus are unable to provide any acceptable broadband speed due to congestion (acknowledged by them). I am very close to my local exchange. Optus has no intention of upgrading the exchange and NBN is nowhere near. Are slow speeds going to replicated with Lizzy?
We connect customers in your area via the Telstra network.
We've no reports of Telstra congestion at the Salisbury exchange.
Telstra have no plans to upgrade the Salisbury exchange which suggests there is no congestion.
This is no guarantee, Telstra are coy about which of their exchanges are congested.
I am around 950m direct line from Hornsby Exchange, same landline number since 1997 has been an "in-contact" service since (about) 2010. All online checks show "Yes ADSL2+ is available at your address". However, in past 2 weeks to ISPs have stuffed me around (badly) each call-centre person stating "Line incompatible with ADSL2+" or "Churning (of line rental) rejected". Tally is 20+ hours on call to ISPs.
I am now wondering if the scenario is that there are no ADSL2+ ports available at Hornsby Exchange, NSW??
Value your help, suggestions and expert knowledge.
You don't mention Telstra in your message. If you are prepared to use their products I know they are more responsive to fixing problems. We also have had a problem like this when we shifted our factory location. It took 12 weeks and a change of phone number to relocate a service from about 2k's away from the exchange to a location about 100 meters away. ISP's will quote 2-4 weeks for establishing a new ADSL connection that Telstra can fix in 24 hours. Also try Lizzy (maybe AOL in Sydney). They worked tirelessly for me.
Line qualifications show there are plenty of ports in Hornsby.
I don't think it's an issue of a lack of ports.
"Incompatible with ADSL2+", whose your phone service with?
It might be your phone service is not on the Telstra network?
Is it a plain vanilla phone service or does it have some special features enabled?
It's not ISDN is it?
Reply to Lizzy Official,
Yes line is with TLS and (as mentioned) in my question it's been as 'In-Contact" service since around 2010 - still with TLS as they mail me periodically "Do you wish to retain your In-Service designation on landline number #### ####
I am with Telstra on a homeline+ADSL bundle with 200GB of data per month.
Address is LLOYD Ave, Hunters Hill NSW 2110.
What can you offer me to induce me to change over to you?
Can you flick your home phone number to us at email@example.com?
Based on the phone number we can do a service qualification to answer your question.
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|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$69.00||$79.00||$89.00||$99.00|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
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