Technical support with NBN
Excellent Connected within 4 days.
regular drop outs.
Extremely satisfied with the technical support, fantastic service given Christian and Nicholas would highly recommend Lizzy to anyone. Love that they are local. Cannot fault the service at all thank you so much for your care and support to someone who is not tech savvy.
Customer Service is Exemplary.
I was setting up some wifi equipment and unfortunately through frustration reset the router. I contacted Lizzy helpdesk and they were fantastic in their support, and now the network is running perfectly through all the wifi connections in the house. I would recommend their service and support without hesitation.
Thank you so much for all your help. It has been a crazy few days trying to set up my email on my new IPhone 7 and with all your help we did it in less than ten minutes. You were amazing and so professional and polite. Thank you again.
Thing I've always appreciated about Lizzy is the customer service.
Costs are costs but its the service you really remember.
I have been a Lizzy customer for years and I want to compliment them on their customer service & support.
They are always professional, patient and very easy to understand. I recently had problems with new software on my laptop. The guy I spoke to went above and beyond to sort it out for me.
I highly recommend them.
We have been with Lizzy since the dial up days and they have always been nothing short of brilliant. On the very few occasions that I had trouble with my computer there was always a helpful, patient, easy to understand person to talk me through and fix the problem. Being Australian based is also a big advantage. I cannot recommend them highly enough.
The Slow And Painful Death
After being with Lizzy for almost 10 years, I would consider myself a loyal customer. Since moving house 5 years ago, I have had nothing but trouble with the connection and speed of my internet. I stayed with them because when you phoned you could actually talk to someone and they appeared to try and fix the issue. However eventually I narrowed down the problem myself to the large telco that Lizzy had partnered with to provide my service who had oversold and the connection was never going to improve. They agreed that this was the problem when I...asked them to shift to the other large telco that no one in my building had a connection or speed problem with they said they couldn't, neither could they make a complaint about the current Telco to quote the manager "frankly we don't have time." This did not deter them from continuing to charge me $80 a month for years for a substandard service. Ethically it is low to knowingly continue to charge a customer for a service that they were fully aware was not working a lot of the time. After years of trying to support a small telco, I am so so so so pleased to say goodbye as their product was completely inferior and their attitude in the end appalling in terms of customer service and fairness. I think once when I had no internet for a fortnight they reduced my bill accordingly but nothing else for the years of downtime. Its' great to have a Telco you can talk to but talk is cheap when they don't have the conviction to stand by a loyal customer. I also run a business from home so their poor service has been a stressful nightmare. If you are going to go with Lizzy (they are a subsidiary) customer ask first whether anyone sharing your exchange and secondary provider (Telstra/Optus) has had ongoing problems with speed or connection, if so steer way, way clear. I now cannot believe that I got sucked into a relationship by the sincere sounding caramel tones of the staff that seemed responsive and helpful but go absolutely nowhere. I have never written a review on anything before but I am so incensed by the lack of fairness in my contractual relationship with Lizzy and the hours of inconvenience and lack of service I had to.
Thank you Lizzy.
We have been a Lizzy customer for quite a few years and really think it is one of the best around.
Price is NOT everything.
My husband was only saying at lunch that while we don't need their help very often when we do it is there and given in a very helpful, easy to understand, courteous manner.
Having an Australian based and staffed help centre is one of the reasons why we chose Lizzy at the beginning.
We have never regretted that decision.
I have been with lizzy.com.au for approximately 20 years and have been extremely satisfied with their services; firstly dial-up and then broadband. I live on the Sunshine Coast and the service is great. I am also very satisfied that I get very little juck mail. I recently had a problem with sending emails and the problem was corrected quickly by speaking to a very competent employee. Thanks Lizzy.
Obviously working as a subsidiary company, running toward capital gains. Sign up for plan, to get something completely different at a higher cost. Downloads amount misleading. Never received an agreement\contract\receipt for services supplied\agreed. Plans are aimed to achieve price hiking.
I wanted to upgrade my internet and the staff acted swiftly and upgraded it with minimal fuss. They are always there to help. Whether by phone or email, they are always ready to address your issue and their knowledgeable technicians are the best in the business. Definitely a company that is on top of their game.
I would like to say I have been with Lizzy for a number of years and have always found the product excellent, and as far as the staff they have always been veryu freindly and excellent with any help with any slight problem I have had and these problems where nothing to do with there service, more a problem i was having and they spent quite some time with me helping me sort the problem out.
I would recomend Lizzy to anyone interested in using an excellent site.
I had trouble setting up the modem for wifi NBN and I rang Lizzy support team to help me. Even though I found it difficult understanding all the terminology, the support technician was helpful and very patient and we eventually got it all working. Thank you Lizzy, you have always been helpful on the odd occasion I had a problem and I wouldn't think of changing providers.
Speaking to someone who made sure you understood!
Been on a data & phone package for nearly a year, service has been great. 3 drop outs, lasting an hour, over that period. Great value. Set up was a month process, as house had never had a phone number allocated, Lizzy staff were excellent and did all the leg work dispite Telstra's system blocking the processes.
Be very careful!!
