1 photo
Lizzy
4.6 from 45 reviews · View Statistics
Listing monitored by Lizzy

Reviews

4.6
45 reviews
  • Value for Money
    4.8 (9)
  • Transparency
    5.0 (7)
  • Customer Service
    5.0 (9)
  • Adequate Speeds Yes (8) · No (0)
Previous
Next
maggie heit
maggie heitWide Bay-Burnett, QLD
  • 2 reviews

Excellent Customer care

published

It is a real pleasure to ring the Technical support team at Lizzy for their help. they are always prompt to answer or call back and help with any problems with ease. Thankyou Michael for helping me again today. Also great to speak to an Australian in Australia where no problem is to big to handle Thankyou Lizzy.

Value for Money
Transparency

Love it. Great people to deal with

published

Very reliable, only a couple of times I had no internet, been with Lizzy for approx 8 years.
I have found the staff terrific to deal with, they were very helpful.
Would definitely recommend Lizzy ( aol)

Value for Money
Transparency

No job too small

published

I had the NBN connected recently and for various technical reasons it wasn't connecting with Lizzy. I tried to resolve the issues myself, but given the complexity I rang Michael at Lizzy who detected modem/interface issues. Although I am a small user the technical issues were complex and required clarity, time and patience to fix. As a one computer household and am grateful to have received Michael's assistance. It obviously applies equally to all Lizzy customers: large or small as well as to those with simple or complex needs.

Value for Money
Transparency
Internet Service Providers

Find out how Lizzy compares to other Internet Service Providers

Know better, choose better.

Compare all
John
JohnIllawarra, NSW

Top Quality Service

published

Always a pleasurable experience when calling Lizzy for help and service. I have never waited more than 10 minutes to talk to someone. We have ways had a great service with no issues at all. The only reason for this upgrade from 25mbps to 50 mbps is we have more people in the household and the speed upgrade was needed for us.
Thank you again for your exceptional service.

Value for Money
Transparency
Daisy
DaisyDundowran Beach

100% happy

published

I have been with Lizzy for years and have only had a few problems in all those years. My recent problem with a connection to my modem was giving me a lot of stress as there is often no mobile coverage in this area. I am in my seventies and live on my own out of town so was feeling somewhat isolated. The tech staff have been so patient with me (sorry guys) I would give them 10 stars if I could. They worked so hard to find the problem which was difficult for them as often they could not contact me. So good to speak to an Australian would recommend them to anyone looking for the best ISP in this country.

Value for Money
Transparency

Related Articles

Previous

Best Internet & Mobile Phone Service Providers in 2020!

Internet and mobile phone service are necessities of modern life, so it's important we have the best coverage and service at the best price possible. Here are our Award Winners for the best Internet Service Providers (ISPs) and Mobile Phone Service Providers (MPSPs) in 2020. View specific ratings such as Customer Service, Adequate Speeds for ISPs and Local Reception for MSPs.

Wendy Z.
Wendy Z.22 Nov 2019
best-internet-and-mobile-phone-service-providers-in-2020
Next

Technical backup

published

Have been with Lizzy now for 14 years. Cannot speak highly enough of their backup support. Available over extended hours and staff extremely patient and helpful. So great to converse with staff in our own country.

Value for Money
Transparency
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lizzy

lester3944
lester3944Australian Capital Territory
  • 10 reviews
  • 3 likes

I don't know where I'd be without Lizzy

published

Started years ago with adsl with Lizzy and would give them 7 stars out of 5. Smooth transition to NBN, one NBN drop out solved by Lizzy very quickly. Michael and the team are always there to assist with personal service and without having to hold on the phone for ages- wonderful people.

Value for Money
Transparency

Patient and helpful

published

Were experiencing drop out issues but one phone call to Lizzy and subsequent visit by NBN fixed all our issues. I want to personally thank Michael Buthune for all of his patience and assistance with assisting me through the issue.

Value for Money
Customer Service
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lizzy

Raymond Mc D.
Raymond Mc D.Mid North Coast, NSW
  • 2 reviews

Beyond the Call Of Duty

published
Value for Money
Customer Service
Internet Service Providers

Find out how Lizzy compares to other Internet Service Providers

Know better, choose better.

Compare all
Gerry
GerryEltham
  • 4 reviews
  • 1 like

Great service.

published

Having been with Lizzy a number of years, I have always found the service offered by them excellent.
Alway polite on the phone and helpful, And when NBN came along, just one phone call to Lizzy, and all underway.
And soon connected.
The Team at Lizzy are great to deal with,

Connection TypeNBN FTTN (Fibre to the Node)
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lizzy

Excellent Service!

published

Good Service, good speeds and good prices, we couldn't ask for more.
We've left a large uncaring provider that left us on hold for 30
minutes or more whilst telling us how valuable our call was! We've
found Lizzy so refreshing.

