2loans.com.au

loans.com.au

 Verifiedloans.com.au
2loans.com.au
4.0

1,942 reviews

PositivevsNegative
74% · 1,445456 · 23%
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Loan TypeFixed Rate (14), Variable Rate (91) and Split (12)
Loan Term28.108 years
Loan used for
  • First Home (52)
  • Second Home (67)
  • Investment Property
  • Renovation (12)
  • Refinancing
  • Home Construction
Transparency
3.8 (118)
Customer Service
3.9 (123)
Application Process
4.0 (120)
Timeliness
3.9 (120)
Online Tools
4.1 (92)

Reviews

131 reviews
Karen L
Karen LMid North Coast, NSW2 posts
  Home Loans

Positive vibes

The process was easy. I had to change my loan amount twice and loans.com.au had approval very quickly. Wouldn’t hesitate recommending this company. Show details ·  1
Roshin K.
Roshin K.Sydney, NSW2 posts
  Home Loans

Well done for my refinancing

Easy process and helpful staff and better rate compared to major banks. Got offset account and redraw facility, happy with the overall experience Show details ·  1
Yvette
YvetteGreater Melbourne (Outer), VIC2 posts
  Home Loans

Supportive & professional service

Every Contact was professional, friendly & supportive.
I hadn't been through the process for over 20 years & the Loans Team were able to guide me and put my mind at ease as this can be a very stressful process. Extremely grateful of the team at Loans.com Show details ·  1
Casey
Casey
  Home Loans

Just negative

I made an appointment waited fot it was given arrogant attitude after having to wait due to them being qld time and i was in nsw so my appointment wasn't at 1pm it was at 2pm. Then was made to feel as though nothing was possible or i was an inconvenience. after having much better service provided from other lenders I've realised they are just not helpful for first home buyers or willing to work with them. Don't waste your time. Show details
loans.com.au
loans.com.au   DM   
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Hi Casey, we're very sorry to hear you're unsatisfied with your recent experience with us, and we apologise for the inconvenience. We'd like to look into this, can you please email your full name, mobile number to customerrelations@loans.com.au

Paul Valentine
Paul ValentineSouth East Queensland, QLD
  Home Loans

Forget the big banks!! These guys rock!!

Professional, pleasant and easy to deal with. Other lenders (namely the big banks) throw unnecessary barriers in the way, where as Loans.com.au made it easy for us to purchase our home.
Constant updates of where you are at through their ontrack site so you are informed every step of the way- outstanding!
a better rate as well than other lenders so we couldn't be happier. Show details ·  1
Maria
Maria
  Fair Incentive Home Loans

I hope it will be great it's a long time

Great staff always happy to help. Professional and patient.
I have been with Loans.com before and I was very happy. Show details ·  1
Transparency
Customer Service
Roger
RogerGreater Melbourne (Metropolitan), VIC2 posts
  Home Loans

Was knocked back several times

Living on disability, was knocked back by numerous lenders. Loans.com took the time to listen and consider the facts. Any time there was an issue they would notify me immediately. Their service was fantastic, and the settlement handled without any issues. I wouldn't have a home without them, and appreciate their assistance. Show details ·  2
Transparency
Customer Service
Application Process
Timeliness
Jason M
Jason M
  Home Loans

Application for refinance of home loan

The application process was pretty smooth and everything completed in about 4 weeks
Customer service was good and short wait when calling up for information or help
Online Portal is simple to use
Rate was competitive
Even though I am self employed via a PTY LTD the team made the process easy Show details ·  1
Online Tools
Donna S
Donna S
  Home Loans

Exceptional Customer Service

I chose to seek my own home loan through Loans.com in place of a Mortgage Broker. After a lengthy 3 years, I dealt with the same sales representative Ray the whole time.
Thankyou to all the team at Loans.com for your communication, follow up, reassurance & overall customer service I could not fault. I highly recommend you already & will continue to do so.
Donna Show details ·  1
Paddy
PaddySouth-Eastern Region, NSW4 posts
  Home Loans

Terrible to deal with

Terrible to deal with....after never defaulting a payment for 4 years I asked Loans.com.au for a loan extension which I knew I could service. I asked for an extra 100K and couldn't even get 30K. After quite a few attempts I decided to refinance. Do you think these people would cooperate with the discharge, no. Instead they kept asking me what I needed and telling me they could help me...to late sorry. I've since refinanced and you are not going to believe me, but it's true...I got an extra 110K on top of my original loan and.....IM PAYING $167 PER WEEK LESS THAN WHAT I WAS PAYING WITH LOANS.COM.AU....in my opinion they are there to suck you in then they milk you. Show details
Customer Service
Application Process
Timeliness
loans.com.au
loans.com.au   DM   
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Pteradactyl Vision
Pteradactyl Vision3 posts
  Home Loans

Ray was Great

There were a few hurdles to overcome, but Ray was great to deal with, guiding us through the process. Show details ·  1
Warren Brooks
Warren Brooks
  Home Loans

Mortgage Log In

Customer service was excellent. Any time I called, I was always treated with respect and courtesy. I didn't experience any unexpected costs, but may I please highlight the following - After receiving notice that my loan had settled, I logged on to the website, and ended up having to come up with two sets of log in details, and about three texts sent to my phone with codes that needed to be input. It wasn't until I called this morning, and was told that I only needed to log on to Smart Money, and no longer needed to log on to On Track. It may be an idea to make that process clearer (unless that was commun icated to me, and I missed it). Show details ·  1
Transparency
Customer Service
Natasha
Natasha2 posts
  Home Loans

Excellent service, quick and great communication

I have had a mortgage with Loans.com.au for 2 years and have found them to be really good. The pre-approval process was professional, but took only a day. My approval took 5 business days (which in mid 2021 at the peak of home purchasing, was unbelievably good) and the entire home loan process and the app has been a breeze. I have recommended them to all my friends. Show details ·  1
Transparency
Andrew R
Andrew RSydney
  Home Loans

A Huge step made easy by Loans.com.au

Your procedures made the process simple, efficient and free of stress. Your staff were easily accessible and knew the product and procedures. It made the experience the best it could possible be. Show details ·  1
Transparency
Customer Service
Application Process
Timeliness
Online Tools
Phil
PhilSouth East Queensland, QLD10 posts
  Home Loans
Customer Service
loans.com.au
loans.com.au   DM   
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CategoryLoans and Car LoansLoans and Home Loans
Business TypeNon-Bank LenderNon-Bank Lender
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  • ACN: 082587095

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