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Lizzy
4.6 from 45 reviews · View Statistics
Listing monitored by Lizzy

Reviews

4.6
45 reviews
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    Gerry
    GerryEltham
    • 4 reviews
    • 1 like

    Excellent Lizzy service

    published

    reliable, had a couple of drop outs with NBN but problem soon fixed,
    Spoke to Lizzy who chased up problems. and came back and advised me on faults and problems,
    and possible how long I would be off line

    Incentivised Review No
    Connection TypeFTTN (Fibre to the Node)
    Bill Allen
    Bill AllenSouth East Queensland, QLD
    • 2 reviews

    Professional and Personable

    published

    I have been with Lizzy for some years now and would not consider a move. I find Lizzy professional and efficient. The staff are easy to talk to and are very helpful. When I moved to NBN the staff were truthful and advised precisely what I needed. I would recommend Lizzy to anyone that asked. Well done to all.

    Connection TypeNBN FTTN (Fibre to the Node)
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    Questions & Answers

    annieinegypt
    annieinegyptasked
    Lizzy

    I am based in Salisbury, Qld currently with Optus. Optus are unable to provide any acceptable broadband speed due to congestion (acknowledged by them). I am very close to my local exchange. Optus has no intention of upgrading the exchange and NBN is nowhere near. Are slow speeds going to replicated with Lizzy?

    1 answer
    Lizzy
    Michael B.Lizzy

    Hi Annie,
    We connect customers in your area via the Telstra network.
    We've no reports of Telstra congestion at the Salisbury exchange.
    Telstra have no plans to upgrade the Salisbury exchange which suggests there is no congestion.
    This is no guarantee, Telstra are coy about which of their exchanges are congested.

    Genie
    Genieasked
    Lizzy

    I am around 950m direct line from Hornsby Exchange, same landline number since 1997 has been an "in-contact" service since (about) 2010. All online checks show "Yes ADSL2+ is available at your address". However, in past 2 weeks to ISPs have stuffed me around (badly) each call-centre person stating "Line incompatible with ADSL2+" or "Churning (of line rental) rejected". Tally is 20+ hours on call to ISPs.
    I am now wondering if the scenario is that there are no ADSL2+ ports available at Hornsby Exchange, NSW??
    Value your help, suggestions and expert knowledge.

    4 answers
    Stubaby
    Stubaby

    You don't mention Telstra in your message. If you are prepared to use their products I know they are more responsive to fixing problems. We also have had a problem like this when we shifted our factory location. It took 12 weeks and a change of phone number to relocate a service from about 2k's away from the exchange to a location about 100 meters away. ISP's will quote 2-4 weeks for establishing a new ADSL connection that Telstra can fix in 24 hours. Also try Lizzy (maybe AOL in Sydney). They worked tirelessly for me.

    Lizzy
    Michael B.Lizzy

    Hi Genie,
    Line qualifications show there are plenty of ports in Hornsby.
    I don't think it's an issue of a lack of ports.
    "Incompatible with ADSL2+", whose your phone service with?
    It might be your phone service is not on the Telstra network?
    Is it a plain vanilla phone service or does it have some special features enabled?
    It's not ISDN is it?

    Genie
    Genie

    Reply to Lizzy Official,
    Yes line is with TLS and (as mentioned) in my question it's been as 'In-Contact" service since around 2010 - still with TLS as they mail me periodically "Do you wish to retain your In-Service designation on landline number #### ####

    Yoda
    Yodaasked
    Lizzy

    Hi!
    I am with Telstra on a homeline+ADSL bundle with 200GB of data per month.
    Address is LLOYD Ave, Hunters Hill NSW 2110.
    What can you offer me to induce me to change over to you?

    1 answer
    Lizzy
    Michael B.Lizzy

    Hi Yoda,
    Can you flick your home phone number to us at sales@lizzy.com.au?
    Based on the phone number we can do a service qualification to answer your question.
    Regards
    Lizzy

    See all Lizzy questions

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    Lizzy

    Details

    Compare all 7 Lizzy
    CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
    Standard Monthly Price $69.00$79.00$89.00$99.00
    Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
    Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps
    Service TypeNBNNBNNBNNBN
    Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
    ContractMonthlyMonthlyMonthlyMonthly
    Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
    Compare all 7 Lizzy
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