Connection TypeNBN FTTN (Fibre to the Node)
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lizzy

Dumped Dodo and went with Lizzy, haven't looked back!

published

I was so tired of dealing with overseas support staff, that I'd thought I'd give locals ago. It's a change to be talking to Aussies at Lizzy!

Connection TypeNBN FTTN (Fibre to the Node)
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lizzy

Absolutely fabulous cool

published

We have had dropouts but prompt , skillful correction by Lizzie got us back for all the tele-marketers to ring the bells.

Connection TypeNBN Wireless
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lizzy

Switch to Lizzy - Easy.

published

The switch to Lizzy NBN has been really easy. The NBN install and the delivery of the wifi all went smoothly. Plugged in and it worked straight off the bat. Good speed too.

Connection TypeNBN HFC (Cable)
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lizzy

Switched to Lizzy NBN, Easy.

published

The switch to Lizzy NBN has been easy. The NBN install and the delivery of the WiFi all went smoothly. Plugged in and worked straight off the bat.
Good speeds.
Pretty happy.

Connection TypeNBN HFC (Cable)
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Lizzy

Internet Service Providers

Find out how Lizzy compares to other Internet Service Providers

Know better, choose better.

Compare all
Page 1 of 2

Questions & Answers

annieinegypt
annieinegyptasked
Lizzy

I am based in Salisbury, Qld currently with Optus. Optus are unable to provide any acceptable broadband speed due to congestion (acknowledged by them). I am very close to my local exchange. Optus has no intention of upgrading the exchange and NBN is nowhere near. Are slow speeds going to replicated with Lizzy?

1 answer
Lizzy
Michael B.Lizzy

Hi Annie,
We connect customers in your area via the Telstra network.
We've no reports of Telstra congestion at the Salisbury exchange.
Telstra have no plans to upgrade the Salisbury exchange which suggests there is no congestion.
This is no guarantee, Telstra are coy about which of their exchanges are congested.

Genie
Genieasked
Lizzy

I am around 950m direct line from Hornsby Exchange, same landline number since 1997 has been an "in-contact" service since (about) 2010. All online checks show "Yes ADSL2+ is available at your address". However, in past 2 weeks to ISPs have stuffed me around (badly) each call-centre person stating "Line incompatible with ADSL2+" or "Churning (of line rental) rejected". Tally is 20+ hours on call to ISPs.
I am now wondering if the scenario is that there are no ADSL2+ ports available at Hornsby Exchange, NSW??
Value your help, suggestions and expert knowledge.

4 answers
Stubaby
Stubaby

You don't mention Telstra in your message. If you are prepared to use their products I know they are more responsive to fixing problems. We also have had a problem like this when we shifted our factory location. It took 12 weeks and a change of phone number to relocate a service from about 2k's away from the exchange to a location about 100 meters away. ISP's will quote 2-4 weeks for establishing a new ADSL connection that Telstra can fix in 24 hours. Also try Lizzy (maybe AOL in Sydney). They worked tirelessly for me.

Lizzy
Michael B.Lizzy

Hi Genie,
Line qualifications show there are plenty of ports in Hornsby.
I don't think it's an issue of a lack of ports.
"Incompatible with ADSL2+", whose your phone service with?
It might be your phone service is not on the Telstra network?
Is it a plain vanilla phone service or does it have some special features enabled?
It's not ISDN is it?

Genie
Genie

Reply to Lizzy Official,
Yes line is with TLS and (as mentioned) in my question it's been as 'In-Contact" service since around 2010 - still with TLS as they mail me periodically "Do you wish to retain your In-Service designation on landline number #### ####

Yoda
Yodaasked
Lizzy

Hi!
I am with Telstra on a homeline+ADSL bundle with 200GB of data per month.
Address is LLOYD Ave, Hunters Hill NSW 2110.
What can you offer me to induce me to change over to you?

1 answer
Lizzy
Michael B.Lizzy

Hi Yoda,
Can you flick your home phone number to us at sales@lizzy.com.au?
Based on the phone number we can do a service qualification to answer your question.
Regards
Lizzy

See all Lizzy questions

Get an answer from our members and Lizzy representatives

Lizzy

Details

Compare all 7 Lizzy
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $69.00$79.00$89.00$99.00
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and UnlimitedCapped/Fixed and Unlimited
Compare all 7 Lizzy
Visit official website

Other Internet Service Providers

Previous
Launtel

Launtel

4.9
(753)
Mint Telecom

Mint Telecom

4.9
(399)
MATE

MATE

4.5
(2,340)
Harbour ISP

Harbour ISP

4.1
(1,360)
Internode

Internode

4.1
(2,149)
Uniti

Uniti

4.0
(557)
OntheNet

OntheNet

4.6
(54)
OptiComm

OptiComm

4.0
(436)
Next
See all Internet Service Providers

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.