I have been a user of Lizzy internet for approx. 10 years. one year ago I sold my house and moved into temporary accommodation as I was building. I rang Lizzy to take my internet with me and in the process was signed up for another 24 months on a faster speed. At the time I advised them I was building and would be moving again in 12 months time. They advised this would not be a problem as long as I took them with me. I have called to let them know I will be moving and have been informed I will be charged for breaking my contract!! At no time w...as this explained to me and the agents words were " not a problem as long as you keep us" now they are denying this and will not move my internet unless I pay $154 Discounted fees !! I have been totally mislead and will not be continuing my service with them
The worst ISP ever.
I consider Lizzy to be the worst ISP I have ever dealt with because of continual drop out of their dial up 'service' and the escalation in price of my phone bill which more than doubled with continual disconnections. They always insisted that my near new quality computer and modem was at fault and offered me no help in fixing their problem at all.
No service from continual drop outs.
I have been using lizzy for over 3 yrs now. Never had issue. The one time i need to change to lesser plan, they change it with no hassle. Its cheap, and my current plan had no peak hour cap. They now have peak hour cap, but its still reasonable. Although there is no ADSL + 2 yet, i am still very pleased with the service, compared to other ISPs i have used in the past, Lizzy has delivered and deserved a good pat in the back. There is one time i had to wait for 30 mins plus for a tech support call, it was sat morning, so i assume everyone was tr...ying to set something up that morning, but still, their suggestion worked. Great tech support and customer service. In the first few months of using it, they answer within -2 rings!! Its cheap, and i never had issue with it. They charge 22 bucks if you change to certain plan. No ADSL+2 yet.
Well worth the money. Couldn't find a cheaper service provider. I usually use it on the weekends and the speed is what I would expect from dial-up. I never have trouble with drop-outs and always get 6 hours connection on the weekend. I'm not sure what it's like during the weekday evenings ... a bit slower I think. I pay $8.90 per month for unlimited dial-up. If you use a Lizzy Internet Mates Rates Number (#78946), Lizzy Internet will give you an extra $1 off this rate, making it $7.90 per month. Bargain.
Wouldn't choose another ISP for dial-up other than Lizzy Internet.
I've been with Lizzy for 3 years now and have no complaints. Lizzy Internet Mates Rates Number is a great idea.
Slower than broadband.
Excellent service, wouldn't use anyone else for dial-up. Easy to set up, any questions answered quickly and without annoying technical jargon. I was previously with Optus and Lizzy beats them hands down.
Excellent service, excellent price, excellent customer service, extremely reliable.
I haven't had any problems so far.
If you do your research you'll find the $8.90 per month dialup plan the most suitable. This is available at a discount of $7.90 per month if you signup using my Lizzy Internet Mates Rates Number - #65333.
In my opinion Lizzy has the best dialup plan in terms of value and quality. I've changed between many dialup packages before but I've chosen to remain with Lizzy dialup.
There were no issues I've experienced using Lizzy that hasn't occurred with other providers.
Questions & Answers
I am based in Salisbury, Qld currently with Optus. Optus are unable to provide any acceptable broadband speed due to congestion (acknowledged by them). I am very close to my local exchange. Optus has no intention of upgrading the exchange and NBN is nowhere near. Are slow speeds going to replicated with Lizzy?
We connect customers in your area via the Telstra network.
We've no reports of Telstra congestion at the Salisbury exchange.
Telstra have no plans to upgrade the Salisbury exchange which suggests there is no congestion.
This is no guarantee, Telstra are coy about which of their exchanges are congested.
I am around 950m direct line from Hornsby Exchange, same landline number since 1997 has been an "in-contact" service since (about) 2010. All online checks show "Yes ADSL2+ is available at your address". However, in past 2 weeks to ISPs have stuffed me around (badly) each call-centre person stating "Line incompatible with ADSL2+" or "Churning (of line rental) rejected". Tally is 20+ hours on call to ISPs.
I am now wondering if the scenario is that there are no ADSL2+ ports available at Hornsby Exchange, NSW??
Value your help, suggestions and expert knowledge.
You don't mention Telstra in your message. If you are prepared to use their products I know they are more responsive to fixing problems. We also have had a problem like this when we shifted our factory location. It took 12 weeks and a change of phone number to relocate a service from about 2k's away from the exchange to a location about 100 meters away. ISP's will quote 2-4 weeks for establishing a new ADSL connection that Telstra can fix in 24 hours. Also try Lizzy (maybe AOL in Sydney). They worked tirelessly for me.
Line qualifications show there are plenty of ports in Hornsby.
I don't think it's an issue of a lack of ports.
"Incompatible with ADSL2+", whose your phone service with?
It might be your phone service is not on the Telstra network?
Is it a plain vanilla phone service or does it have some special features enabled?
It's not ISDN is it?
Reply to Lizzy Official,
Yes line is with TLS and (as mentioned) in my question it's been as 'In-Contact" service since around 2010 - still with TLS as they mail me periodically "Do you wish to retain your In-Service designation on landline number #### ####
I am with Telstra on a homeline+ADSL bundle with 200GB of data per month.
Address is LLOYD Ave, Hunters Hill NSW 2110.
What can you offer me to induce me to change over to you?
Can you flick your home phone number to us at firstname.lastname@example.org?
Based on the phone number we can do a service qualification to answer your question.
Get an answer from our members and Lizzy representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$69.00||$79.00||$89.00||$99.00|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
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