Helpful, passionate and educated team
I never thought we would tread the path of going through a broker, I always thought my financial literacy and background would outweigh most in the industry.
The products they use to give guidance on your current loans, advise potential for new loans and the savings you could achieve are second to none. And I can attest to the accuracy of the estimates - every $ has been accounted for and matches perfectly!
At first it was daunting, and I had my reservations... They did an exemplary job, helping us through the process, even when we doubted w...e would be able to break free from our existing loans. The rates they secured for us, special bonus as customers and ongoing fees (nil) were nothing short of amazing and in hindsight, only top brokers could have secured the rates we got (I tried prior with banks but they were having none of it). The ongoing support and feedback, even when the loan was completed, again was wonderful to see, not many companies I have dealt with in the past want anything more to do with you when they have received their commission. They helped chase up loose ends and provided further advice without hesitation. So, if you're in the market for a competitive rate, want the confidence that a reliable team will do all the hard work, research and give solid advice, I totally recommend loan base. I would love to single out sole team members, but this is not fitting to the overall cohort and genuine experience and support everyone provided through every step. Thank you.
Example of excellent customer service from Loan Base
Our experience with Loan Base was nothing less than exceptional. Shout out to Leo and Lauren.
We did had an instance where seemingly an unexpected cost was hitting our refinance process but when explained to Leo, he understood the issue and helped us to get past that unexpected cost.
This is all you want as a customer.
We are extremely satisfied and we are going to recommend Loan Base (especially Leo and Lauren) for their excellent and exceptional support throughout our loan re-finance journey.
Good Luck Leo and Lauren !
Loanbase team is amazing
Leo and Tanisha helped us in getting across every step in detail. Their coordination and follow up was excellent which made our application journey really pain free. Their support was amazing
Excellent Mortgage Brokers
So thankful for Leo and Lauren for all their help and for pushing through to make our refinancing and renovation endeavours come true!
Leo was very professional, patient and responsive to all my questions!
I highly recommend Leo for those looking for a mortgage broker, and Lauren as his support person, was a brilliant addition to the wholesome service provided.
Thank you Leo and Lauren
Best broker service in Australia
I can’t recommend Loan Base enough if you are looking for the most competitive interest rate out there! I had a positive and stress free experience working with Andrew and his team, who worked around the clock to meet our 30 day settlement. Great customer service and professional team.
If only I can give more than 5 stars.
The service that I have received from my first call all the way to settlement has been exceptional.
I could not have asked for a better broker than Andrew & Tanisha who provided me a very competitive rate and at the same time took care of everything hassle free.
Highly recommended loanbase & will be referring family/friends
- Home Loans
- Verified customer
Fantastic A++ From Andrew & Tanisha (Loan Base)
Nothing but service from this team. At every step that outlined what was required.
My finances were tricky as linked to a family business and trust, and they helped throughout each step.
My wife and I are so pleased to be saving so much money with our new loan, and can't wait to work with the team again in 2 years time when our contract is up.
Would absolutely recommend to any friends and family.
A special shoutout to Tanisha who was super helpful throughout the process.
Fantastic experience with Loan Base!
We recently chose Loan Base for refinancing our Homeloan and could not have picked a better Broker. Andrew and the team at Loan Base made the whole process so easy. From initial contact and proposal through to final settlement the communication was clear and everything was finalised quickly. They answered all our questions along the way.
Thanks Andrew and the Loan Base Team!! Would definitely recommend to friends & family or anyone looking to refinance or get a loan.
Just purchased my first home with these guys! Amazing service and highly recommend. They found a super low rate for me and were extremely responsive and timely with everything. Not once did I have to chase them up. Very pleasant experience. Thanks again!
Great experience working with Loan Base! Keep up the good work!
Very fortunate to have chosen Loan Base for my loan refinancing. They are are group of great professionals who helped me get the best deal in the market and supported me throughout out the application process, loan settlement and beyond! Dealing with Leo, the mortgage specialist on my loan application has been a great experience, he is very informative and above all very honest and transparent in his dealings. Highly recommend Leo and the whole team of Loan Base for any mortgage related services!
Leo is super dedicated
Leo is very dedicated, answer my questions in timely manner, very easy to reach. He will not make up an answer, if there is something he is not sure, he will confirm with the bank and get back to me. Very happy with Leo. Highly recommended!
Home loans made easy
The team in Loan Base was excellent and very professional. A special thanks to Edison who I dealt with and he was able to provide accurate information and was very efficient on informing me of updates during the application process. Edison took due care to ensure that I got the best rates and had worked very hard to get my application over the line. Excellent customer service.
Excellent Service. Highly recommend!
Excellent Service. Highly recommend Loan Base!
To start with, their proposal was clear and giving different options.
Leo was giving clear info and regular updates and follow-ups which was great. Will use them again.
- Home Loans
- Verified customer
Refinance made easy
A pleasure to deal with Leo, Lauren and the admin team as my refinancing was transparent and made extremely easy. They work for your needs, provide with the all the options and gets the process of refinancing done very efficiently. They was particularly patient in answering all the silly but valid questions that came with it and help along the way. Highly recommend them.
Expert team of professionals to help you with your home loans
Leo reached out to me when I compared home loans from their website and helped me to select the best deal in town to refinance our mortgage. He explained all the options we have and explained why one is better than the other in various scenarios.
Lauren lodged the loan documents on behalf of us and she was thorough, she made sure we had timely provided all relevant docs so the loan can progress sooner.
Overall our experience was 5star with LoanBase team, we were able to get the deal we wanted. Would highly recommend LoanBase!
Professional broker acting in my best interests
Leo and Lauren were always friendly and patient. They acted in our best interests and achieved a great result from a reputable financier. Communication was excellent all of the way through the process. Thanks for all of your help.
LoanBase Team is unbelievably Amazing
I appreciate the professionalism of loanbase and the pace at which Leo (and the staff) have worked.
They were simply relentless in ensuring that customer experience was their number one priority and made my refinance application process smooth, but thorough. Unlike other brokers, Leo and his team kept me frequently updated - sometimes even on daily basis on how my application was progressing.
They were super quick to revert and resolve any queries raised.
They have some amazing reports and proposal forms that will blow you away - it offers so m...
Leo and his team are excellent at what they do - knowledgeable and understands and delievers on each customers' unique situations and needs. They kept me informed and ensured all my queries were answered throughout the whole process.
Thanks to Leo and Lauren. Processed my first home loan very professional and friendly. They have so much patiense to answer all my questions and concerns. Thanks to Loan Base
Very friendly and professional service
Leo, Lauren and their team found us a great interest rate and guided us through the entire refinance process. Both were happy to answer any questions we had and got back to us quickly with a phone call or an email.
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