Finance officer was incompetent. Incorrectly filed paperwork rendering a brand new car uninsured as the he had insured some other car that we had not purchased. Then refused to take responsibility for their mistake, leaving customer with a damaged car and no way fixing it through insurance AND out of pocket for the cost of the insurance of said other car.
Extortion and incompetence
Despite leaving vehicle for probable warranty repair with clear verbal and written instructions that in case they decided it was not covered by warranty, to contact me for authorisation before undertaking any work at my cost, they did work without authorization, billed me for it and refused to return the keys until i paid.
This is both breach of contract and extortion.
The service sheet also says "all tyres at or below 3mm and will need replacement before next service" which is fascinating since i have 5 new tyres with 7+ mm of tread. Cle...arly the service sheet is boilerplate and written without reference to the actual condition of the car! Not good. Thirdly, their quote for my last service was > $1400 but ultratune did the same job for <$500.
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