The Slow And Painful Death
After being with Lizzy for almost 10 years, I would consider myself a loyal customer. Since moving house 5 years ago, I have had nothing but trouble with the connection and speed of my internet. I stayed with them because when you phoned you could actually talk to someone and they appeared to try and fix the issue. However eventually I narrowed down the problem myself to the large telco that Lizzy had partnered with to provide my service who had oversold and the connection was never going to improve. They agreed that this was the problem when I...asked them to shift to the other large telco that no one in my building had a connection or speed problem with they said they couldn't, neither could they make a complaint about the current Telco to quote the manager "frankly we don't have time." This did not deter them from continuing to charge me $80 a month for years for a substandard service. Ethically it is low to knowingly continue to charge a customer for a service that they were fully aware was not working a lot of the time. After years of trying to support a small telco, I am so so so so pleased to say goodbye as their product was completely inferior and their attitude in the end appalling in terms of customer service and fairness. I think once when I had no internet for a fortnight they reduced my bill accordingly but nothing else for the years of downtime. Its' great to have a Telco you can talk to but talk is cheap when they don't have the conviction to stand by a loyal customer. I also run a business from home so their poor service has been a stressful nightmare. If you are going to go with Lizzy (they are a subsidiary) customer ask first whether anyone sharing your exchange and secondary provider (Telstra/Optus) has had ongoing problems with speed or connection, if so steer way, way clear. I now cannot believe that I got sucked into a relationship by the sincere sounding caramel tones of the staff that seemed responsive and helpful but go absolutely nowhere. I have never written a review on anything before but I am so incensed by the lack of fairness in my contractual relationship with Lizzy and the hours of inconvenience and lack of service I had to.
Obviously working as a subsidiary company, running toward capital gains. Sign up for plan, to get something completely different at a higher cost. Downloads amount misleading. Never received an agreement\contract\receipt for services supplied\agreed. Plans are aimed to achieve price hiking.
Be very careful!!
I have been a user of Lizzy internet for approx. 10 years. one year ago I sold my house and moved into temporary accommodation as I was building. I rang Lizzy to take my internet with me and in the process was signed up for another 24 months on a faster speed. At the time I advised them I was building and would be moving again in 12 months time. They advised this would not be a problem as long as I took them with me. I have called to let them know I will be moving and have been informed I will be charged for breaking my contract!! At no time w...as this explained to me and the agents words were " not a problem as long as you keep us" now they are denying this and will not move my internet unless I pay $154 Discounted fees !! I have been totally mislead and will not be continuing my service with them
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The worst ISP ever.
I consider Lizzy to be the worst ISP I have ever dealt with because of continual drop out of their dial up 'service' and the escalation in price of my phone bill which more than doubled with continual disconnections. They always insisted that my near new quality computer and modem was at fault and offered me no help in fixing their problem at all.
No service from continual drop outs.
Questions & Answers
I am based in Salisbury, Qld currently with Optus. Optus are unable to provide any acceptable broadband speed due to congestion (acknowledged by them). I am very close to my local exchange. Optus has no intention of upgrading the exchange and NBN is nowhere near. Are slow speeds going to replicated with Lizzy?
We connect customers in your area via the Telstra network.
We've no reports of Telstra congestion at the Salisbury exchange.
Telstra have no plans to upgrade the Salisbury exchange which suggests there is no congestion.
This is no guarantee, Telstra are coy about which of their exchanges are congested.
I am around 950m direct line from Hornsby Exchange, same landline number since 1997 has been an "in-contact" service since (about) 2010. All online checks show "Yes ADSL2+ is available at your address". However, in past 2 weeks to ISPs have stuffed me around (badly) each call-centre person stating "Line incompatible with ADSL2+" or "Churning (of line rental) rejected". Tally is 20+ hours on call to ISPs.
I am now wondering if the scenario is that there are no ADSL2+ ports available at Hornsby Exchange, NSW??
Value your help, suggestions and expert knowledge.
You don't mention Telstra in your message. If you are prepared to use their products I know they are more responsive to fixing problems. We also have had a problem like this when we shifted our factory location. It took 12 weeks and a change of phone number to relocate a service from about 2k's away from the exchange to a location about 100 meters away. ISP's will quote 2-4 weeks for establishing a new ADSL connection that Telstra can fix in 24 hours. Also try Lizzy (maybe AOL in Sydney). They worked tirelessly for me.
Line qualifications show there are plenty of ports in Hornsby.
I don't think it's an issue of a lack of ports.
"Incompatible with ADSL2+", whose your phone service with?
It might be your phone service is not on the Telstra network?
Is it a plain vanilla phone service or does it have some special features enabled?
It's not ISDN is it?
Reply to Lizzy Official,
Yes line is with TLS and (as mentioned) in my question it's been as 'In-Contact" service since around 2010 - still with TLS as they mail me periodically "Do you wish to retain your In-Service designation on landline number #### ####
I am with Telstra on a homeline+ADSL bundle with 200GB of data per month.
Address is LLOYD Ave, Hunters Hill NSW 2110.
What can you offer me to induce me to change over to you?
Can you flick your home phone number to us at email@example.com?
Based on the phone number we can do a service qualification to answer your question.
Get an answer from our members and Lizzy representatives
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$69.00||$79.00||$89.00||$99.00|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
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